Good Evening All,
A certain Bolton competitor is giving me a serious headache with an RMA.
I purchased a Inno3D GTX480 in June 2010 for £375.99 which came with 2 year warranty. This February the card began to cycle once the nVidia driver is installed and I began the RMA process with the competitor company.
The manufacture is in Hong Kong and the cost of post would be silly amounts and rather it be sent so far away off my own back I thought it would be easier if this competitor honoured the warranty and dealt with issue themselves, which they did unfortunately.
Now the RMA process was started on 10/02/2012 which was 62 days ago today. I emailed them at least once a week for an update on the RMA and all I ever got was "We will contact you once we have an update for you" and within the past couple of weeks is were the trouble started.
I got advice on the situation and I was told that a company is within right to repair or replace in a reasonable time of 28 days after that a refund of some sort. I've mentioned this to them and at the time it had been 56 days and I have neither a confirmed replacement, repair or refund and I would like either of the three options as lets be honest they're 28 days beyond the reasonable turn around.
Present date, I received an email this morning and is as follows:
Soon as I received this email I rang up the RMA department and this is what I was told.
The value given £53.33 is what the competitor believes the GTX480 is currently worth in Market Value using this formula.
Product Value at Time of Purchase divide by Amount of Warranty Product Has then multiply the Amount of Warranty Left.
With this formula I am entitled to £62.66 but wait, they don't include VAT so the grand total is £53.33
Now something is seriously wrong here, if I could replace the GTX480 with £53.33 I would buy two of them and SLI them but that's not the case. The case is that market value of a GTX480 is roughly around £140? So that means I need to fork out another £100 to replace the card now that's warranty and service at its best right?
I smelt a rat somewhere so my friend rang up trading standards whilst I was on the phone to monkeys on my behalf.
The trading standards women said and I quote;
The phone's close at 6PM so I couldn't get back to them in time as I busy today but I did send them another email with these facts and I await a reply.
Where am I to stand with this? Frankly I feel out of my depth as I've never had to deal with this situation before but I am in no mood for being fobbed off and if this company is breaking the law or particular legislation how can I go about solving this? All I want is another GTX480 or the equivalent next generation card, nothing more. I don't want thousands out of them just a simple resolution.
Thank you for reading this and I appreciate every comment and help towards solving this petty situation.
Sincerely,
Psyoletic
A certain Bolton competitor is giving me a serious headache with an RMA.
I purchased a Inno3D GTX480 in June 2010 for £375.99 which came with 2 year warranty. This February the card began to cycle once the nVidia driver is installed and I began the RMA process with the competitor company.
The manufacture is in Hong Kong and the cost of post would be silly amounts and rather it be sent so far away off my own back I thought it would be easier if this competitor honoured the warranty and dealt with issue themselves, which they did unfortunately.
Now the RMA process was started on 10/02/2012 which was 62 days ago today. I emailed them at least once a week for an update on the RMA and all I ever got was "We will contact you once we have an update for you" and within the past couple of weeks is were the trouble started.
I got advice on the situation and I was told that a company is within right to repair or replace in a reasonable time of 28 days after that a refund of some sort. I've mentioned this to them and at the time it had been 56 days and I have neither a confirmed replacement, repair or refund and I would like either of the three options as lets be honest they're 28 days beyond the reasonable turn around.
Present date, I received an email this morning and is as follows:
HI
Further to your mail, we have been unable to get a repair / replacement within this time. The card is currently with our suppliers and I do not yet have a an exact date that this will be resolved. As such we can offer a refund taking into account usage and depreciation, the refund works out at £53.33
Please reply directly to this mail.
Regards
############
##################
Soon as I received this email I rang up the RMA department and this is what I was told.
The value given £53.33 is what the competitor believes the GTX480 is currently worth in Market Value using this formula.
Product Value at Time of Purchase divide by Amount of Warranty Product Has then multiply the Amount of Warranty Left.
With this formula I am entitled to £62.66 but wait, they don't include VAT so the grand total is £53.33
Now something is seriously wrong here, if I could replace the GTX480 with £53.33 I would buy two of them and SLI them but that's not the case. The case is that market value of a GTX480 is roughly around £140? So that means I need to fork out another £100 to replace the card now that's warranty and service at its best right?
I smelt a rat somewhere so my friend rang up trading standards whilst I was on the phone to monkeys on my behalf.
The trading standards women said and I quote;
"The partial refund can not be calculated on the manufacture warranty period and must be calculated on the deemed reasonable time period in England which is 6 years use, age and condition much be taken into account when calculating a refund."
The phone's close at 6PM so I couldn't get back to them in time as I busy today but I did send them another email with these facts and I await a reply.
Where am I to stand with this? Frankly I feel out of my depth as I've never had to deal with this situation before but I am in no mood for being fobbed off and if this company is breaking the law or particular legislation how can I go about solving this? All I want is another GTX480 or the equivalent next generation card, nothing more. I don't want thousands out of them just a simple resolution.
Thank you for reading this and I appreciate every comment and help towards solving this petty situation.
Sincerely,
Psyoletic