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RMA GPU

BringTheRain

BringTheRain

BringTheRain

Soldato
Joined
3 Jan 2009
Posts
5,593
Location
Bedfordshire
Can companies tell how a GPU died?

My idiotic dad wanted to change his graphics card, and pulled it out while the pc was on. To be fair. It's a dell machine and not many fans and it's quite. I don't think he knew it was on.

Is an RMA possible?

Or will they know straight away what's happened.

Card is 110% dead !
 
As long as there is no physical damage, it will be ok.

However, as it's dell so chances are they'll send an engineer round and all you have to do is pretend you know nothing and the GPU exploded. Then they'll replace it :)
 
Have you checked if everything else still working fine, and have you tried another graphic card it? Cause I wouldn't surprised of other things got damaged in the process with the card being pulled out like that.
 
Ugh I dont know. It's a 6670 I am sure if that. It was about £100 a few months bak.

I am guessing most of it. Tbh I think I will let my dad RMA it. And see what happens lol.

He is fine about it.

Pc works as he put in the new GPU and has been using comp :)
 
BringTheRain said:
I don't know a lot about GPU's but in all fairness the gold big long ciruict board. Didnt look gold, more black, brown at one end. I assume no power runs through that long thing?
Click to expand...

The x16 PCIE connector? (ie the long strip that interfaces with the motherboard).

If so, then yes a fair bit of power runs through that.

Does it look a bit burn/melted? If so he may have trouble getting a replacement via RMA and tbh he isn't entitled to one since it is very much user error, unfortunately.

Also, please bear in mind that if you do send off an item for RMA and they reject it (due to it not being a simple component failure) then they usually charge you a testing fee (in addition to the cost to send the item to them).

The specific RMA procedure is unique to the manufacturer you bought it off, but you can usually RMA it through the retailer you bought it through as well.
 
Yeah i understand it is his fault, have told him this. He was just going to chuck it before taking it out. But then a poster wanted this type of GPU in the MM. Looked about and its still worth a fair bit. But my dad said if i can get a tenner for it. Then he is happy. (postage and a pint)

But now it looks like the card is dead and no chance of RMA. Will see later what he has done :(
 
Your dad did what :eek:
I can almost guarantee that the pcie connector has been scorched and therefore the manufacture will see this as user fault and you will be charged for the testing of the card and p&p
My opinion, just take it as a lesson learned and bin it.
 
Can you post a pic of the card so we can see the brand ourselves/post the brand yourself?

The better brands will usually quote you a fee to fix it or might do it for free if you ask them nicely and tell them your Dad is a noob who thought he was taking his pen drive out :p

I know the Gigabyte fixed someone's motherboard for free even though they said that they spilled water/coffee all over it :)

Some brands are awesome like that :p
 
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