No reply as of yet, will continue sending this email once a day about what parts of the DSR they are refusing my return by.
Whats the point?
They may well just block you.
They have made it quite clear they aren't interested in giving you a refund now so spatting over e-mails isn't going to change that.
Personally if it was me, I'd just send the item back to them at their address using a tracked service, possibly advising them you are doing this. If they don't issue you with a refund, get your bank involved to issue a chargeback. Ultimately a chargeback is going to be your only option if they don't do a refund and they will require you to send the item back to the retailer anyway.
I'd speak to your bank first and see what they say.
I don't know why your always like this in any thread about DSR
Because these forums are full of absolute rubbish posted by pre-teen keyboard warriors who have no idea.
I do know what i'm on about, much like in the recent thread about the employment tribunal and unfair dismissal. I correctly stated in several posts that he didnt have a case and was completely wrong but I was abused, flamed and shot down for it.....roll on a few months, chap goes to tribunal which is thrown out because he didnt have a case.
A few less keyboard teens and a bit more real world experience would go a long way in threads like this.
He used the GFX card, therefore DSR doesnt apply. Its not faulty so nor do SOGA. His only real hope is a chargeback but contrary to the OCUK massive opinion its not an automatic right to money back, they do actually speak to the retailer first.
You mean like this person's real world experience? http://forums.overclockers.co.uk/showpost.php?p=22182697&postcount=149
You mean like this person's real world experience? http://forums.overclockers.co.uk/showpost.php?p=22182697&postcount=149
The whole point of the DSR is to make sure the customer is not disadvantaged by not being able to see the product (as they would in a shop) before they purchase. But in this type of case that means they'd be able to see the retail box, with all the pictures requirements and specifications written on the outside - not actually open it!
He used the GFX card, therefore DSR doesnt apply. Its not faulty so nor do SOGA. His only real hope is a chargeback but contrary to the OCUK massive opinion its not an automatic right to money back, they do actually speak to the retailer first.
TRNC is correct, The DSR lets the customer examine the item as they would in a shop, I'm pretty certain that no shop in the land would let the customer take a graphics card out of the box and anti-static wrapping, look at it then put it into their computer and test it to see if they like it.
TRNC is correct, The DSR lets the customer examine the item as they would in a shop, I'm pretty certain that no shop in the land would let the customer take a graphics card out of the box and anti-static wrapping, look at it then put it into their computer and test it to see if they like it.
Here is a very good quote on somebody trying to return a CPU under DSR after using it:
No because every bike shop in the land lets you try a bike in store. There isnt a single computer/component retailer who does so not really a comparable.
Can I insist that consumers who cancel an order within the cancellation period return the goods as new or in their original packaging?
No. Consumers are under a duty to take reasonable care of the goods while in their possession as discussed in paragraph 3.44. The DSRs allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances you cannot insist that consumers return the goods as new or in their original packaging.
You may ask consumers to return goods with the original packaging, but you cannot insist on this. In the case of goods such as earrings that have hygiene seals, you may require consumers to exercise reasonable care by not removing the seals when examining them.
No because every bike shop in the land lets you try a bike in store. There isnt a single computer/component retailer who does so not really a comparable.
TRNC is correct, The DSR lets the customer examine the item as they would in a shop, I'm pretty certain that no shop in the land would let the customer take a graphics card out of the box and anti-static wrapping, look at it then put it into their computer and test it to see if they like it.
Here is a very good quote on somebody trying to return a CPU under DSR after using it:
Your responsibilities for the goods:
- something personalised or made to order. For example, a gift with someone’s name on it. When you buy a car, if you choose options from a menu, such as an MP3 player or cruise control, these are not classed as personalisation. Personalised elements might mean a bespoke paint colour or alloy wheels designed especially for you
- something perishable. For example, food or flowers
- newspapers or magazines
- a CD, DVD or computer software where the security seal has been broken
- something bought by bidding through an online auction
- something that’s price is dependent on changes in the financial market. For example, central heating oil
- a new service that starts immediately. For example, paying for access to a website
- accommodation, transport, catering and leisure services to be delivered on a specific date. For example, train tickets, hotel and restaurant bookings, taxis, theatre tickets
- gaming, betting or lottery services
- timeshare agreements
- something where the supplier has informed you before finalising the contract in writing or email that you will not be allowed to cancel once the service has begun.
Testing goods is perfectly viable before return - there is no restriction imposed upon that.Do you have to use the original packaging?
You don't have to return goods as new or in their original packaging. But if you still have the packaging, it can be helpful to include it. Make sure your package things properly. If you cause damage to the goods, you will have broken your legal duty to take care of the goods. You may have to pay compensation to the trader.
If your contract says you must use the original packaging, it could be considered as an unfair contract term.
You say that it lets the customer examine the item as if it's in a shop. The graphics card box had NO tech specs on it whatsoever. So if I had picked this up in a shop I still would have had to put it in my computer to see it was a different version of graphics card.
Where does it state that in the legislation?
If you had picked up a box without tech specs on it in a shop would you:
A: Ask an assistant what the specs were
B: Take it home and put it in your machine to see what it was
If you had picked up a box without tech specs on it in a shop would you:
A: Ask an assistant what the specs were
B: Take it home and put it in your machine to see what it was
Bearing in mind you had the specs in front of you on the product page its quite comparable to a stack of boxes in a shop with a poster next to them listing all the specs (like you get in Currys/Comet).