[Rant] Seriously, getting fed up with Nationwide trying to block my card.

SiD the Turtle

SiD the Turtle

SiD the Turtle

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Nationwide are consistently blocking every transaction I make online.

I've had it mapped to my Google wallet for a couple of years with no issue and now every time I try and buy something BAM blocked. Oh apparently it's an unusual transaction.

I go abroad and BAM blocked.

I go abroad and this time have the sense to let them know in advance. BAM blocked.

I've complained but 'it's an advanced computerised system, they have no control'.

Now I try and buy the Humble Indie Bundle online and guess what? So I phone them up and they ask me for my name, address and DOB for security and apparently I failed at least two security questions so they've blocked my card until I can speak to someone who has the training to ask more security questions than this. They work 9 - 5.

Cheers.
 
Reaper 392 said:
by the sound of things you arent getting ANY foreign transactions, let alone free ones
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:D true! Just want a card that lets me buy stuff in dollars (like the Humble Bundle, t-shirts from Threadless etc) without being hit by fees. Plus must be a Visa or Mastercard.

I normally use the Amex (for cashback) unless the retailer doesn't accept it given their crazy merchant fees.
 
I'm with Nationwide and have only encountered this problem once. I was trying to buy a coat. Rung them up, they said it shouldn't be blocked as no odd activity was being flagged up. Worked after and I could purchase.

I'm always buying stuff online or in different cities, no problem.

It is a debit card though, maybe they are more protective of their credit cards.
 
Halifax do the same with me.

No matter how many times I've tried to buy things through just-eat or Steam, they always block my transactions and give me an automated call the next day. I have to use my Nat-West credit card instead. I can understand if they were small niche markets, but both are fairly large companies.

I wouldn't even consider using my debit card abroad. Twice I informed them where I was going, and twice I was unable to pay for the hotel. Pretty crappy really.
 
SiD the Turtle said:
:D true! Just want a card that lets me buy stuff in dollars (like the Humble Bundle, t-shirts from Threadless etc) without being hit by fees. Plus must be a Visa or Mastercard.

I normally use the Amex (for cashback) unless the retailer doesn't accept it given their crazy merchant fees.
Click to expand...

HSBC have never charged me for transactions like those.
 
I've been with HSBC since I opened my account, (Not sure if there any good). I never get any issues, sometimes I have to input some special security password like on OcUK but that is about it.
 
Lloyds always do this to me. I've even rang them up before and had a go at them for it but it still gets blocked like clockwork every few months.

-_-
 
I travel frequently, purchase from foreign sites in other currencies and generally do most of the things you mention. Never had a problem with HSBC :)
I say move bank.
 
I've had it a couple of times with Lloyds TSB. Whilst I appreciate they are trying to prevent fraud from happening on my card it can be bloody annoying and I can't imagine how frustrating it'd be if it happened as often as it seems to for the OP.
 
Antony101 said:
I've been with HSBC since I opened my account, (Not sure if there any good). I never get any issues, sometimes I have to input some special security password like on OcUK but that is about it.
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I've been with HSBC 4 years and I've been blocked at least 6 times.

I travel around the country a lot with work and it's always getting blocked.
 
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