Quest 3 preview

I have finally received a letter from Very (dated 3rd October and proving that Royal Mail utterly suck at their main job!). It turns out my order was cancelled as "we have received some information that suggests that your name or personal identification details may have been used by another person to impersonate you".

OK I get you may need to verify I am me, though this has to be a first for me. With that said, why was my order not just put on hold while Very confirmed I am in fact me and I did place the order? There was no need to cancel the order and they could have told me they were performing fraud checks which I'd have understood as getting the Quest by today wasn't that important; I was just availing myself of the discount. No, that's apparently too easy, let's just cancel the lot and really pee the customer off instead and leave him waiting for something that isn't coming. That sounds like a much better idea ....

Annoyingly the letter didn't come until nearly 7pm (again showing how **** Royal Mail are) so now I have to wait until tomorrow to call them and prove I am me, myself and I.

****ers!
 
Infidelus said:
I have finally received a letter from Very (dated 3rd October and proving that Royal Mail utterly suck at their main job!). It turns out my order was cancelled as "we have received some information that suggests that your name or personal identification details may have been used by another person to impersonate you".

OK I get you may need to verify I am me, though this has to be a first for me. With that said, why was my order not just put on hold while Very confirmed I am in fact me and I did place the order? There was no need to cancel the order and they could have told me they were performing fraud checks which I'd have understood as getting the Quest by today wasn't that important; I was just availing myself of the discount. No, that's apparently too easy, let's just cancel the lot and really pee the customer off instead and leave him waiting for something that isn't coming. That sounds like a much better idea ....

Annoyingly the letter didn't come until nearly 7pm (again showing how **** Royal Mail are) so now I have to wait until tomorrow to call them and prove I am me, myself and I.

****ers!
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Hopefully they'll still let you have the discount, as there are instances where you may have already blown the chance by them cancelling it.
 
Yes hopefully, though there's 0% chance I'll ever use them again (notwithstanding the Quest 3 purchase if I still can get the discount) as I've never seen such useless customer service.

I called Very this morning only to be told the letter I'd received had been superseded by one they sent on 7th after they spoke to me so I now have to wait for that one and call them again.
 
Infidelus said:
Yes hopefully, though there's 0% chance I'll ever use them again (notwithstanding the Quest 3 purchase if I still can get the discount) as I've never seen such useless customer service.

I called Very this morning only to be told the letter I'd received had been superseded by one they sent on 7th after they spoke to me so I now have to wait for that one and call them again.
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They seem to have call centres in South Africa as the 2 times i've phoned them the persons i spoke to had strong south african accents. i'm not a fan of non uk call centres tbh. i phoned them yesterday to request my 20% new customer discount be applied to my replacement quest 3, the gentleman i spoke to didn't seem to really know much but eventually said yeah all sorted and told me to check the purchase price on the order tomorrow as it should show the discount. well i've just checked and it's still showing full price :rolleyes: . it'll be cancelled or returned if i don't get the discount, i'd rather buy from amazon if i'm paying full price.
 
tyke_ said:
They seem to have call centres in South Africa as the 2 times i've phoned them the persons i spoke to had strong south african accents. i'm not a fan of non uk call centres tbh. i phoned them yesterday to request my 20% new customer discount be applied to my replacement quest 3, the gentleman i spoke to didn't seem to really know much but eventually said yeah all sorted and told me to check the purchase price on the order tomorrow as it should show the discount. well i've just checked and it's still showing full price :rolleyes: . it'll be cancelled or returned if i don't get the discount, i'd rather buy from amazon if i'm paying full price.
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I ended up taking the amazon path because of 20% discounts janky application, and the fact you're giving your data to some crappy credit company. Don't get me wrong, if you can get 20% off and walk away cleanly, then great, but nothing comes for free...
 
I've spoken to a variety of people so far, most sound like they're from the UK. The one that clearly at least originated elsewhere is the one that I couldn't understand who kept breathing heavily down the mic and then hung up on me for no reason while I was trying to explain why I was calling ...
 
I finally received the 2nd letter today (yet another week gone by) and called Very at lunch time. I then spent about 30 minutes on the phone, regularly raising my voice (which I don't like to do) as I kept getting fobbed off with stupid questions like "where did the letter come from?", "who sent it?", "it was probably an automated letter", "we don't have an Account Protection Team" (even though the number is supposedly specific to that team) and other nonsensical attempts to excuse the fact that nobody at Very seems to know what they're doing. The penny obviously eventually dropped with the lady I was speaking to (or she was just desperate to get rid of me) as she asked if she could call me back in 5 minutes.

When she called back she confirmed she had reactivated my account, reset my credit limit back to its initial setting and was placing the order again for me. She then went to 'speak to customer services' and came back to confirm the £100 welcome gift would be applied but would take a couple of hours to show in my account. I've now received another order confirmation (that doesn't show the discount) but it does appear to be correct on my account in the BNPL section as there's only £519 to pay, so it looks (at the moment) like they may not be charging me for delivery. The only pity is that my original order was through Topcashback and that's now been declined so I won't be getting that on top, but I'll just be happy if nothing else goes wrong at this point.
 
Infidelus said:
I finally received the 2nd letter today (yet another week gone by) and called Very at lunch time. I then spent about 30 minutes on the phone, regularly raising my voice (which I don't like to do) as I kept getting fobbed off with stupid questions like "where did the letter come from?", "who sent it?", "it was probably an automated letter", "we don't have an Account Protection Team" (even though the number is supposedly specific to that team) and other nonsensical attempts to excuse the fact that nobody at Very seems to know what they're doing. The penny obviously eventually dropped with the lady I was speaking to (or she was just desperate to get rid of me) as she asked if she could call me back in 5 minutes.

When she called back she confirmed she had reactivated my account, reset my credit limit back to its initial setting and was placing the order again for me. She then went to 'speak to customer services' and came back to confirm the £100 welcome gift would be applied but would take a couple of hours to show in my account. I've now received another order confirmation (that doesn't show the discount) but it does appear to be correct on my account in the BNPL section as there's only £519 to pay, so it looks (at the moment) like they may not be charging me for delivery. The only pity is that my original order was through Topcashback and that's now been declined so I won't be getting that on top, but I'll just be happy if nothing else goes wrong at this point.
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Please, please, please be a perfectly working headset!! After going through all that, the last thing you want is to have to RMA the thing when it arrives.

Fingers crossed bud that everything is good from here on out.
 
melmac said:
Please, please, please be a perfectly working headset!! After going through all that, the last thing you want is to have to RMA the thing when it arrives.

Fingers crossed bud that everything is good from here on out.
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I'm thinking I ultimately made a Very good decision in giving up on them and going with JL for my Q3.
 
melmac said:
Please, please, please be a perfectly working headset!! After going through all that, the last thing you want is to have to RMA the thing when it arrives.

Fingers crossed bud that everything is good from here on out.
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Thanks ;). It's the one thing I'm dreading now as I've just received confirmation it's been dispatched. I really, REALLY don't want to ever have to deal with their CS again!

Mr Badger said:
I'm thinking I ultimately made a Very good decision in giving up on them and going with JL for my Q3.
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Can't say I blame you. They'll have to do something very special for me to ever use them again after this. Most definitely ranks very highly on the list of worst customer service experiences I've ever had.
 
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