Received a duplicate order in their error, now they want payment. Where do I stand?

David91

David91

David91

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I ordered a black ink cartridge for my printer on 10th December 2010 from a company through amazon.co.uk. the cartridge was due to be dispatched between the 17th - 20th December 2010 and it arrived sometime before the new year (I don't know the exact date, as I'm a university student and was at home for Christmas).

When I picked it up from the post room in early January I found out they'd sent me two of them by mistake.

Now I've received a letter dated the 11th February 2011 from the company saying that the order was duplicated by an error on their side, and they are asking for the cost of the second cartridge to be send back to them, or the cartridge itself to be returned to them.

I'm wondering where I stand on payment? as it has been very nearly 2 months since they dispatched the order, until I received this notification, and I'm wondering what the law is on this situation.

Any help is much appreciated.

Thanks :)
 
You do NOT have to pay them.

It is up to them to come and collect it, not you to send it back, unless they want to pay you to do as such.
 
Tell them they are welcome to come and collect it, but you are going to charge them a daily storage fee of £10 from the date of original notification (11th Feb)
 
If you send it back ask first for postage and packaging costs and petrol or bus fair costs too. That or they will say just keep it, as it costs more in posting it back, more than what the cartridge is worth.
 
If you have used the cartridge just pay them for it, I would have notified them of their error upon receiving the delivery myself.

I think by law they are obliged to organise a collection, you shouldn't have to foot the postage cost for their error.
 
they sent me a letter saying they would post a free post envelope if i didnt wish to give them the money for it, so i guess i'll do that

i really wanted to just keep it aswell :(
 
Yeah they can't demand that you pay for it, but its also not counted as unsolicited goods.

Advise them they are welcome to pickup at your convenience (they can organise a courier) or you can return via post if they cover all costs, make sure its tracked/insured in case they try saying they never received it back.

I'd make sure you have the money from them before you go spending anything on returning it tbh

eDIT - looks like there were more replies before I hit post lol
 
Completely agree with the sentiment about fair payment for postage if they want it sent back.
If it was sent by courier then they should provide you with a returns label and get the courier to pick it up.

It's not that big a deal though really, if any part of it feels unfair, it probably is. Point that out to them and they'll likely agree. Worry about it when they don't, that's when you need to advice from the internet.

edit... hmm, missed some posts. If you wanted to keep it unfairly, you should never have admitted to it arriving. If you'd feel comfortable doing that then you're a different person to me. Treat others how you want to be treated.
 
Thanks for all your posts everyone,

I will of course give it back, im requesting a free post envelope from them later today. I was simply wondering if there was say a time limit on this sort of thing before it cannot be claimed for by the company.
 
Not sure if anything else applies in this case, but I suspect statute of limitations would also apply... which is 6 whole years.
 
Bit of an update...

I've contacted the company and they've provided me with a freepost address to write on an envelope (which im willing to provide myself), however they're requesting "proof of postage" so that the responsibility would be transfered to Royal Mail

How exactly am i meant to get this if im just going to put the order into the nearest postbox?
 
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