Random Restarts driving me insane

Liamb2005 · 4 Sep 2019 at 19:36

I really need some help or advice.

Basically my pc keeps restarting itself for no apparent reason without warning randomly. It's Windows 10.

The strange thing is it only does it in photoshop. (as far as I can tell) and only after about 10 mins of opening a file. If I leave photoshop open without any files open it doesn't do it. I had reinstalled windows and it stopped occurring for 3 months and seems to have come back.

Here is things I've tried.

Diabled windows restart under system properties.

Disabled restart after updates

Reinstalling Adobe photoshop

Checked system logs and can't really find anything thats related.

I'd really appreciate any help or suggestions at all in this.

Quartz · 4 Sep 2019 at 19:39

Liamb2005 said:
The strange thing is it only does it in photoshop. (as far as I can tell) and only after about 10 mins of opening a file.

Test your RAM.

I had random restarts 18 months ago and while the RAM tested fine, I couldn't determine if the fault lay with the CPU or the motherboard so took the opportunity to upgrade.

Liamb2005 · 4 Sep 2019 at 20:37

Hey Quartz thanks for the response. Sorry forgot to mention ive tested my ram as well a s it came back fine.

Didnt even think of my cpu and mobo ya know!

sideways14a · 4 Sep 2019 at 20:40

I started getting odd forced "windows will restart in 1 min" messages after a recent fast ring update to this pc.
Never seen these before, windows has detected a fault and will restart in 1 min - you cannot reboot, shutdown or down much other than quit the app your in.

Quite how windows has managed to detect a fault is beyond me as its spend 25 years making a habit of missing them.

Liamb2005 · 4 Sep 2019 at 21:14

sideways14a said:
I started getting odd forced "windows will restart in 1 min" messages after a recent fast ring update to this pc.
Never seen these before, windows has detected a fault and will restart in 1 min - you cannot reboot, shutdown or down much other than quit the app your in.

Quite how windows has managed to detect a fault is beyond me as its spend 25 years making a habit of missing them.

Mine doesnt give me any type of warning at all it just pops up restarting and restarts.

I thought of the possibility of it being an update as well but have no real way of knowing as I dont have a system restore.

I do have it multi boot setup with a Windows for gaming I rarely use from another drive actually might be worth installing photoshop on that and seeing if that reboots but I'd assume that would be updated with the exact same update evemtually

opethdisciple · 5 Sep 2019 at 12:42

Have you applied any overclocks to any of your hardware?

Scort · 5 Sep 2019 at 15:37

Liamb2005 said:
I really need some help or advice.

Basically my pc keeps restarting itself for no apparent reason without warning randomly. It's Windows 10.

The strange thing is it only does it in photoshop. (as far as I can tell) and only after about 10 mins of opening a file. If I leave photoshop open without any files open it doesn't do it. I had reinstalled windows and it stopped occurring for 3 months and seems to have come back.

Here is things I've tried.

Diabled windows restart under system properties.

Disabled restart after updates

Reinstalling Adobe photoshop

Checked system logs and can't really find anything thats related.

I'd really appreciate any help or suggestions at all in this.

Hmmmmm, a very odd issue - I'd be tempted to try the 'ol faithful' fix first off:

Clear the following locations (access them via Run):

%tmp%
%windir%\temp
%windir%\Prefetch (all but the layout.ini)

Stop the WU service, then clear this location (or copy the contents elsewhere if you prefer):

%windir%\SoftwareDistribution

Give it a reboot and try that.

If it fails again, check the Application and System event logs for events prior to the reboot, see if there are any Warning or Error events preceding it - maybe look to see if the reboot is invoked by User32 (iirc) or something else.

AHarvey · 5 Sep 2019 at 15:41

potential driver related issue for graphics?

Quartz · 5 Sep 2019 at 16:00

Give your motherboard a close examination for leaking or blown capacitors. Your system is about the right age. A torch helps immensely in this.

Liamb2005 · 5 Sep 2019 at 18:12

Thanks for your reply

I completley formatted my pc and was confident that would fix the issue but to my suprise its still doing it so ive literally just tried this

"
Clear the following locations (access them via Run):

%tmp%
%windir%\temp
%windir%\Prefetch (all but the layout.ini)

Stop the WU service, then clear this location (or copy the contents elsewhere if you prefer):

%windir%\SoftwareDistribution

Give it a reboot and try that."

....and fingers crossed i dont get it again....Ill update the post

Scort said:
Hmmmmm, a very odd issue - I'd be tempted to try the 'ol faithful' fix first off:

Clear the following locations (access them via Run):

%tmp%
%windir%\temp
%windir%\Prefetch (all but the layout.ini)

Stop the WU service, then clear this location (or copy the contents elsewhere if you prefer):

%windir%\SoftwareDistribution

Give it a reboot and try that.

If it fails again, check the Application and System event logs for events prior to the reboot, see if there are any Warning or Error events preceding it - maybe look to see if the reboot is invoked by User32 (iirc) or something else.

Liamb2005 · 5 Sep 2019 at 18:30

ok that didnt work so ive checked my system errors and these are the only 4 issues I found at the time of restart

Liamb2005 · 5 Sep 2019 at 18:31

this is what i got

Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022

Ẅįлďθẃѕ Нéĺĺó ƒθř Бúśïñ℮şŝ φѓóνϊšíοńіиĝ ẁìľľ ŋόţ вε ℓαûńсħеð.
Đєνìċè іš ĂÀÐ јоīñëδ ( ÁÂĎЈ бґ ÐĴ++ ): Not Tested

A connection to the Windows Update service could not be established.

The Network List Manager reports no connectivity to the internet.

Are any of them even related ?

Liamb2005 · 5 Sep 2019 at 18:32

AHarvey said:
potential driver related issue for graphics?

ive tried reverting back on drivers and even ttied reinstalling windows still occurs

Liamb2005 · 5 Sep 2019 at 18:32

Quartz said:
Give your motherboard a close examination for leaking or blown capacitors. Your system is about the right age. A torch helps immensely in this.

I have had a look but cant see any sign at all

Liamb2005 · 5 Sep 2019 at 18:34

what is strange and bugging me is the fact that it only appears to happen in photoshop....i think anyway, im going to run a benchmark app and see if it occurs then !

Liamb2005 · 5 Sep 2019 at 19:44

right now im confused !!

So ive done all of the above, reinstalled windows as i said and just left unigines heaven running on ultra for over an hour without a single problem.

The issue seems to be specifically to adobe photoshop. Do any of you recognise any of the issues from my screenshots of the error logs above ? Ive googled each one and none of them seem related to me ? or maybe im missing something

Quartz · 5 Sep 2019 at 23:32

What you've done is eliminate the GPU. Now run Prime95 in memory usage mode.

Vince · 5 Sep 2019 at 23:43

You say its photoshop.. what version? CC?

Liamb2005 · 6 Sep 2019 at 11:59

will do and will report my results

Liamb2005 · 6 Sep 2019 at 12:00

Vince said:
You say its photoshop.. what version? CC?

ive tried cs6 and cc2017 both do the same