Question about backlightbleed?

PugLord · 8 Oct 2015 at 19:50

Simple question........should I see backlight bleed on a monitor when the pc is off and also the monitor is off but plugged in?

Monitor in question is a Benq XL2430T.

Evian · 8 Oct 2015 at 20:44

I would assume no since the monitor is off... The back light won't be on?

PugLord · 8 Oct 2015 at 20:46

So i'm guessing i have a problem with my monitor as i do......only way to stop it is to unplug the power cable from the monitor and wait a few minutes.

PugLord · 8 Oct 2015 at 21:04

This is my monitor with pc off and monitor off.

Its still in warranty but i just need to know if this is normal?

Evian · 8 Oct 2015 at 22:28

Well something does not look right have you took the power cord out? pull it out and check.

krooton · 8 Oct 2015 at 23:34

A power led coming through?

PugLord · 9 Oct 2015 at 08:58

.....have you took the power cord out? pull it out and check.

If i pull the power cable out after a few minutes it goes away but returns as soon as i connect again.

A power led coming through?

Not sure what you mean by this?

Paradiso · 9 Oct 2015 at 11:01

Think he meant is a standby power led button (not that I can see one in the pic) shining up through a gap in the monitor bezel and across the screen.

PugLord · 9 Oct 2015 at 11:09

Led power button is in bottom right corner which is orange when in standby but off when powered off so shouldn't be any light from the button as it's off.

PugLord · 9 Oct 2015 at 11:11

Benq replied to me saying it could take up to 30mins for the capacitors to discharge but with my monitor it's on all the time after turning off the monitor so will see what they say next.

PugLord · 13 Oct 2015 at 19:24

Fantastic service from Benq - Raised RMA Friday afternoon and replacement arrived today.

Unfortunatley the replacement does the same....grrrrr

Can someone else with a Benq XL2430T please try?

Wucked · 13 Oct 2015 at 20:55

Are you sure that its a different monitor? Did you take note of the old monitor's serial number before sending it back? If its not noticeable when the monitor is on they may not class it as a fault. If it makes no difference in windows or playing games I'm not sure I'd be worried about it either tbh.

PugLord · 13 Oct 2015 at 21:27

Wucked said:
Are you sure that its a different monitor? Did you take note of the old monitor's serial number before sending it back? If its not noticeable when the monitor is on they may not class it as a fault. If it makes no difference in windows or playing games I'm not sure I'd be worried about it either tbh.

Its a different monitor as i had to hand mine back to the courier when they dropped a replacement one off.

When the pc is on i dont have any issues.......its after i power the pc off its like the screen is still backlit. It even does it when the only connection to the monitor is the power cable.

My only worry is that something is on when the monitor is powered off which i never seen before.

Would you be happy if your monitor did this when turned off?

PugLord · 13 Oct 2015 at 21:54

Original monitor

New Monitor

Twirlywoos · 13 Oct 2015 at 22:11

Isn't that just the bezel pressing too firmly on the panel which causes the glow?

PugLord · 13 Oct 2015 at 23:48

Twirlywoos said:
Isn't that just the bezel pressing too firmly on the panel which causes the glow?

Even with the panel switched off?

Wucked · 14 Oct 2015 at 00:39

No, you're right. I wouldn't be happy with it. It actually looks worse than the last one?

PugLord · 14 Oct 2015 at 06:40

Wucked said:
No, you're right. I wouldn't be happy with it. It actually looks worse than the last one?

My issue is that when the monitor is OFF it shouldn't be doing this full stop!

wunkley · 14 Oct 2015 at 09:45

How bizarre. Only conclusion is there must be a small white led inside the monitor that stays on all the time if the monitor is plugged in?

My rog swift has a red led inside that you can see when you look down the top grills at the back. But I'm pretty sure it goes off when turned off normally, and there is certainly no screen glow when it's off on this or any of my other screens.

PugLord · 16 Oct 2015 at 14:49

Just had an update from Benq and they have confirmed that they have managed to reproduce the issue and admit it is very peculiar!

They are currently trying to find a definitive solution so its a case of watch this space.

So anyone with a XL2430T see if its affects you.