Associate
And Sony blocking your PSN account because you had the audacity to take them to court
PS4 faulty two weeks out of warranty
- Thread starter Manbatius
- Start date
And Sony blocking your PSN account because you had the audacity to take them to court
And Sony blocking your PSN account because you had the audacity to take them to court
So you submit another small claim for the cost of your digital items which you can no longer access due to them unfairly blocking access to the goods/services you purchased.
I see your points but quite often the standard response from a firm like Sony is just no no no until you keep bugging them to the point that it is cheaper for them to just fix and move on.
If you call up you'll always get the standard response from the call centre pleb, send in a letter of complaint explaining the situation but be very nice and polite and state all the good stuff about being a long time customer etc. and see what they respond with.
They may not budge or may offer a fix for a lower price, if they offer bugger all then ask them if they are part of an alternative dispute resolution (ADR) scheme who can mediate the issue (https://www.citizensadvice.org.uk/using-adr/). That might make them think this guy ain't worth arguing with and just fix the drive, and if they say no then you've done everything you can before making a small claim and you will have demonstrated you've tried to be reasonable and sort it out and they have not.
side note,
i contacted Microsoft by web chat about my elite pad thats over 2 years old and purchased from 'Game' due to sticks drifting.
within 5min they said yes, sent me postage label to send the old controller back and new controller on its way
i contacted Microsoft by web chat about my elite pad thats over 2 years old and purchased from 'Game' due to sticks drifting.
within 5min they said yes, sent me postage label to send the old controller back and new controller on its way
Associate
And as I said in the very post you've quoted.
So if it goes against the law, you are expecting some member of the "general public" to have the time and money to see it go to court?
There is this massive misconception that should you go to court, and win, you get all your expenses back - you don't.
So this person is going to serve notice himself? Take it to court and simply point out "the law"? So him Vs Son'y lawyers?
Or will our man get a solicitor himself - well now we're seeing the costs ramp up a bit. Then, if he wins, he is still going to be out of pocket?
I've got nothing for or against these large companies, but I think some people don't think about what battles to actually fight.
A Sony console out of warranty gone faulty. Either decide you'll never buy Sony again and grab yourself an X-Box or go and buy a new console - either way your fix is instant and around the £200 mark.
Alternatively go take the legal route, you may eventually get the result you're looking for - but you'll be more than £200 out of pocket.
Soldato
If you go the legal route you will win . Its a matter of writing a letter sent in guaranteed delivery. If you get no joy / no response . you send again. If no satisfaction you send a third letter this time with the threat of legal action. Its at this point they fold.
This will work EVERY TIME. Its a legal right that nobody follows
This will work EVERY TIME. Its a legal right that nobody follows
Hi all,
thanks for all the advise, though a lot of the advice is mixed, which shows how straight forward the process is!
Just an update,
No go with Sony, so been on to a Sainsbury's a couple of times.
It is at the store managers discretion apparently, unfortunately I had surgery early June and I am still house bound. Which is the reason I eventually got round to trying Uncharted in the first place! Will try and get the Mrs to speak to them next time she is in as it is our local branch.
I would say after that I would likely go through the legal process, but we shall see, it seems like effort and opinions seem mixed as to whether I would end up out of pocket. (though Talon1973's plan seems tempting)
thanks for all the advise, though a lot of the advice is mixed, which shows how straight forward the process is!
Just an update,
No go with Sony, so been on to a Sainsbury's a couple of times.
It is at the store managers discretion apparently, unfortunately I had surgery early June and I am still house bound. Which is the reason I eventually got round to trying Uncharted in the first place! Will try and get the Mrs to speak to them next time she is in as it is our local branch.
I would say after that I would likely go through the legal process, but we shall see, it seems like effort and opinions seem mixed as to whether I would end up out of pocket. (though Talon1973's plan seems tempting)
Soldato
well if its sainsburys then great. Supermarkets are all about reputation, if you start hassling them over social media, posting a few links etc to where the law says about the device having to last reasonable time, i'd expect they will give in mate.
Tah tad, my wife went in today and they switched it, no normal stock so now got a slim! Props to Sainsbury's, their tech support was good as well. In fact the telephone conversations I had were much more professional than Sony's.
Thanks for all the help everyone, and listening to me winge! everything seem's worse when you have been stuck in the house for a couple of months!
Thanks for all the help everyone, and listening to me winge! everything seem's worse when you have been stuck in the house for a couple of months!
Now sat looking at sony's extended warranty... hah.
Really? In my experience Sony are astoundingly awful when it comes to customer service.
