Quick bit of advice please!

[MuGeN]

Hi guys,

Just exited out of an Orange iPhone 4 contract. However there were technical issues a while back and it was exchanged for a new one at the Genius bar.

Orange are saying that they can't unlock it as the IMEI isn't on their system so I am assuming this is why (but it is definitely locked, iTunes says so when I go to activate my O2 sim).

So the question, can apple unlock a phone? and how would I get in touch? tried to call their tech support but they want £25 for an "incident credit" just so I can talk to them

Any ideas?

 

[meghatronic]

Apple defer to carriers, who compile a list and send to Apple who unlock phones in batches. I'm not sure Apple will do it directly - you'll have to badger Orange.

The Captain Obvious answer is you should've informed Orange of your updated IMEI.