Is there a time limit on requesting chargebacks from a bank? What happens to the item if I request one? All trading standards can do is send a letter after 30 days of me cancelling the contract (is that today or the 14th? I only mentioned the DSR today, the 14th was a standard "I want to return this item" email). So if chargebacks are time limited I may have to request one before trading standards can write their letter. The next step is a small claims court, which I would not proceed with!
Edit: technically it's not trading standards, it's the trading standards institute, which seem to be the letter sending arm of trading standards
Edit: technically it's not trading standards, it's the trading standards institute, which seem to be the letter sending arm of trading standards

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