I would have probably refused that parcel, that's disgraceful, they should be much more careful than they have apparently been. I am glad to hear your drive works though.
Most of the drivers that deliver to me are fairly good, I used to nearly always get the same City Link driver, a very nice chap, although lately it's been a different guy, who apparently can't talk, only make noises, although I haven't had any problems with him (seriously, I am not making a joke now, he really can't talk properly, I am not sure why) ...I'm not entirely sure what I would do if I did have an issue with a package, since 2 way communication might be tricky, then again he carries a pen and pad and makes communicative noises so I guess we'ed sort it out eventually.