Razer RMA - rant

oli356

oli356

oli356

Soldato
Joined
10 Jan 2010
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So my deathadder has been having problems with the scrollwheel, a few emails "Reinstall drivers" etc. They set up a RMA and told me to cut the cord and send a picture.

I just received an email
Oliver,

We are unable to provide a replacement for your product, as it is no longer under warranty.
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WHAT!?

So I cut the cord, send the picture and now they tell me this. In previous emails before setting up the RMA they asked for the serial numbers etc which I provided so if it was out of warranty they should know this.

What should I do? :mad:

This mouse is a replacement from them (got it last year, because the 1st one broke) So it could be out of warranty but they tell me this after I fully break the mouse!
 
thats harsh, if you can prove the emails saying cut it were bofore rejection then ask them to do somethingabout it or you will take action, very verysloppybusiness practice.
 
Oli, I have forwarded your thread and email address to my UK sales rep from Razer, I hope he can help you out. I'm away from work till next Wednesday, but drop me an email to [email protected] letting me know how you get on in a weeks time :)

Hopefully he will sort you out.
 
EVH said:
You got trolled!
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This, LOL.


But in all seriousness, now you need to construct a mail including all of the previous, in chronological order, explaining how disgusted you are that such a seemingly reputable company would lead a customer to completely destroy their hardware before leaving them high and dry.

Include EVERYTHING in your initial mail, but also request the contact details of the complaints department/head office. They'll likely fold before it gets that far, but you just send the same mail on to the alternate address if they enter into "the game".
 
Ace Modder said:
Oli, I have forwarded your thread and email address to my UK sales rep from Razer, I hope he can help you out. I'm away from work till next Wednesday, but drop me an email to [email protected] letting me know how you get on in a weeks time :)

Hopefully he will sort you out.
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OcUK taking care of others crappy business practice... probably the only company in the world that would do this surely? lol

at least i have never seen it, nice to see :D
 
Azza said:
Logitech ask for pictures of destroyed / unusable products as well.
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Yep. My Logitech harmony one suffered from a swollen battery after two years. I only dropped them an email to see about a new battery. Instead they posted a new remote out to me. Full retail package. In the end they didn't want a photo. Just said bin it if you want (it was useless anyhoo).
 
I have mailed Razer today to follow this up on Lee's behalf.

as soon as I know anything, I will be contacting you OP :)
 
When my Razer headset broke they gave me the option of sending it back or just cutting the cord for a replacement, pretty standard procedure for Logitech and Razer.
 
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