Rainforest requires criminal report reference for missing package?

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IC3

IC3

IC3

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I recently ordered a new appliance for the kitchen, the order was supposedly delivered next day and handed to resident, it wasn't so I went outside to check if it's just left by the front door. Not there, the CS mentioned that I need to wait 24-48 hours until I can take any action. When I contacted them after the 48 hours, they requested police criminal report reference number? WTF?

Has anyone had issues like that with Amazon before? It's a first for me... I raised a dispute with my bank and currently drafting a letter to the UK HQ based on a template I found on MSE.
 
Just report it give them the number and they'll refund you, it's literally just a box ticking exercise.

The time you've spent raising it with your bank (which will get your Amazon account closed if they issue you the chargeback) and drafting a letter you could have had your refund.
 
Just ring 101 , non emergency number , then get your ref number , i presume this is to deter people claiming non delivery when they have received it.

and it might even help the police if there have been several parcels going missing in your area.
 
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tom_e said:
Just report it give them the number and they'll refund you, it's literally just a box ticking exercise.

The time you've spent raising it with your bank (which will get your Amazon account closed if they issue you the chargeback) and drafting a letter you could have had your refund.
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That was the plan anyway, I'm sick of Amazon tbh... If the item was actually of high value which according to them requires the police crime report reference number, why didn't they use the passcode like they did with other high value things I purchased in the past?

Scuzi said:
It really shouldn't be your problem. They have delivered it to the wrong address, or the driver has fudged the delivery. Until it is in your possession it isn't your responsibility.
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This is my thinking, but at the same time, they need to provide evidence that they delivered. I had a similar issue with DHL, my parcel was delivered to incorrect address, thankfully 1 month before this happened I had a different parcel delivered from DHL with my an actual photo of my front door (this was enough for PayPal to refund me the full amount). Ebay, Seller and DHL were useless... DHL stated I'm not their customer so they can't help me. Seller was a big C... and Ebay just said that the tracking states it has been delivered even though I clearly stated, it has been delivered to a wrong address and the front entrance on the photo didn't match.

leemk said:
Just ring 101 , non emergency number , then get your ref number , i presume this is to deter people claiming non delivery when they have received it.
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Easy mitigation - Photo evidence of delivery would have been plenty, like other courier companies do, or stick to the code you need to provide on higher value items like it's always been.

Edit:

I reported the crime, but didn't get a crime reference, I wonder how long that'll take... It seems like such a waste of police resources for something that could have been easily prevented, if Amazon wasn't so greedy and allocated more time per delivery...
 
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UPDATE - I'm impressed with how quickly Police have responded to my report!

I don't want to paste the whole message, as it mentions at the bottom of the email its only meant for me, so here's a quick summary of the most important bits that might help others who are in the same situation reading this thread...

The police will not investigate as there’s no evidence of a crime (no photos, CCTV or Witness), only a likely packing/delivery error. Amazon is obligated under consumer law to provide the goods, or a refund and I’ve been advised to press them or file a formal complaint if needed. The incident has been logged as non-crime incident, and a crime reference number is unnecessary for Amazon to issue a refund. They also provided me this LINK.

They also mentioned that they’re currently receiving hundreds of requests from Amazon customers that are logged incorrectly based on the instructions from Amazon’s CS... Amazon is doing this to meet their insurance requirements.

Edit:

Surely this is an interesting topic for a news article? :D
 
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I'd go back to Amazon and ask them if they're really sure you want to report them for theft.

There's no evidence a crime has been committed, only that they've failed to provide you with the goods you ordered.

Edit: even if they are insistent that the item has been stolen, it's been stolen from them, not from you, it was never delivered to you in the first place, so if they really want a crime reference number, it's their responsibility to get it
 
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I ordered some munchies amazon to be delivered today and just had a now expected my 9th..,..
why am I paying for prime? they blatantly lie about delivery dates on item pages as well.

Every Item will say "delivered tomorrow by 10pm"
you purposely shop for say 5 items, all claiming the same.
you reach the shipping page and suddenly, things have changed!!
oh no you can't have these items tomorrow by 10pm, it was all a lie to get you this far.

You think I would really have made this order, if I knew it wouldn't be coming until the 9th????
pXKSZuW.png

it was supposed to come with some micro fibre clothes etc... which also said by 10pm on this very day, instead on the shipping page I could only select Sunday for them..

this is a Prime example of amazon peaking and now turning into hermes/yodel etc. why can't they do this delivery tomorrow instead? why do I need to wait DAYS, Prime ain't worth...
it's just a scam to keep you thinking about buying from amazon first, all the perks are long gone.

basically becoming a company with shady practices and dodgy CS


Munchies for the week end, beyond amazon it seems... they get delivered to a locker so I'ma not even collect them.
 
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Scuzi said:
It really shouldn't be your problem. They have delivered it to the wrong address, or the driver has fudged the delivery. Until it is in your possession it isn't your responsibility.
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Agreed it shouldn't be but unfortunately most courier companies are **** at this. Had an issue with parcel force today, waiting for delivery and then it popped up saying delivered. Showed a picture of someone stood with the door open - no door number or anything. Got through to live chat and basically all they could say is that the GPS location shows the correct address (obviously isn't that accurate and only captures half the street). I mentioned having a video doorbell to prove no-one had turned up, and that it wasn't my front door on the photo.

All they would do is raise an enquiry with the depot to interview the driver, but this would take 2 working days. Yes... because Glynn who clearly struggles to read numbers will remember exactly what door he knocked on by Tuesday next week.
 
dholdi said:
Kin ell, Justeat ask for a code for a burger so why can't Amazon for something valuable ?
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That's the thing, they did not long ago, last time I ordered was abroad around 1-2 months ago and before that I ordered an item worth over £300 and I had to provide a passcode to the drive to get the parcel.

I suppose they removed this part of the process, as it meant more time required for deliveries which meant less revenue... I've 0 sympathy for Amazon, even if people scam them, they're literally creating loopholes which are being exposed/used and we all suffer from it...
 
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IC3 said:
That's the thing, they did not long ago, last time I ordered was abroad around 1-2 months ago and before that I ordered an item worth over £300 and I had to provide a passcode to the drive to get the parcel.

I suppose they removed this part of the process, as it meant more time required for deliveries which meant less revenue... I've 0 sympathy for Amazon, even if people scam them, they're literally creating loopholes which are being exposed/used and we all suffer from it...
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It completely depends on the item... and the value only seems to be part of the equation.

I've had the following recently:

£250 CPU - code
£200 tablet - code
£180 cctv camera - no code
£150 router - no code
£130 cctv camera - code
£120 keyboard - no code (didn't even knock, just left outside in the branded box with no amazon packaging).
£116 bench grinder - code
£80 switch - code
 
dholdi said:
Kin ell, Justeat ask for a code for a burger so why can't Amazon for something valuable ?
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they do, but valuable seems to be many hundreds of pounds.

I think it's somewhere around 300 before they refuse to deliver to lockers because the items valuable.

Shame theres no option to always use 2 factor delivery
 
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Stuff like CPUs and NVME storage from about £150 upwards or so often require a passcode on Amazon but it seems hit and miss.
 
I’ve never even heard of Amazon requiring a code upon delivery. Only Deliveroo :D

I’d have thought some news outlets might be interested in the fact that Amazon is essentially abusing the police force and wasting their time with something that is 100% Amazon’s fault.

It’s crazy they’re not even proving that it was delivered it to your house. Presumably because they didn’t. If they didn’t deliver to your house and they’re asking you to report it as stolen, I’d also have thought that is shady ground for you legally. (And them!)
 
IC3 said:
The police will not investigate as there’s no evidence of a crime (no photos, CCTV or Witness), only a likely packing/delivery error.
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And this is the problem its an invitation for drivers to just nick stuff I've already had someone knocking on my door - twice - claiming their missing delivery has been left at my address (it isn't here but the door is apparently mine) and unless it can be proved they pinched it they'll keep on doing it. Whats the worst that can happen they'll get dismissed - for the peanuts they get paid they're not bothered and the police certainly aren't.
 
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