RMA Advice (Not OCUK)

I've gone through the problem resolutiuon process with Paypal. I included an edited down version of my original post and upladed my image of the socket.

Your message has been sent to the seller​

Case ID:
You'll need to give the seller some time to respond to your message. We suggest that you work with the seller to amicably resolve the issue before 4 September 2023 at 11:34:06 BST.

Fingers crossed this sorted out. Thanks for the help.
 
Definitely straight to Paypal. 12 weeks yikes.

It's definitely a grey area. Those pins seem so much more fragile now. Just the slightest knock of that protective shield can damage it. Not sure how you would prove one way or another. A small claims court would make a reasonable judgement if it came to that. Which is to say what is most likely.
 
Update for anyone interested.

It's taken a while but today I got a refund offer from the eTailer via the Paypal resolution centre.
They want me to return the items and provide tracking information though.. which of course is impossible. I've just included some screenshots and numbers from when the pickup was organised.
Hopefully that's all right and it'll get processed soon.
 
pandem0nium said:
Update for anyone interested.

It's taken a while but today I got a refund offer from the eTailer via the Paypal resolution centre.
They want me to return the items and provide tracking information though.. which of course is impossible. I've just included some screenshots and numbers from when the pickup was organised.
Hopefully that's all right and it'll get processed soon.
Click to expand...
Great result

What's your plans ?
 
mickyflinn said:
Great result

What's your plans ?
Click to expand...
Yeah cheers, I'm glad there's light at the end of the tunnel.

Not sure yet, I'm mulling over a well priced Asrock Matx B650 to then pair with a 7600 / 7700 / X3D and 6000 ram.

Or sensible options:

Put a 5800X3D in the existing PC.

Upgrade in the next CPU cycle.

I'm not in any hurry, I'm playing some older games at the moment anyway, where it doesn't really matter.
 
pandem0nium said:
Yeah cheers, I'm glad there's light at the end of the tunnel.

Not sure yet, I'm mulling over a well priced Asrock Matx B650 to then pair with a 7600 / 7700 / X3D and 6000 ram.

Or sensible options:

Put a 5800X3D in the existing PC.

Upgrade in the next CPU cycle.

I'm not in any hurry, I'm playing some older games at the moment anyway, where it doesn't really matter.
Click to expand...
The 5800x3d performs simmlar to the 7600x in games , think your best to keep saving until your pc struggles.
 
What do you all think about this?

"
Good morning _,

I have been informed by our PayPal team of the dispute that has been opened up against the returned goods. They have advised that as we have received the goods repaired that the best way forward is to issue a refund in this instance.

If you can please close the dispute so that we can issue the refund sooner, that would be great. Please let me know when you have closed this off and I will get the refund issued for you.

Best regards,
"

Closing the case doesn't sound in my best interests and I guess that I'd forfeit the buyer protection.
But it'd be nice to see the end of this.

Paypal status is:

We've contacted the seller
Seller is expected to respond before 18 September 2023
 
asus and the bolton crowd......that was always a big ole double risk.

contact paypal again and advise them that the seller has asked you to close the dispute and see what they make of that.
 
Tetras said:
Why can't they just offer/action a refund through the case? Sounds very iffy to me.
Click to expand...
aye, sounds like a ploy to get the customer to close the case, then they'll find some new issue or other which causes them to put the refund on hold while they 'investigate' meanwhile the customer is screwed because they've closed the dispute so paypal won't be interested anymore
 
mickyflinn said:
That's what you want a refund.

Correct ?
Click to expand...

That's right, yeah. And sooner would be better than later. It just seems off / suspect to me.

Thekwango said:
asus and the bolton crowd......that was always a big ole double risk.

contact paypal again and advise them that the seller has asked you to close the dispute and see what they make of that.
Click to expand...

That's a good shout. I'll see if I can add it to the case.

And yeah, I've learned my lesson for sure.

Thekwango said:
aye, sounds like a ploy to get the customer to close the case, then they'll find some new issue or other which causes them to put the refund on hold while they 'investigate' meanwhile the customer is screwed because they've closed the dispute so paypal won't be interested anymore
Click to expand...
That's what I'm worried about. I'd be somewhere without a paddle.
 
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never close the case ... simples .. or they will do you over .. you can add that to your case history
  1. Go to your Resolution Centre.
  2. Click Respond beside your claim.
  3. Click Respond.
  4. Choose I'd like to submit the requested information. or another thing ?
  5. Drag and drop the file, include a short description and click Submit.
 
flea.rider said:
never close the case ... simples .. or they will do you over .. you can add that to your case history
  1. Go to your Resolution Centre.
  2. Click Respond beside your claim.
  3. Click Respond.
  4. Choose I'd like to submit the requested information. or another thing ?
  5. Drag and drop the file, include a short description and click Submit.
Click to expand...
This.

I've seen this a few times where the seller says you need to close the case in order for them to do the refund; which is just false nonsense.

If you do close it you are then left at their mercy (or lack of) so another "issue" might arise where they can no longer process the refund and you're stuffed as you have no recourse left.
 
Most of my orders come from there. The classic "I have had a bad experience, let us generalise it", many individuals can do the same about every shop, overclockers included. Sorry for the bad experience, it happens unfortunately, and Asus do not have seals on their boxes, my new mobo and AIO did not.
 
random_matt said:
Most of my orders come from there. The classic "I have had a bad experience, let us generalise it", many individuals can do the same about every shop, overclockers included. Sorry for the bad experience, it happens unfortunately, and Asus do not have seals on their boxes, my new mobo and AIO did not.
Click to expand...

I've not had a problem either, but at this point (from the amount of bad posts/comments about the subject), I'd never buy a motherboard from them, except maybe if it was a pre-order.
 
I've had another, almost identical message from the eTailer today:

"Mr _,

Good Afternoon

I have been informed by our PayPal team of the dispute that has been opened up against the returned goods. They have advised that as we have received the goods repaired that the best way forward is to issue a refund in this instance.

If you can please close the dispute so that we can issue the refund sooner, that would be great. Please let me know when you have closed this off and I will get the refund issued for you.

Best regards,"

I didn't respond to the last message. I uploaded the previous message as additional information to the Paypal dispute.

I think I'll just repond and say I'm not going to do that.
 
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I've just said

"
Hi,



I don’t think it’s a good idea for me to close the Paypal dispute. I’d be giving up the buyer protection and I’d have no recourse if you didn’t refund the money. I think it’d be more sensible to let it run it’s course .



Cheers
"
 
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