Random shut downs.

SuperOwl86

SuperOwl86

SuperOwl86

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Joined
16 Apr 2012
Posts
465
Morning all I am in need of some help.

This morning while I was playing fifa my pc just shut down completely without any warning what so ever.
I have downloaded speccy and it is showing my cpu temp as 105"c which I thought would make the computer not come on or even alarm at me.

Anyhow I thought I would have a look in the bios to take a look, well I cannot even access it since it will not display either by using the gpu or the motherboard so not sure what is going on there either.

My specs are

Operating System
Windows 10 Pro 64-bit
CPU
AMD Ryzen 7 100 °C
Summit Ridge 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1465MHz (16-18-18-36)
Motherboard
Micro-Star International Co. Ltd. X470 GAMING PRO (MS-7B79) (AM4) 34 °C
Graphics
C24FG7x (1920x1080@119Hz)
8192MB ATI Radeon RX 580 Series (C.P. Technology) 54 °C
Storage
465GB NVMe Samsung SSD 970 SCSI Disk Device (Unknown (SSD))
465GB Crucial CT500MX500SSD1 (SATA (SSD))
Optical Drives
No optical disk drives detected
Audio
AMD High Definition Audio Device

Any kind of help would be much appreciated.
 
SuperOwl86 said:
Anyhow I thought I would have a look in the bios to take a look, well I cannot even access it since it will not display either by using the gpu or the motherboard so not sure what is going on there either.
Click to expand...

The Ryzen 7 doesn't have an iGPU - so you won't get a display from your motherboard output.

What were your temps like before this on average and is the CPU clocked?

I would re-seat your cooler (is it stock cooler?) and ensure it's properly attached before attempting getting into the BIOS.

Once you're sure your cooler is strapped on properly - try a CMOS reset and try and get into the BIOS and monitor temps.

*Be sure to be using GPU for your output display.
 
I cant say I have being monitoring my temps.

It is the stock cooler and no I have not clocked it at any point.

I will open the case up and have a look inside either tonight or at the weekend when I get a chance.
 
Just fired up the desktop to see if anything had changed before I open it up and I am confused.

Speccy is reporting 102°c at idle while Core temp is displaying 40°c I have just tried Prime95 for a little while and Speccy was showing 119°c and Core temp 57°c.

So i am not too sure what is actually happening. It does not seem right that I am getting the two very different temps.
 
I only downloaded Coretemp this morning after the shut downs. Feeling confident it has nothing to do with the CPU. I have also just tried HWINFO64 and that is also reporting 40°c.

I have a feeling it may be the GPU since that is currently reporting a temp of 58°c and I have only just been browsing.
 
Just run furmark for 10 minutes and the temp was a constant 80°c but with the fan speed slowly getting upto 79% after 10mins.

Is that long enough to spot anything?
 
SuperOwl86 said:
Just run furmark for 10 minutes and the temp was a constant 80°c but with the fan speed slowly getting upto 79% after 10mins.

Is that long enough to spot anything?
Click to expand...
That's fine - furmark really tortures the card - more consistently than any game. If you had an obvious problem your card temps would have sky rocketed and your card would have throttled/crashed.

Looking at your spec - your memory speed is a very odd - is that the right figure?
 
S1hr3OL.jpg
 
That's OK, your memory is running at 2933MHz (~3000MHz) - i.e. 2 x 1465.8MHz = ~2933MHz.

I thought from your spoiler specs something was amiss - but they're fine and your board should cope with 2933Mhz.

Could you do the same for the SPD tab and click on slot 1 or 2 (whichever gives info in the boxes immediately below)?
 
Yep, you're running 3200MHz sticks at 2933MHz which is perfectly normal - and reduces the risk that the problem is due to poor memory setup.

I'm off to bed but this has all been leading up to testing your memory - just needed to see if your memory was set up correctly and the flavour of sticks installed. But, this doesn't mean that they're both healthy - one could be flaky.

Ideally i would suggest memtest86 but memtest HCI is easier to get working and runs in a Windows environment.

Here's the link - clicky

These are the instructions - another clicky

I'll look out for your thread tomorrow.
 
What about Reliability History, does it show anything for the time of the shutdown? Can sometimes provide context, like if it was soon after an update or something.

Which PSU is it?
 
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