Refund??

[Curio]

Spoke to area manager and to quote...

"We are here to sell, not to give refunds"

Me = "That says it all, goodbye".

He was VERY shirty and defensive with me. I'll keep my credit note but HO will be recieving a letter of complaint in regards to attitudes from both the Branch, and Area Managers.

Be honest - were you giving them lots of verbal? I work in a place that has an outrageously flexible return policy and (as the customer service "specialist") it's totally up to me how I handle a return - from outright refusal, to a credit note, to a no quibble refund. It's really how the customer treats me that counts Now, once the initial guy told you he couldn't give a refund and called his manager, did you start being all confrontational or patronising? It just makes me wonder that's all - for it to get to the point where the area manager actually called you and still told you "no" is pretty harsh! If you were genuinely all sweet and innocent then I definitely think a strong letter to HO is in order - that seems ridiculously inflexible on their part

 

[banja]

Just hang around at the desk hassling the other customers to let you buy their equally priced purchases for them with your credit note. If we all did this, I bet companies would move to refunds.

 

[stoofa]

Just hang around at the desk hassling the other customers to let you buy their equally priced purchases for them with your credit note. If we all did this, I bet companies would move to refunds.

Again - it's all about attitude.
If it had got to the point where I'd refused a refund on an unopened, one day old item (which of course they were legally entitled to do etc) probably due to the attitude of "I am customer, I am always right, you do as I command" BS then if that same customer then started hanging around I'd call the police and have them ejected, simple.

Go in anywhere with the right attitude, especially when you know you are in the wrong or in a position where things are not in your favour and you can usually swing things.
I still remember one year getting an amazing deal from Orange online with regards an upgrade and tariff change.
I wasn't a big customer, Orange would have been far better letting me go because I must have been costing them to keep me.
However I got the deal I wanted and even *** woman in retentions at the end of our conversation admitted the only reason I'd basically got exactly the deal I wanted was because I had been and sounded so nice over the phone and during the conversation!

 

[stoofa]

I'm not disputing that i have to keep the Credit Note, i can't expect them to change company policy for one individual.

What i do expect is a level of Customer Service that the Customer should be happy with, which i wasnt!

However what you wanted was not the companies policy - which you admit shouldn't be changed for one individual.
Yet because you were not 100% happy you're still going to complain to their HO.
You're doing a fair amount of contradicting of yourself here.

 

[benneh]

Surely you'll want to sue them for causing you undue stress because of their high pressure sales tactics. I would demand nothing less than the M.D. ritualy disembowels his/herself outside the shop at 9.00am Monday morning.

Hahaha, personally I demand this level of service. I had the milkman chop his index fingers off last week.

 

[KillBoY_UK]

i work in a office super store chain type thing (you know the one) and we have a 14 day on quibble policy (even if u opened used) and SO many people abuse it like buying a laser printer using it till the toners are out then returning it and getting a 2nd person to buy anther , and one person yesterday tryed to screw me over on a Pice of software that was only 20quid but which we never sold and wanted a refund , of course the CD's were ****** and he "lost" his proof of purchase , working in retail is not fun I tell you that

anyhow even if my shop didn’t have this 14 day thing and say u brought a laptop i would still refund it if it was'nt opened for the reason that because it would (I hope lol) that you come back again and buy something else ect.

Try a different Branch maybe ?

and yes attitude dose go along way , so dose being a nice looking lady but even if kelly brook came in a was a "female dog" over a refund i wouldn’t be motivated to help

 

[Dr_Evil]

I think it's UP to the shop to give you a refund or credit/voucher. If they don't, just blame yourself for buying the item in a hasty and excited moment, not the shopkeeper!!!