Riteo.
The Background
about a week and a half ago, my car had its 3rd service (its 3 year, 'major' service) and as well as the service, the garage were going to look into the problem with my front passenger eletric window 'clunking' on close.
On collection of the car, I was advised they had located the problem with the window and they needed to order in a new window motor regulator, fair enough.. and they told me they would call me as soon as it was in.
The next day, they called to advise it was in, and that I could organise getting it to them, we agreed on Thursday (just gone) and it was booked in.
The next day I noticed that the car just wasnt running right, there was no power until about 3500-3700 rpm, and then the engine just went wild and seemingly had more power than it has ever had before. I called ford about this and they said they could take a look on thursday.
Thursday.
Car goes in, I get a Ka Courtesy car (potentially the worst car ever... but thats another thread) and im on my way... later on that day as I had heard nothing I called the garage to ask how the work was going. Unfotunately it seems ford have changed the part slightly since my 2003 focus was built, and it now has a different plug. They advised me they had another one due in tomorrow (friday) and could I wait till then. I agreed, and they advised me that they would cover the cost of the car insurance (as im under 25 or whatever) on the courtesy car until then.
Friday.
I call up at 12 to find out how things are going, and it doesnt sound good, the part has come but again its the wrong fitment, my car is in bits, and they are seeing what can be done, they advise me to call back at 2.
2pm.
I call back, and there has been no joy, im advised however that my car wont be back together till around 4:30. I tell them that is unacceptable as I am off to worcester at 3:15, and I need either my car, or a bigger courtesy car as I am taking some things up to my girlfriends house at uni. They say they will try to get my car fixed for then, but if not they have a focus courtesy car that I can have.
3:20.
I arrive at the dealership to find that my car is still in bits, and that the focus courtesy car is out over the weekend. Im late for getting to worcester so we agree that I will have my car rebuilt for me for saturday (today) and that I will drop the Ka off then, and collect my rebuilt (and unfixed) car then. I question about the engine issue, but there are no notes available, and im advised ill be called later with info.
4:10.
Im called just as I come off the motorway in worcester by the garage, advising me that nothign was done with the engine as they were focusing on the window, and they wnat to know if I can bring back the courtesy car. I explain the situation and they agree I can drop it back on saturday, and they will call me on saturday to find out when I can drop it back
Saturday, 10:50 ish am
Ford call as promised, and I inform them im not happy to take back my car in its current state. Im reluctant to take away a car that is days away from warentee expiry with an unknown, undiagnosed engine fault, which could well be anything (from a split boost pipe to an engine awaiting to detonate like hiroshima) They can see what im saying, and I say im happy to accept my car back on the condition I have a written letter with my keys from the service manager guarenteeing that any further damage to the engine that might be caused will be paid for by ford. I agree on about a 4:30 pm swap of cars.
4:00
I arrive at ford, and ask for my keys... a salesman (as service is closed) looks blank, and goes to search. On return I ask to see the letter before I hand over the Ka Keys. he looks confused and explains the keys were just in an envelope on their own. I ask to speak to whoever might be in charge (believe he was the sales manager) and explain the situation. He totally understands and offers me the choice of taking my car and calling service on monday, or keeping the courtesy car and calling service on monday. I choose the latter, informing him I am reluctant to accept my car back unless I either have it fixed, or the letter II speak of, he agrees with me totally, appologises for the inconvience, and bids me good day.
.....
Now... two questions
1 - what the hell is wrong with the engine
2 - Have I done anything unreasonable so far? My plan is to refuse to return the courtesy car now until they repair my car, or give me my car and this letter with the guarentee ford will pay any costs for engine damage that might be occuring.
discuss !
The Background
about a week and a half ago, my car had its 3rd service (its 3 year, 'major' service) and as well as the service, the garage were going to look into the problem with my front passenger eletric window 'clunking' on close.
On collection of the car, I was advised they had located the problem with the window and they needed to order in a new window motor regulator, fair enough.. and they told me they would call me as soon as it was in.
The next day, they called to advise it was in, and that I could organise getting it to them, we agreed on Thursday (just gone) and it was booked in.
The next day I noticed that the car just wasnt running right, there was no power until about 3500-3700 rpm, and then the engine just went wild and seemingly had more power than it has ever had before. I called ford about this and they said they could take a look on thursday.
Thursday.
Car goes in, I get a Ka Courtesy car (potentially the worst car ever... but thats another thread) and im on my way... later on that day as I had heard nothing I called the garage to ask how the work was going. Unfotunately it seems ford have changed the part slightly since my 2003 focus was built, and it now has a different plug. They advised me they had another one due in tomorrow (friday) and could I wait till then. I agreed, and they advised me that they would cover the cost of the car insurance (as im under 25 or whatever) on the courtesy car until then.
Friday.
I call up at 12 to find out how things are going, and it doesnt sound good, the part has come but again its the wrong fitment, my car is in bits, and they are seeing what can be done, they advise me to call back at 2.
2pm.
I call back, and there has been no joy, im advised however that my car wont be back together till around 4:30. I tell them that is unacceptable as I am off to worcester at 3:15, and I need either my car, or a bigger courtesy car as I am taking some things up to my girlfriends house at uni. They say they will try to get my car fixed for then, but if not they have a focus courtesy car that I can have.
3:20.
I arrive at the dealership to find that my car is still in bits, and that the focus courtesy car is out over the weekend. Im late for getting to worcester so we agree that I will have my car rebuilt for me for saturday (today) and that I will drop the Ka off then, and collect my rebuilt (and unfixed) car then. I question about the engine issue, but there are no notes available, and im advised ill be called later with info.
4:10.
Im called just as I come off the motorway in worcester by the garage, advising me that nothign was done with the engine as they were focusing on the window, and they wnat to know if I can bring back the courtesy car. I explain the situation and they agree I can drop it back on saturday, and they will call me on saturday to find out when I can drop it back
Saturday, 10:50 ish am
Ford call as promised, and I inform them im not happy to take back my car in its current state. Im reluctant to take away a car that is days away from warentee expiry with an unknown, undiagnosed engine fault, which could well be anything (from a split boost pipe to an engine awaiting to detonate like hiroshima) They can see what im saying, and I say im happy to accept my car back on the condition I have a written letter with my keys from the service manager guarenteeing that any further damage to the engine that might be caused will be paid for by ford. I agree on about a 4:30 pm swap of cars.
4:00
I arrive at ford, and ask for my keys... a salesman (as service is closed) looks blank, and goes to search. On return I ask to see the letter before I hand over the Ka Keys. he looks confused and explains the keys were just in an envelope on their own. I ask to speak to whoever might be in charge (believe he was the sales manager) and explain the situation. He totally understands and offers me the choice of taking my car and calling service on monday, or keeping the courtesy car and calling service on monday. I choose the latter, informing him I am reluctant to accept my car back unless I either have it fixed, or the letter II speak of, he agrees with me totally, appologises for the inconvience, and bids me good day.
.....
Now... two questions
1 - what the hell is wrong with the engine
2 - Have I done anything unreasonable so far? My plan is to refuse to return the courtesy car now until they repair my car, or give me my car and this letter with the guarentee ford will pay any costs for engine damage that might be occuring.
discuss !
ill keep you all updated...
) and after pressing my air con button about 20 times he finally admitted there was a problem.