RMA rules?

jonno236 · 17 Apr 2012 at 20:48

Hi, i've recently purchased 2 msi 6970 twin frozr III's from overclockers.uk.

One of the cards is great!!.. the other one however refuses to overclock at all and doesn't run as well or as cool as the "great" card even at stock speeds.

Is this grounds to RMA?? as one card is clearly better than the other.

Thanks in advance, Jonno.

rounddodger · 17 Apr 2012 at 20:49

If it's within the 7 days of purchase, DSR the mofo!

Rusty0611 · 17 Apr 2012 at 20:53

Overclocking performance won't be accepted for an RMA. But if it's 7 days return it

jonno236 · 17 Apr 2012 at 20:57

yeah they were purchased saturday. the only reason I mention the overclocking issues is the fact the card is advertised as having "great overclocking potential".

Cleeecooo · 17 Apr 2012 at 20:59

jonno236 said:
yeah they were purchased saturday. the only reason I mention the overclocking issues is the fact the card is advertised as having "great overclocking potential".

They never defined "great"

And they only said "potential"

[timko] · 17 Apr 2012 at 21:00

jonno236 said:
the other one however refuses to overclock at all and doesn't run as well or as cool as the "great" card even at stock speeds.

Is this grounds to RMA?? as one card is clearly better than the other.

If you are really that dissatisfied with it then your only choice is to do what rounddodger suggested and take advantage of the Distance Selling Regulations and return it for a refund. However, be aware that since there is not a fault on the product you purchased, you (the buyer) have to pay for the cost of return.

jonno236 · 17 Apr 2012 at 21:01

Cleeecooo said:
They never defined "great"

And they only said "potential"

That's very true... just disappointing knowing the one card has far greater potential than the other!

jonno236 · 17 Apr 2012 at 21:02

[timko];21706237 said:
If you are really that dissatisfied with it then your only choice is to do what rounddodger suggested and take advantage of the Distance Selling Regulations and return it for a refund. However, be aware that since there is not a fault on the product you purchased, you (the buyer) have to pay for the cost of return.

That's also a very good point. maybe i'll just buy another and Ebay the not so good one!

Thanks for the input guys.

[timko] · 17 Apr 2012 at 21:06

jonno236 said:
That's also a very good point. maybe i'll just buy another and Ebay the not so good one!

Thanks for the input guys.

Do no stick it on an auction site, the amount you will pay in selling fees + paypal fees will be much higher than the cost of return to OCuk for a refund (minus the cost of you returning and the cost of them sending it to you in the first place).

jonno236 · 17 Apr 2012 at 21:10

I didn't actually consider just sending it back for a refund.. thanks for the advice!

chipachap · 17 Apr 2012 at 21:10

[timko];21706281 said:
Do no stick it on an auction site, the amount you will pay in selling fees + paypal fees will be much higher than the cost of return to OCuk for a refund (minus the cost of you returning and the cost of them sending it to you in the first place).

+1. Just spend the 10er to send it back, listing it will cost about 3 quid, you could be waiting ages, lose money on it and then have to pay a postage fee just to send it to someone whereas you could just pay post and not lose anything to send it back.

bhavv · 17 Apr 2012 at 21:25

Its more annoying when it happens a year or two down the line:

My first GTX 560 ti will work at 5000 Mhz ram (2500 in afterburner). The second one went up to 2400 but with minor problems. So I set them to 2400 / 4800 Mhz.

Now the second card gets memory artifacts like mad at 2200 / 4400, and occasionally even at stock speed. Hopefully it gets bad enough to RMA it, I should just OC and stress it loads till it ruins or something.

chipachap · 17 Apr 2012 at 21:27

If you're sending it back to OcUK you might aswell forget about it after a post like that!

bhavv · 17 Apr 2012 at 21:42

chipachap said:
If you're sending it back to OcUK you might aswell forget about it after a post like that!

Its from elsewhere and its an MSI card - overclocking within afterburner is gauranteed not to cause the card to fail during the warranty period.

Unless you were referring to the OP, one of my cards started artifacting from a within guarantee limits overclock, and is artifacting at stock ram speed too, but not enough to detect in stress tests.

Hagar · 17 Apr 2012 at 21:56

DSR refunds still take 14-28 days from receipt at the store and checking for faults if opened.

Cleeecooo · 17 Apr 2012 at 21:58

nkata said:
DSR refunds still take 14-28 days from receipt at the store and checking for faults if opened.

In my personal experience, fault checking is usually done the day it's received or the day after and the refund takes 5 working days

Gibbo · 17 Apr 2012 at 21:59

Hi there

If it runs at stock fine and is stable then no you can't RMA it.

However if your within the 7 day distance selling regulations then you can send it back under DSR for a refund. Then just purchase another, of course using this method you have to pay the return shipping and then re-order another new card.

Surveyor · 17 Apr 2012 at 22:25

bhavv said:
Its from elsewhere and its an MSI card - overclocking within afterburner is gauranteed not to cause the card to fail during the warranty period.

Unless you were referring to the OP, one of my cards started artifacting from a within guarantee limits overclock, and is artifacting at stock ram speed too, but not enough to detect in stress tests.

MSI would seem to offer no guarantees:

MSI Afterburner is supplied "as-is". MSI Co., LTD assumes no liability for damages, direct or consequential, which may result from the use of MSI Afterburner.

bhavv · 17 Apr 2012 at 22:48

Surveyor said:
MSI would seem to offer no guarantees:

Thats for MSI afterburner being used with non MSI cards.

MSI cards which come bundled with the software are still covered by warranty if overclocked within MSI afterburner, similarly to Asus voltage tweak cards.

Surveyor · 17 Apr 2012 at 22:58

bhavv said:
Thats for MSI afterburner being used with non MSI cards.

MSI cards which come bundled with the software are still covered by warranty if overclocked within MSI afterburner, similarly to Asus voltage tweak cards.

So you don't have to agree to that part of the licence agreement if you install MSI Afterburner and use it with MSI graphics cards?