Problems with PC locking up

Wartris

Wartris

Wartris

Associate
Joined
26 Feb 2013
Posts
94
Location
Derby
Hello all,

I have recently got the following items from Overclockers:


Everything has gone together without to much issue and the system will POST, however I am getting hard lockups (requires the PC to be powered off at the wall/PSU). These have happened when installing Windows 7 or trying to upgrade to Windows 10.

With this in mind I started to run some diagnostics with MemTest86 but it is giving me issues after booting from the USB stick;
1. Using the standard DOS version results in a blue screen with flashing cursor
2. Booting from the UEFI version results in the PC hard locking when it starts the second test (Address test, own address)

Images of the MemTest86 screens can be found here: https://www.dropbox.com/sh/pzowoekr4r5kxdf/AAAVoBO6eQNXwbwWaTBI7HVKa?dl=0


I have so far done the following to try and diagnose the root cause of the issue;
1. Re-seated all of the RAM modules
2. Reseated the CPU multiple times
3. Reset the BIOS to defaults
4. Updated the BIOS to the latest version
5. Pressed the MemOK button
6. Removed all of the AIC's installed except the video card
7. Checked the power cables for the CPU/Board are installed and seated correctly
8. Removed all RAM modules except 1 which is in DIMM slot D1
9. Tested the individual RAM modules in DIM slot D1
10. Removed the board from the case
11. Tried individual RAM modules in each DIMM slot
12. Tried XMP profile and at base clocks/voltages
13. Checked to ensure the RAM is getting the correct voltage

I have not done any over clocking on the RAM or CPU yet as they system is not stable at defaults.

I am now stuck as I do not have a spare board, CPU or RAM to continue testing with and after speaking with Bailey, it has been suggested that I post in here to see if anyone else can suggest anything else I can try to resolve the issue. However from my research on-line it points to a faulty memory controller on the CPU or an issue with the motherboard.


All help will be gratefully received

Cheers

Wartris
 
Rightio, have been able to now test with another stick of known good RAM and the system with lockup hard when running the UEFI version of MemTest86 at the Detecting Multiprocessor support startup item
 
EPCCare said:
Yea probably not that then. Have you tried with BIOS version 3101? (https://www.asus.com/us/Motherboards/X99E_WSUSB_31/HelpDesk_CPU/)

I'm clutching at straws really, you've done a lot of testing already so it looks like a motherboard or CPU failure.

Just to make sure, nothing is else is plugged in other than the CPU/RAM/Power cables/GPU when you're testing?
Click to expand...

Hi,

Only the basics to get the board to POST and the m.2 drive are plugged in or connected at the moment.

The board arrived with 3101, which is the one I was originally going to stick with. Have since flashed to the latest which is 3201 but have the same problems

I have now got access to the other halves PC which supports DDR4 and I'm starting to test the RAM in there and so far all the indicators are that there is no issue with the modules I've been able to test so far as they go past the point where the PC would normally lock up.

Cheers
Tim
 
Looking like an RMA if the RAM checks out. You could chuck your motherboard and CPU in your other half's case using their other parts to make sure.

Good luck!
 
Yep looks like an RMA is in the future :( Will be using the other half's PSU and video card as soon as it's finished with the current tests
 
Hi,

Have been testing with a Nvidia Quatro 64mb card at the moment and have just finished pulling the PSU and GTX960 video card from the other PC to test with
 
Ok, have fitted the GTX960 and PSU from a known good system and have the same issues :(

Seems I am running out of things to try now
 
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