I'll email you through trust if you want to give me some details. We do all of those you mentioned quite regularly though MoR is no that popular with the trusts (something to do with them using an Australian Risk Methodolgy not MoR i believe)
Proffesional development
- Thread starter hargi
- Start date
Yeah fine with me!
For career progression i would start with the MCDST, it will get you out and give you a leg up to a better role quicker than just an ITIL foundation will. If possible try and get both, you never know what your boss will spring for unless you ask
(PS personally i would stay for some time if i got the training, maybe it's just me being a bit old fashioned i don't know, but i always feel that if someone invests some time/money in training you that you should give something back to that organisation/person)Personally i would be looking at either a Service Desk Analyst around the 16-17k mark, or if you have an amiable personality, good with face to face contact (if you have ever had a bar job/shop job mention it at interviews as these are good examples of dealing with a varied cross section of people!) and don't mind a bit of travel you should look at a desktop support role for around 16-17k also. It all depends on how much drive and ambition you have really. There are people still working at the same company i started at, still doing the same 1st line job for quite low money but they are happy there.
My career path went something l ike:
1st Line (Very ****** busy) Helpdesk - £9.5k to £12k - lasted 1.5yrs
2nd/3rd line Hardware support (Compaq/HP/Dell) - £16k to £18k plus on-call - 1.5 yr
Team/Site Leader for large outsourcing company on a few contracts - £25k to 32k - 3.5 years
Ops Manager - £38k - 2 yrs
Service Management/Business Continuity - £for me to know!
- Currently 1yrThat was all from never working in IT before. So long as you put the work in and have some drive and ambition you can quite easily climb up the ladder in most roles/industries
Cheers mate,
your career path looks something like what id like mine to turn out to be. Think i should be looking to get off the first line now and be in a office somewhere.
Is there anything in 2nd/3rd line thats not just hardware? will there be like softwere stuff in there too?
your career path looks something like what id like mine to turn out to be. Think i should be looking to get off the first line now and be in a office somewhere.
Is there anything in 2nd/3rd line thats not just hardware? will there be like softwere stuff in there too?
Yeah, it will depend on the company you work for, i have done 2nd line for hardware and software, it's all mainly terminology used in the industry that states the level you work at i.e. 1st line has direct contact with the customer usually as a help/service desk person, 2nd line would be something like desktop support, hardware break-fix, bespoke software/application support, lower end network/server stuff (such as server/Active directory admin), then 3rd line would be application developers, full on network engineers for things like routers/firewalls doing both install and maintenance, server engineers etc
cheers i just stole your career path and im going to use that to show my boss what i want to do
I take it that service management is better than ops manager.
Did you do much training yourself to get from 1st to 2nd/3rd? and what about after that, did you do any in your own time?
I take it that service management is better than ops manager.
Did you do much training yourself to get from 1st to 2nd/3rd? and what about after that, did you do any in your own time?
Service Management is not 'better' than Ops manager it's just different. Ops manager entailed running a department with a Service Desk, Desktop/Field technicians, an infrastructure team (server/networks) and a training team. It was more based around setting and delivering a strategy/roadmap at a high level, working with the businesses we supported in helping them get from a state of getting IT to drive the business to the business driving IT. There was also the personnel management aspect to be dealt with whcih could be a right PITA!
Service Management just 'felt' a bit more like my kind of thing, it's all based around process flows that can be used as a framework to help get the most from the IT department whilst providing assurance to execs/governance people that we have a set & defined best practice way of working. To be quite truthful, i have worked for EDS & Fujitsu and they get you to work to this framework as part of your day to day working life, so it all felt like common sense to me, the bit i find where the big outsourcing companies fall down is that i worked for them for 6.5yrs and never even knew about ITIL but was practicing it daily! Moving to my current role means i can recall on those types of mistakes i have experienced.
What i would say about my 'career path' is that everyone will develop differently. 4 years ago i was about to sit my CCNA and MCSE exams (have a few MCP's etc just not all the required ones) and was one of the most geeky blokes you could imagine with a fountain of knowledge about Microsoft and Cisco and would never ever have dreamed i would have ended up at the place i have!
Service Management just 'felt' a bit more like my kind of thing, it's all based around process flows that can be used as a framework to help get the most from the IT department whilst providing assurance to execs/governance people that we have a set & defined best practice way of working. To be quite truthful, i have worked for EDS & Fujitsu and they get you to work to this framework as part of your day to day working life, so it all felt like common sense to me, the bit i find where the big outsourcing companies fall down is that i worked for them for 6.5yrs and never even knew about ITIL but was practicing it daily! Moving to my current role means i can recall on those types of mistakes i have experienced.
What i would say about my 'career path' is that everyone will develop differently. 4 years ago i was about to sit my CCNA and MCSE exams (have a few MCP's etc just not all the required ones) and was one of the most geeky blokes you could imagine with a fountain of knowledge about Microsoft and Cisco and would never ever have dreamed i would have ended up at the place i have!
I'm feeling a bit like this now, been at my place 4.5 years now and whilst I can't complain at the money (esp for down here) I'm starting to hit a brick wall progression wise 
That's in a "desktop support" role, I use that term loosely though as we cover way more than any desktops team I know of.
That's in a "desktop support" role, I use that term loosely though as we cover way more than any desktops team I know of.Ev0 take it your the same as me desktop support/dogsbody/ anything else that nobody wants to do.
KefKef sounds daft but you have inspiered me though id be stuck doing entry level jobs forever but now i have a plan.
After my meeting yesterday i told her that i was applying else where and she said she could understand it, and that they would do what ever they could to help me. which was good
KefKef sounds daft but you have inspiered me though id be stuck doing entry level jobs forever but now i have a plan.
After my meeting yesterday i told her that i was applying else where and she said she could understand it, and that they would do what ever they could to help me. which was good
Sorry to bump this but i got the job at a new place, as VLE admin/ e-learning developer. So now in the 2nd tier, so obviously the MSDST is no longer relivant for me. Any idea on what i should do? whats the difference between ITIL and PRINCE which do you think will be relivent.