Soldato
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- 18 Oct 2002
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- 12,275
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- England
hmm 350 for a refurb...... 12 month RTB
Quality Monitor Advice
- Thread starter Credo
- Start date
With regards to "panel lottery", this is how I've understood it:
Panel lottery is when a display device might have two different types of panels in circulation within the same time period. This is especially common in the HDTV market, where a certain TV might be equipped with an IPS panel, while a unit of the exact same model in the next store down the street might have a PVA panel, instead. And it's usually arranged so that the first units have the better panel, and once the reviews are out, the production of the better panels is silently dropped and they are traded for inferior panel types.
Has there been any prior discussion about panel lottery among the U2713HM?
And like I said earlier, backlight bleed is not tied to the panel itself, rather it's an assembly error.
Or are you referring to the "dead pixel" lottery? But as such, I don't think even that constitutes as "panel lottery". Otherwise the term has a different meaning in computer monitor and HDTV markets.
Panel lottery is when a display device might have two different types of panels in circulation within the same time period. This is especially common in the HDTV market, where a certain TV might be equipped with an IPS panel, while a unit of the exact same model in the next store down the street might have a PVA panel, instead. And it's usually arranged so that the first units have the better panel, and once the reviews are out, the production of the better panels is silently dropped and they are traded for inferior panel types.
Has there been any prior discussion about panel lottery among the U2713HM?
And like I said earlier, backlight bleed is not tied to the panel itself, rather it's an assembly error.
Or are you referring to the "dead pixel" lottery? But as such, I don't think even that constitutes as "panel lottery". Otherwise the term has a different meaning in computer monitor and HDTV markets.
OK, it arrived at 14:00. It's a Rev A01, April 2013.
First impressions:
Connected via the supplied DVI-D cable to the (correctly guessed) DVI-D port on my 2Gb 7850.
There is a yellow-ish IPS glow in the bottom left corner. At 100% brightness it's very obvious, but it would be. At 30-50% brightness, which is where I think things look best, it's all but invisible*. Squeezing the frame changes this glow, so it's the 'feature' of this panel that everyone talks about.
It's taken me a while to write this alongside work, and as light has fallen - that damn glow is becoming more annoying! At 30% brightness. No too happy.
Positve stuff:
No stuck or dead pixels that I can see so far, using pure black and pure white screens - I'm guessing that's a good way to spot 'em?
Screen real estate is awesome, and UT3 on a screen this big and high res actually makes me dizzy! Fab! I had this when I went from 19" 4x3 to my 22" Dell. I'll get used to it. For my gaming purposes it looks great. Not had a proper late-night-in-the-dark-blast yet though.
Picture quality is really good, just using the Standard preset at the moment, not had time for any adjustments other than brightness (currently 45) and leaving contrast at 75.
Physically it's a very nice screen, and looks to be perfect - no scratches or marks. The stand is nice and works well in all adjustments.
So, I've got what I feared - a lovely monitor let down by a daft yellow glow.
What are my options here, apart from putting up with the glow?
Try another? What Revision do I hope for?
Asus PB278Q?
Iiyama Prolite XB2776QS
I already really like 1440p - spoiled!
Deflated...
First impressions:
Connected via the supplied DVI-D cable to the (correctly guessed) DVI-D port on my 2Gb 7850.
There is a yellow-ish IPS glow in the bottom left corner. At 100% brightness it's very obvious, but it would be. At 30-50% brightness, which is where I think things look best, it's all but invisible*. Squeezing the frame changes this glow, so it's the 'feature' of this panel that everyone talks about.
It's taken me a while to write this alongside work, and as light has fallen - that damn glow is becoming more annoying! At 30% brightness. No too happy.
Positve stuff:
No stuck or dead pixels that I can see so far, using pure black and pure white screens - I'm guessing that's a good way to spot 'em?
Screen real estate is awesome, and UT3 on a screen this big and high res actually makes me dizzy! Fab! I had this when I went from 19" 4x3 to my 22" Dell. I'll get used to it. For my gaming purposes it looks great. Not had a proper late-night-in-the-dark-blast yet though.
Picture quality is really good, just using the Standard preset at the moment, not had time for any adjustments other than brightness (currently 45) and leaving contrast at 75.
Physically it's a very nice screen, and looks to be perfect - no scratches or marks. The stand is nice and works well in all adjustments.
So, I've got what I feared - a lovely monitor let down by a daft yellow glow.
What are my options here, apart from putting up with the glow?
Try another? What Revision do I hope for?
Asus PB278Q?
Iiyama Prolite XB2776QS
I already really like 1440p - spoiled!
Deflated...
That's a shame Yes maybe use it over night and for 2 or so days see how it goes but really for the price of the monitor the yellow is not really acceptable
I will inform how mine is when I get in from work tomorrow. I doubt mine will be any better (here is hoping though)
aatu, I think your looking too deep at this "lottery" title, we mean "monitor lottery" really because as stated above they can all have problems
Yes maybe use it over night and for 2 or so days see how it goes but really for the price of the monitor the yellow is not really acceptable I will inform how mine is when I get in from work tomorrow. I doubt mine will be any better (here is hoping though)
aatu, I think your looking too deep at this "lottery" title, we mean "monitor lottery" really because as stated above they can all have problems
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Can I RMA to OCUK or to Dell for a swap?
Associate
- Joined
- 2 Sep 2013
- Posts
- 2,310
Credo,
That's real unfortunate about the Panel there.
Besides pure black and white backgrounds, you might want to cycle through some other colours as well, just to be sure there isn't a pixel floating somewhere where you might be missing it. Some show up in other plain backgrounds only and not white/black etc. (Found 2 of mine under a Blue background, which made it harder to see but gave reason to RMA/swap)
Hope you get a good result from whatever you decide to do.
That's real unfortunate about the Panel there.
Besides pure black and white backgrounds, you might want to cycle through some other colours as well, just to be sure there isn't a pixel floating somewhere where you might be missing it. Some show up in other plain backgrounds only and not white/black etc. (Found 2 of mine under a Blue background, which made it harder to see but gave reason to RMA/swap)
Hope you get a good result from whatever you decide to do.
Associate
- Joined
- 2 Sep 2013
- Posts
- 2,310
If you don't find any stuck/dead pixels, then your recourse would be from Distance Selling Regulation. But I think that will be from the retailer and not Dell, and I think there's fee's involved (not 100% certain, as mine was RMA rather than DSR), but certainly will be much less than getting a whole new monitor.
Regarding the yellow glow:
If the glow changes when you squeeze the chassis together, then it usually means it's a case of backlight bleed. Which means it's a flaw in the assembly. What strikes me odd, though, is that it's YELLOW. I've only heard of and seen white backlight bleed, whereas IPS glow could be pretty much any color, I think. Did you try moving around and looking at the corner glow from another angle, preferably looking at it perpendicularly? If it's still visible, then it would unfortunately suggest that it's indeed backlight bleed.
Even more unfortunate is that Dell won't take it back with just the backlight bleed, anymore. Unless of course, they have re-visited the issue and changed their terms (again). But at least at some point they refused to refund people just for that. Not sure about replacements, though apparently in that case you could even get a refurbished unit back, not necessarily a new one.
Which means you might be better off with resorting to the above mentioned DSR clause, which states you have 14 (or was it 30?) days to return the product to the retailer. Though like said above, you'll probably have to pay for shipping, etc.
With regards to dead pixels:
I would advice to use it normally for a while (preferably few days). If you can't spot any dead pixels, then they're a non-issue, even if there are some. No need to hunt down flaws which aren't visible during normal use (in other words, put down that magnigying glass! (*)). Though keep in mind: once you spot them, you can't stop thinking about them.
(*):
Although, if you WANT to return it, then the magnifying glass will be useful for finding enough dead pixels, so you can return it to Dell as faulty.
@Wizzkidy:
Aah, ok.
If the glow changes when you squeeze the chassis together, then it usually means it's a case of backlight bleed. Which means it's a flaw in the assembly. What strikes me odd, though, is that it's YELLOW. I've only heard of and seen white backlight bleed, whereas IPS glow could be pretty much any color, I think. Did you try moving around and looking at the corner glow from another angle, preferably looking at it perpendicularly? If it's still visible, then it would unfortunately suggest that it's indeed backlight bleed.
Even more unfortunate is that Dell won't take it back with just the backlight bleed, anymore. Unless of course, they have re-visited the issue and changed their terms (again). But at least at some point they refused to refund people just for that. Not sure about replacements, though apparently in that case you could even get a refurbished unit back, not necessarily a new one.
Which means you might be better off with resorting to the above mentioned DSR clause, which states you have 14 (or was it 30?) days to return the product to the retailer. Though like said above, you'll probably have to pay for shipping, etc.
With regards to dead pixels:
I would advice to use it normally for a while (preferably few days). If you can't spot any dead pixels, then they're a non-issue, even if there are some. No need to hunt down flaws which aren't visible during normal use (in other words, put down that magnigying glass! (*)). Though keep in mind: once you spot them, you can't stop thinking about them.
(*):
Although, if you WANT to return it, then the magnifying glass will be useful for finding enough dead pixels, so you can return it to Dell as faulty.
@Wizzkidy:
Aah, ok.
Thanks for your reply aatu. The glow does change if I squeeze the frame around it, and is much more reactive than anywhere else, just a slight squeeze sends ripples up the screen, and it either intensifies or lessens.
Edit: I tried a photo here but it doesn't show it very well, so aborted!!
I will hang on until next week anyway, just in case it blows up or a stuck pixel appears! I've sent OCUK a webnote asking what my options are.
Edit: I tried a photo here but it doesn't show it very well, so aborted!!
I will hang on until next week anyway, just in case it blows up or a stuck pixel appears! I've sent OCUK a webnote asking what my options are.
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I'm wondering if it's worth the risk buying a Dell u2*12 anymore?
I'm looking for a 23/24" monitor myself at the minute and its a minefield working my way through the glowing(forgive the pun) reviews and the more recent issues with the bleed.
I'm currently thinking the bl2411pt may be the safer bet...
I'm looking for a 23/24" monitor myself at the minute and its a minefield working my way through the glowing(forgive the pun) reviews and the more recent issues with the bleed.
I'm currently thinking the bl2411pt may be the safer bet...
Ok, Mine has turned up
Its an A01 April build.
On first look (I only have half hour before I go back to work) but I have it connected with DVI-D cable and I can see no issues with mine
Bottom left corner looks fine on all backgrounds, although I will test more tonight when its not as bright but first look everything looks good!
No dead Pixels
No yellow tint at this time
So either I am very lucky or I haven't probed enough yet
Its an A01 April build.
On first look (I only have half hour before I go back to work) but I have it connected with DVI-D cable and I can see no issues with mine
Bottom left corner looks fine on all backgrounds, although I will test more tonight when its not as bright but first look everything looks good!
No dead Pixels
No yellow tint at this time
So either I am very lucky or I haven't probed enough yet
Ok, Mine has turned up
Its an A01 April build.
On first look (I only have half hour before I go back to work) but I have it connected with DVI-D cable and I can see no issues with mine
Bottom left corner looks fine on all backgrounds, although I will test more tonight when its not as bright but first look everything looks good!
No dead Pixels
No yellow tint at this time
So either I am very lucky or I haven't probed enough yet
That one`s going to be a rare breed.
Good news so far! I knocked up a 2560 X 1440 black jpeg to test. Try the same tonight in the dark, I'd be very interested to see what you see, given the fact that our screens are identical!Ok, Mine has turned up
Its an A01 April build.
On first look (I only have half hour before I go back to work) but I have it connected with DVI-D cable and I can see no issues with mine
Bottom left corner looks fine on all backgrounds, although I will test more tonight when its not as bright but first look everything looks good!
No dead Pixels
No yellow tint at this time
So either I am very lucky or I haven't probed enough yet
Reading these kind of threads is what's stopping buying any new 27" 1440p monitor I just don't want the hassle would rather pay £600 or £700 for a monitor if it would give me a better chance of no dead pixels or back light bleed.
Nope I was mistaken, I think because it was rather bright earlier on in the day.
The monitor has a terrible yellow bottom left hand corner on a black background, I would say that even on a darker colour rather then even full black I can still see it
This will be going back to OCUK under DSR and i'll pick up a different monitor all together as you don't pay over 400 quid for this
The monitor has a terrible yellow bottom left hand corner on a black background, I would say that even on a darker colour rather then even full black I can still see it
This will be going back to OCUK under DSR and i'll pick up a different monitor all together as you don't pay over 400 quid for this
So sorry you're in the same boat as me Wizzkidy. I hoped yours was OK so I could just return my unit and get another perfect one as I really like everything but the yellow corner! You're quite right though, it's just not good enough for a display at this price. I've tried to ignore it but can't, it's there when I edit a dark photo, and I've just watched a bit of Iron man 3, letterboxed and despite the fact that the movie looks just fabulous, I'm watching the damn bottom left corner not the movie!!
Looks like it's an Asus PB278Q for me next week unless someone knows of a better IPS 27 inch 1440p screen for under £500?
Looks like it's an Asus PB278Q for me next week unless someone knows of a better IPS 27 inch 1440p screen for under £500?