Reasonable use

theNude · 31 Mar 2017 at 15:29

Afternoon,

Around 12 months ago i purchased a vax upright vacuum cleaner from tesco.

It uses fitters on both the motor and the main tank.

It no longer sucks due to the filter being full so i figured id order some new filters again to fix. Turns out that they no longer make this filter type.

I am a bit annoyed as i expect to receive a reasonable amount of use out of a vacuum before it needs replacement. My dyson lasted many years before i changed to the vax.

As my unit is now obsolete in a meer 12 months. I feel this is unjust.

Is there any way i can receive some come back. I.e. do i contact the manufacturer or the retailer.

What legislation would i be able to use to accomplish this?

Maybe i am being unreasonable ?

Many thanks

pepp77 · 31 Mar 2017 at 15:32

Aren't most filters nowadays washable?

FTM · 31 Mar 2017 at 15:33

surely ebay has them

Kiyoshi · 31 Mar 2017 at 15:33

I'm afraid I can't offer any advice but I don't think you're being unreasonable. I would not expect an appliance to be unusable (and it sounds like it is) 12 months after point of sale, unless it was heavily discounted when you made the purchase.

Avenged7Fold · 31 Mar 2017 at 15:39

I would contact Vax or just buy from the internet. The filters should be easy enough to find.

Either way, your gripe is not with the retailer.

What model Vacuum is it?

Freakbro · 31 Mar 2017 at 15:42

If only it's motor was over 9000w, you wouldn't have had this issue :mad:

ttaskmaster · 31 Mar 2017 at 16:26

theNude said:
Around 12 months ago i purchased a vax upright vacuum cleaner from tesco.

Tesco.
So wouldn't surprise me if it was end of line stock that they got dirt cheap.

theNude said:
It no longer sucks due to the filter being full

Can you not clean them out?
When did they stop making these particular filters? If they've already stopped, it sounds like it was well old by the time you bought it.

theNude said:
Is there any way i can receive some come back. I.e. do i contact the manufacturer or the retailer.
What legislation would i be able to use to accomplish this?

Phone your local Trading Standards - They will be best placed to advise on all these aspects, and their legal advice is free.

Diddums x · 31 Mar 2017 at 16:31

What exact model is it?

=XDC=FluphyBunny · 31 Mar 2017 at 16:34

I cannot believe that there aren't any brand / third party filters available.

Avenged7Fold · 31 Mar 2017 at 16:39

=XDC=FluphyBunny said:
I cannot believe that there aren't any brand / third party filters available.

There should be for vax. Even if there isn't, you will still be able to buy proper filters. Tesco just change their tech lines often enough that they cant stock filters for old models and so they get discontinued.

Diddums x · 31 Mar 2017 at 16:43

=XDC=FluphyBunny said:
I cannot believe that there aren't any brand / third party filters available.

Of course there are, hence why I asked.

Hagar · 31 Mar 2017 at 16:45

google Manchester vacs

jsmoke · 31 Mar 2017 at 17:41

Site called spareparts seems to have everything.

The Funktopus · 31 Mar 2017 at 18:08

I'm sorry, but surely I can't be the only one who sees Op's username, thread title and content as absolutely swimming in inneuendo, can I ?

Lordgrayone · 31 Mar 2017 at 19:09

The Funktopus said:
I'm sorry, but surely I can't be the only one who sees Op's username, thread title and content as absolutely swimming in inneuendo, can I ?

No you're not but I don't think that would be reasonable use :eek:

As for the Op's dilemma, I have always found espares have everything.

jonessa · 31 Mar 2017 at 19:13

What are you after? i'd call them direct - Vax helped me out with a spare for a steamcleaner once.

theNude · 31 Mar 2017 at 22:38

Thank you for the replies. The model is

U88-AMM-Be

I bought it from tesco as the Dyson decided to die mid clean up when decorating when I moved into my new home. I had to go to Tesco as it was the only shop open at 10pm. The filter kit states it needs a type 96 which I can't find.

I am not sure washing will work, the reason for it being so clogged was I had a bright idea to vacuum out the ash from my log burner which promptly clogged the filters and sent the ash around the room from the vacuum vents.

CAT-THE-FIFTH · 31 Mar 2017 at 22:47

theNude said:
Thank you for the replies. The model is

U88-AMM-Be

I bought it from tesco as the Dyson decided to die mid clean up when decorating when I moved into my new home. I had to go to Tesco as it was the only shop open at 10pm. The filter kit states it needs a type 96 which I can't find.

I am not sure washing will work, the reason for it being so clogged was I had a bright idea to vacuum out the ash from my log burner which promptly clogged the filters and sent the ash around the room from the vacuum vents.

http://www.espares.co.uk/product/es1766802/vacuum-cleaner-filter-kit-type-96?pageNumber=1&SearchTerm=Vax type 96

Edit!!

They have a decent TP rating too:

https://uk.trustpilot.com/review/www.espares.co.uk

ttaskmaster · 3 Apr 2017 at 11:44

theNude said:
I had a bright idea to vacuum out the ash from my log burner

Yeah, not a lot of vacuum cleaners will handle that. The particles are pretty small and I recall reading something about manufacturers stating not to use their kit for this, invalid warranties and so on... Certainly we've (ie the wife has) killed two Vaxes ourselves doing just this.

Efour · 3 Apr 2017 at 11:50

Put model number here we will link you filters.

Or wash them

I can buy filters on eBay for my mum's 22year old vacuum cleaner....