RMA My Seagate

yaboy · 3 Jan 2007 at 16:56

Hi

Around May I bought a 320GB Seagate SATA-II, and recently it's dying.. you'll hear clicks and itll freeze or crash.. you get loads of errors like 'disk read error' 'please insert system disk' whilst trying to boot.

anyway i contaced their rma service and they sent me a email with rma number and stuff

so if i send it, how long does it take to be replaced?

thanks

BlairH · 3 Jan 2007 at 19:13

I'll probably be sending off my 1 week old Seagate too, so I'll be very interested to hear what the ETA is on these.

yaboy · 5 Jan 2007 at 01:07

Anyone? Please? ^.^

james32 · 5 Jan 2007 at 02:57

1 or 2 weeks

yaboy · 5 Jan 2007 at 14:29

Could be worse I suppose. Anyway I should have my 360 to keep me happy.

Thanks

aardvark · 5 Jan 2007 at 14:44

i sent one back last year and it only took a week - really quick.

i have to send another one back now

- i can't remember how to RMA - is it simply a case of using their website?

pcknight · 5 Jan 2007 at 15:39

5 days is the quickest i have had.

yaboy · 5 Jan 2007 at 16:13

aardvark said:
i sent one back last year and it only took a week - really quick.

i have to send another one back now - i can't remember how to RMA - is it simply a case of using their website?

sounds good

what you have to do is go seagate website (which isnt working for me right now) in warrenty support near bottom theres something about verify ** warrenty, something like that you click it and put in your model/serial and it'll show you its in warrenty, if it is

then look for "create rma" icon... and do the rest!

Jaap74 · 5 Jan 2007 at 16:16

I RMA'd one about a year ago and got sent back an empty box !! Are much emailage (is that a word ?) and phone calls it turned out that there had been a spate of thefts in the factory and about a month after I sent it to them I got my new (refurbished) drive back....... nightmare ! :mad:

aardvark · 5 Jan 2007 at 18:06

yaboy said:
sounds good

what you have to do is go seagate website (which isnt working for me right now) in warrenty support near bottom theres something about verify ** warrenty, something like that you click it and put in your model/serial and it'll show you its in warrenty, if it is

then look for "create rma" icon... and do the rest!

cheers - thats easier than last time - i think i had to phone them up last time - was a real hassle talking to the indian call centre until they put me through to a german bloke - 10 seconds later, sorted

yaboy · 5 Jan 2007 at 18:19

Haha, I still need to buy some foam, otherwise they wont accept it.

Pretty lame but yeah

ElectroBlaster · 5 Jan 2007 at 20:06

It took all of 5days for seagate to process and return my drive

eggcup · 5 Jan 2007 at 21:09

My seagate just died too!!!

only had it 6 months and its the one with pink glue underneath, im annoyed to say the least! taken me 5 hours to get it back semi the way i like it with a old hard drive, oh well vista here we come when they send me a new one!

aardvark · 12 Jan 2007 at 12:20

sent mine back on monday and got the replacement today - seagate is fantastic and i have no trouble recommending them to everybody i know.

m3lv1n · 14 Jan 2007 at 00:49

4 - 7 days from posting it.

Their RMA service is first class.

5 year warranty is great

eggcup · 14 Jan 2007 at 23:48

aardvark said:
sent mine back on monday and got the replacement today - seagate is fantastic and i have no trouble recommending them to everybody i know.

same for me, same day sent and received as you, i was well chuffed!