Returning a graphics card

[Nexus]

Again, they state this on their return page:

"if the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the Supplier shall nonetheless be responsible for the return cost of the goods."

So I was incorporating their policy and the DSR into one statement.

I think 'return cost' is implying the cost to them to restock the item in their store and handle it. Not that they should be paying the return shipping cost back to the buyer.

Very few online stores have a policy of refunding the buyer postage just because they don't like something or wish to return it under the Distance Selling Regs for whatever reason.

The exception to this is when an item is faulty or completely different to advertised. In that case, its pretty much expected that the retailer should refund all shipping costs for having wasted your time.

Again, its all about how you handle it though. Getting on your high horse quoting the law and demanding money back does nothing but annoy the retailer.

 

[Broken Hope]

Threads like this is why I almost always order from OcUK or Amazon, both have really good customer service without any hassle. The last time I DSRed something at OcUK I just made a quick post in the customer service forum and got an RMA number promptly.

 

[The Halk]

Very few online stores have a policy of refunding the buyer postage just because they don't like something or wish to return it under the Distance Selling Regs for whatever reason.

Any online stores will unless they specifically exclude it - which almost all will do.

If that's the only mention of it then they're liable - however it might be very difficult to get them to accept it.

 

[pete248]

I think 'return cost' is implying the cost to them to restock the item in their store and handle it. Not that they should be paying the return shipping cost back to the buyer.

Very few online stores have a policy of refunding the buyer postage just because they don't like something or wish to return it under the Distance Selling Regs for whatever reason.

The exception to this is when an item is faulty or completely different to advertised. In that case, its pretty much expected that the retailer should refund all shipping costs for having wasted your time.

Again, its all about how you handle it though. Getting on your high horse quoting the law and demanding money back does nothing but annoy the retailer.

Ok, well ignoring the fact I may have to pay shipping (which I am happy to do anyway) let's pretend there was nothing wrong with the card. I just don't want it anymore. I should still be able to return the card under DSR regulations. How is quoting the regulations getting on a high horse?

Edit: This sounded more harsh than I intended, thanks for clarifying what they might mean I don't think i'm getting on a high horse though!

 

[Martini1991]

V1 and V2 GTX460's, what?
Unless you're on about the 1GB's and the 768mb's?
Didn't ever know they'd been branded V1/V2, they launched the same time (As in V2 didn't replace V1)

And you're perfectly obliged to return your fully working and tested card under DSR within 30 (Not sure if it's working or not, not that it matters, no excuse to take that long) days after notifying them after 7 working days the day after receiving.

Only company I've ever had refund me before they're received the product was Amazon.

 

[pete248]

V1 and V2 GTX460's, what?
Unless you're on about the 1GB's and the 768mb's?
Didn't ever know they'd been branded V1/V2, they launched the same time (As in V2 didn't replace V1)

http://www.nvidia.co.uk/object/product-geforce-gtx-460-uk.html#buynow

See the specs page, the V2 has a narrower memory bus width but a higher clock to make up for it. Which is canceled out by the fact that the V1 can OC to that clockspeed anyway! Was released in September of 2011 I believe. No markings on the boxes/cards themselves that it's a different version.

 

[Martini1991]

Well that's damn annoying.
Not sure why they won't SLI, massive and ridiculous limitation of SLI if that's the case.

 

[C.R.A.Z.Y]

The exception to this is when an item is faulty or completely different to advertised. In that case, its pretty much expected that the retailer should refund all shipping costs for having wasted your time.

It's not 'pretty much expected' they are legally obligated under consumer law!

If people were a bit more clued up on basic consumer rights then scummy company's wouldn't try their luck so often!
For me any company that tries to avoid their legal obligations get black listed and never used again, it says a lot about the company in my opinion.
They pray on the timid, none-argumentative gentle souls which I find utterly abhorrent

 

[crinkleshoes]

In this case the brand name is GeForce - equivalent to Mondeo, and the Mk1 is equivalent to GTX 460.

No matey...

Nvidia Geforce = Ford
GTX460 = Mondeo
V1/V2 = MK1/MK2

GTX420 = Fiesta
GTX450 = minivan thing
GTX480 = GT

... etc (could maybe have it as Geforce = Ford & Nvidia = their parent company... but that's just splitting hairs )



My interpretation is it's a combination of issues between Nvidia / AIBs / retailers.

Such a discrepancy should be clearly marked as a V1 is very different from a V2 and I didn't even know the V2 existed until reading this - so I could have made the same mistake & consider myself to have a good amount of knowledge about graphics cards.

The retailer has the responsibility to take the brunt of any issue not well communicated by Nvidia / the AIB.

All V2s should have it clearly marked - even some small print that they're incompatible with V1s would be acceptable.

To discover such a difference, as it's clearly not well publicised, would require an unreasonable amount of research/effort - something which consumers should not need to do, especially when a product has an identical name - it's perfectly reasonable to expect it's the same thing.

 

[The Halk]

No matey...

Nvidia Geforce = Ford
GTX460 = Mondeo
V1/V2 = MK1/MK2

GTX420 = Fiesta
GTX450 = minivan thing
GTX480 = GT

No.

Nvidia = Ford - The company
Geforce = Mondeo - The brand
GTX460 = MK1 - The product

 

[Mercenary Keyboard Warrior]

If your going to state DSR then you cannot demand the cost of posting it back to them!!
The ONLY times that sellers are legally obligated to pay this is if the product is DOA or advertised incorrectly!

Wrong

3.55 If you want the consumer to return the goods and to pay for that
return, you must make it clear in the contract and as part of the
required written information – see paragraph 3.10.

 

[Kenai]

No.

Nvidia = Ford - The company
Geforce = Mondeo - The brand
GTX460 = MK1 - The product

A Mondeo is not 'the brand', it is the product.

That's besides the fact trying to compare a range of graphics cards to a car is one of the most stupid and inapplicable metaphors i've ever seen online

 

[pete248]

A Mondeo is not 'the brand', it is the product.

That's besides the fact trying to compare a range of graphics cards to a car is one of the most stupid and inapplicable metaphors i've ever seen online

My actual original analogy was that I shouldn't have to check the engine of the Mondeo (ie the memory bandwidth) to make sure it is the correct product, the title should tell me exactly what the product is. It has now evolved into this

 

[The Halk]

My actual original analogy was that I shouldn't have to check the engine of the Mondeo (ie the memory bandwidth) to make sure it is the correct product, the title should tell me exactly what the product is. It has now evolved into this

Well, you're right and it's rather pointless arguing over what the brand name of Ford cars is (I am however 100% correct).

What matters is getting your money back.. good luck with your next contact with them. As an aside I think you should be aiming to get everything back, including your return postage. If you get the refund without that then consider if it's worthwhile or not to chase for it, but if you don't at least try and get it then you've no chance of getting it.

 

[[TW]Fox]

In this case the brand name is GeForce - equivalent to Mondeo, and the Mk1 is equivalent to GTX 460.

The car analogy is quite ridiculous but if you could pop to the Ford website and show me where it tells you whether the current Mondeo is a Mk1, Mk2, Mk3 or a Mk4 I'd be much obliged

Hint: They don't.

 

[pete248]

Well, you're right and it's rather pointless arguing over what the brand name of Ford cars is (I am however 100% correct).

What matters is getting your money back.. good luck with your next contact with them. As an aside I think you should be aiming to get everything back, including your return postage. If you get the refund without that then consider if it's worthwhile or not to chase for it, but if you don't at least try and get it then you've no chance of getting it.

I am currently waiting on them to reply to an email asking under what part of the Act they are rejecting my right to return the product. They don't know I have contacted the Trading Standards Institute, and that the advisor said I should be able to return the item under the DSR, and that they will write a letter to the company if the company still haven't allowed me to send it back within 30 days. A couple of questions; is there a time limit whereby you can ask for a chargeback by your bank? And what happens to the product if I end up having to chargeback?

Should I wait for my reply to my original email? Or should I send another saying I have contacted the Trading Standards Institute and they have advised me that I should be able to return the product (as well as awaiting their reply to my original question)?

 

[Kenai]

(I am however 100% correct)

Just like you were about the unfit for purpose business

 

[The Halk]

The car analogy is quite ridiculous but if you could pop to the Ford website and show me where it tells you whether the current Mondeo is a Mk1, Mk2, Mk3 or a Mk4 I'd be much obliged

Hint: They don't.

And they're not selling cars, they're marketing them.

Before you bought the car you'd see what the correct model number and year was. I went to the first car retailer I could think of - Arnold Clark. Lo and behold they're very specific about the year and model number.

What this all comes back to is that nVidia have two GTX 460s out there, which are incompatible with each other. They're two distinct cards and should not be called the same model number. Any retailer who sells those cards needs to be specific about the card as it's completely unreasonable to expect a consumer to pro-actively find out that there's a problem with nVidia using the same model number for two different cards.

As I said way way back in the thread we'd need to go to a judge to actually prove that, so until that happens (and I don't think it will happen) you'll just have to agree with my opinion or not, but we can't prove it either way.

 

[The Halk]

Just like you were about the unfit for purpose business

Right.

 

[Martini1991]

Well there's 4 variants of the GTX460.
The 1GB V1, the 1GB V2 (Which I had no knowledge whatsoever about) the 768MB variant and then the cut down SE.
Wouldn't quite say the V1 and V2 are distinctively different. It also shows a massive disadvantage with SLI, I wouldn't say that they're unfit for purpose, as I'm sure there's 2GB variants of the GTX460 (From AIB's) which in SLI again are incompatible with the 1GB/768.