Retarded IT managers making our jobs harder...
- Thread starter Ucof
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- 31 Dec 2003
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To be honest, that sounds like a very bad outsourcing setup.
The service delivery manager must be ripping his hair out... the service desk should resolve a very high percentage of most issues over the phone without having to pass them on (first time fix).
The service delivery manager must be ripping his hair out... the service desk should resolve a very high percentage of most issues over the phone without having to pass them on (first time fix).
Associate
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- 5 Feb 2009
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I hear great things about BOMGAR. Obviously this would require some monetary investment though. It works on an invite basis - support send problem user a link, user clicks link, installs some small piece of software, support connect up, solve problem, support disconnects, software uninstalls.
sadly never gonna happen in a corporate environment imho, users won't be able ot install anything themselves.
Associate
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Seriously - it is so intuitive you could give it to a Monkey. You CANNOT go wrong. There are no options. You just click once and that's it! And I have seen it used in a corporate environment actually. It most definitely works
Seriously - it is so intuitive you could give it to a Monkey. You CANNOT go wrong. There are no options. You just click once and that's it! And I have seen it used in a corporate environment actually. It most definitely works
true, as long as IT are on board you could set it up to work with non admin accs easily enough, but if this guy doesn't even have the rights to browse a c drive and he's support can't see it working there
still say windows own remote assist would be easiest and cheapest (i.e. free), easy to setup so support can initiate it all so a monkey or any other jungle mammal could use it
I'm sure the guys in charge would rather this than sms remote as it requires the user to agree (or can you get round this?) where as with sms you can easily remote on without the user knowing
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