remote control software

GJ02 · 23 Aug 2009 at 21:09

mums just bought a laptop, not used a computer since 1890, calls me 5 times a day asking me questions, i answer them and alls ok until an hour later and she calls and says she forgot what i told her.
i need some software that allows me to take over her screen so i can see what im doing and talk her thru what im doing at the same time. you can only do so much on msn with a webcam and a mummy that has as much computer sense as a horse.
amyone please any suggestions.
i do love my mum btw !

Ascendancy · 23 Aug 2009 at 21:10

Tried Windows' built in Remote Desktop?

brummie · 23 Aug 2009 at 21:11

if your both using MS products then use http://www.mesh.com

Paul11 · 23 Aug 2009 at 21:14

teamviewer

Mikoyan · 23 Aug 2009 at 21:21

logmein

GJ02 · 23 Aug 2009 at 21:27

brummie said:
if your both using MS products then use http://www.mesh.com

im gonna give this ago first
thanks for all the sugestions guys, i will work thru them one by one

Katoom · 23 Aug 2009 at 21:32

Windows Remote assistance?

frosty03 · 23 Aug 2009 at 21:35

logmein.com

try it, its pretty good

GJ02 · 23 Aug 2009 at 21:37

Paul11 said:
teamviewer

just tried this, seems amazingly simple that even my mum would know how to use it

il give this ago tomorrow

Paul11 · 23 Aug 2009 at 21:39

Tonk said:
just tried this, seems amazingly simple that even my mum would know how to use it

il give this ago tomorrow

it really is very straight forward and you can install it permanantly on her pc so you can just dial in when you want to with your password

i use it all the time

philjohn · 23 Aug 2009 at 23:03

Even better than the above options (but sadly not free) is Fog Creek Co-Pilot - designed for this kind of situation (non tech-savvy user being supported remotely). They even make it free on US mother's day.

Lee · 23 Aug 2009 at 23:59

Teamviewer gets my vote. very straight forward.

Rabtech · 24 Aug 2009 at 00:43

Logmein free, no messing with ports, firewalls etc.

y2viks · 24 Aug 2009 at 14:57

i go with logmein. Can have multiple PC's on there

chrisxuk · 24 Aug 2009 at 15:14

Netop?

peige · 24 Aug 2009 at 15:51

Logmein, wally proof setup and you don't need them to do a thing after its going.

Uhtred · 24 Aug 2009 at 17:05

logmein. it's so simple.

DragonWoLf · 24 Aug 2009 at 17:15

ooo this will be handy for the parents computer

Dutchman · 24 Aug 2009 at 18:44

Another vote for logmein, use it for my mum and brother's PC to fix allsorts

swinnie · 24 Aug 2009 at 19:04

TeamViewer or LogMeIn - I use LogMeIn for my PC, when I'm at 6th Form.

I've also got my Dad's machine at his place (I don't live with him) for when he needs help, as I never know where I'm going to be. Others I use TeamViewer, as and when - just leave the 'QuickSupport' on their drive and they launch it from there.

And RDP or VNC for local network.