Really not happy with OCUK

Well done Bailey.

I've only had to RMA something once and that was a massive CRT monitor, having to send it back to the supplier and not OCUK was a royal pain for me but it was all resolved quickly enough :)

In my experience they are very good to their customers, regardless of how much is spent.
 
3 minutes said:
Haven't seen your name around for a while chap. Still using that SSD and still have that picture pinned on my noticeboard. :p
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Ha ha, I was thinking about that picture just the other day, glad to hear it's still in use :D

I've been out of the PC game for a while, but I'm back now, trying to decide on what to buy now actually :)
 
Space Monkey said:
Ha ha, I was thinking about that picture just the other day, glad to hear it's still in use :D

I've been out of the PC game for a while, but I'm back now, trying to decide on what to buy now actually :)
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Nice :D

Most of my PC is from 2011 or parts from around that time, I've only really upgraded my GPU's. :p

2700K @ 4.7 w' Corsair H100 (chip will do 5.0 but my CPU cooler is on its last legs)
P8Z68-V Pro
16GB Vengeance PC3-12800
Sammy 830 256GB
1TB Sammy Spinpoint F3
2TB WD Caviar Green
XFX 750W XXX Silver
2x Sapphire R9 390 8GB Tri-X CFX

Don't really game anymore, at least not very often... Using it for mining at the moment! I probably won't upgrade it for a while...
 
tezza1982 said:
All I asked for is that given the thousands of pounds I have spent over the years and the fact I am now without a computer over the Christmas period for which I booked 2 weeks off to enjoy my PC is to see if something could be done. I cannot believe the last guy told me that it doesn't matter how much you spend that doesn't earn you extra privileges. - He actually said that !
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Of course he actually said that... and I should hope so!

They have quite a few customers who spend thousands of pounds with them every single month. A friend of mine is one of the *smaller* spenders, in that respect...
But if having lots of money is what it takes to get special treatment, then why should the poorer folk even bother shopping there? Surely every customer gets equal treatment, whether they spend £10 or £10,000 on something?
 
ttaskmaster said:
Of course he actually said that... and I should hope so!

They have quite a few customers who spend thousands of pounds with them every single month. A friend of mine is one of the *smaller* spenders, in that respect...
But if having lots of money is what it takes to get special treatment, then why should the poorer folk even bother shopping there? Surely every customer gets equal treatment, whether they spend £10 or £10,000 on something?
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He said that, but is that really what you want to convey to a hot headed customer? I would say no. It undermines their value regardless of any extra privileges existing or not.

Good customer service involves a certain level of professionalism and how to deal with such a situation. If a customer service personnel is good at what they do, they would not say "it doesn't matter how much you spend that doesn't earn you extra privileges". But they would put themselves in the customers shoes and try to actually focus on resolving the issue while keeping the customer calm. Saying what the person on the phone said, only made things worse in the mind of OP.

Also, anything that undermines customer retention is not good for business. This was one of those instances where the customer was undermined. Luckily for OP, his issue was resolved. If it wasn't, then I am sure the owners/shareholders wouldn't be pleased if OP was spending his ££££s elsewhere because of what their customer service person said. I know I wouldn't.
 
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Saffy said:
He said that, but is that really what you want to convey to a hot headed customer?
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Yah, there's a reason I don't work in customer service...!!
Apparently we still have to "apologise for the inconvenience" when digging up someone's yard, even though it's their problem they're asking us to fix, in which they knowingly caused damage to *our* asset in the first place anyway - I wonder if cops have to apologise for the inconvenience when arresting someone for murder...

Saffy said:
I would say no. It undermines their value regardless of any extra privileges existing or not.
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I'd say the undermining is from the *idea* that you'd stuff one customer in favour of another, which then begs the question - If you'll do that for me because I spend thousands in a year, what would then you dump me with if someone else spends thousands in a month?
Personally, I'd rather hear what the actual score is and know the relevant legislation is being followed to its fullest extent, since it's pretty clear and fair for both sides.

There is also so much advice on how to complain to companies now, that putting up with it and kowtowing to customers' attempts to make a mountain out of their molehill can set a dangerous precedent.
"Speak to a manager/supervisor, Tweet live about their bad service, tell them how awesome a customer you are, post on their and others' forums and contact any manufacturer Rep members, email the director/CEO", etc...

I imagine the likes of OCUK get several calls like this on a daily basis... certainly I've seen forum posts from people who wanted to RMA one thing and, knowing they were out of stock, expected the immediate dispatch of the next model up... and were quite disappointed when they hadn't gotten it all within a few hours.

I dunno - The whole thing about how much you spend just sounds too much to me like a D-List celeb asking, "Don't you know who I am???!!!" :D
 
I get special treatment :) Honest, i do! Well it seems that way to me... I get 2 packs of Haribo with most orders most of the time, even small orders :)

It really surprises me sometimes how fast things get packaged up & delivered & how incredibly easy it was to
return something that i'd had second thought's on an bought a more expensive but much better alternative (after being given a proper talking too by Pastymuncher, i'm obliged to say).
The money was returned very quickly as well.....

An yeah, that was Bailey as well. Generally seems to make these things seem very hassle free.
 
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