Returns policy on shoes?

ScoobyDoo69 · 3 Dec 2007 at 21:20

Hey all,

I bought some shoes on Saturday, and when buying them, the guy said if you're not happy with them, just come back and we'll give you a full refund, so long as the shoe isn't worn. So I've worn them for a bit today in the office (took my other pair with me too) and found them to be destroying my feet, so I'd like to return them. Would I be right in saying I can return them without problems?

Regards,

ScoobyDoo69

DevilsAdvocate · 3 Dec 2007 at 21:21

ste_bla · 3 Dec 2007 at 21:23

Its upto the shop

Glaucus · 3 Dec 2007 at 21:28

technically not, but it's up to the shop. If you've worn them,. you've lost any legal rights.

rossyl · 3 Dec 2007 at 21:41

depends how obvious it is you've worn them.

Dark88 · 3 Dec 2007 at 22:07

even if you haven't worn them they still don't legally have to get you a refund do they? unless they are broken etc..

stoofa · 4 Dec 2007 at 02:18

If you'd bought them online then this of course is where the distance selling act would come into play.
However as you bought them from a High Street store and had every opportunity to try them on first and to inspect them then it's totally up to the store now if they are going to accept them back for a refund or not.
Expect an offer of store credit.

Gackt · 4 Dec 2007 at 02:43

AFAIK you can't wear them outside - that's considered 'worn' - so that'd include your work. However, it's at the shop's discretion as to whether they offer you a refund. Just neglect to mention that you wore them at work and just say you tried them on at home and they weren't suitable.

meghatronic · 4 Dec 2007 at 08:39

If they look worn, then no chance, if they don't say "I haven't warn them, they don't match my eyes".

TripleT · 4 Dec 2007 at 09:27

Don't mention you've worn them (unless they're obviously been worn) and just say you've bought a different pair.

[TW]Fox · 4 Dec 2007 at 09:30

ScoobyDoo69 said:
the guy said if you're not happy with them, just come back and we'll give you a full refund, so long as the shoe isn't worn.

So I've worn them for a bit

Would I be right in saying I can return them without problems?

Think about it for a second.. the only way you could return them is technically by defrauding the shop and implying you've never worn them..

ScoobyDoo69 · 4 Dec 2007 at 17:50

[TW]Fox;10617485 said:
Think about it for a second.. the only way you could return them is technically by defrauding the shop and implying you've never worn them..

He said worn as in, damaged or the leather creased in anyway. If that helps.

darko · 4 Dec 2007 at 19:20

They will laugh at you. The only way a shop will return them is if they can then sell them on. If you have worn them then the shop would have to throw them in the bin so i very much doubt that they will give you a refund.

New shoes always hurt mate. They just need to be worn in.

Scam · 4 Dec 2007 at 19:25

Tell them you never wore them outside of the house and you should have no problems. I got convinced to buy a pair of shoes by someone i was with, wore them out to the pub once and decided [a] they were horribly uncomfortable and didnt look great with most of my jeans/trousers. I took them back and got a refund with no problems.

JodieO · 4 Dec 2007 at 19:27

Did they fit the shoes for you? If so then you could take them back on the grounds they fit them wrongly.

JonC · 4 Dec 2007 at 19:41

I'd like to add that if they are only "destroying" your feet, that may get better over time. Most new shoes will take a bit of wearing in.