RMA

Danny091

Danny091

Danny091

Associate
Joined
1 Dec 2010
Posts
1,657
Location
North Wales
Hey, just recived an RMA number for my graphics card. Just hoping someone that has sent something back before can help me out.

I have to put it in the box, guessing im going to have to wrap that box to look plain?
I have to pay the postage? graphics cards arnt the smallist of things.

Thanks for the help never had to send anything back before.
 
stulid said:
if the RMA is with ocuk? then they send you a email with all this info.
Click to expand...

Yeh i got an email but it didnt really say much it was just

" Can you please send back the graphics card in the graphics card box to us, placing this RMA number on the outside so we can get this replaced for you : -snip- "
 
well, last time I did a RMA, i got a huge email stating.

plain brown box.

RMA number on 2/3 sides of the box.

send it by recorded delivery.
 
This is some of the email i got.



PLEASE CHECK THAT THE ABOVE ADDRESS IS CORRECT AS ONLY ONE ATTEMPT AT DELIVERING YOUR RETURNED OR REPLACEMENTS PRODUCTS WILL BE MADE, REDELIVERY WILL BE CHARGED AT OUR STANDARD RATES

==================================================

PLEASE NOTE THERE IS A £10 + SHIPPING + VAT CHARGE FOR ANY ITEMS TESTED 'NO FAULT FOUND'. THIS CHARGE ONLY APPLIES TO ITEMS RETURNED FOR TESTING.

A summary of our terms and conditions can be found below.

1. PLEASE NOTE THAT ALL RETURNED PRODUCTS WILL BE INSPECTED FOR DAMAGE CAUSED BY POOR HANDLING OR MISUSE. FURTHERMORE, ALL LGA (LINE GRID ARRAY) AND AMD SOCKET MOTHERBOARDS WILL BE CHECKED FOR BENT OR DAMAGED PINS, MISSING SOCKET PROTECTORS, THERMAL PASTE OR ANY OTHER CONTAMINATION INSIDE THE CPU SOCKET. ANY PRODUCTS FOUND TO HAVE ANY EVIDENCE OF MISUSE, DAMAGE OR POOR HANDLING WILL BE DEEMED WARRANTY VOID, WILL BE RETURNED AND BE SUBJECT TO A £10 + RETURN SHIPPING + VAT CHARGE.

PLEASE CHECK THE FOLLOWING LINK FOR EXAMPLES OF DAMAGE THAT WILL NOT BE ACCEPTED UNDER WARRANTY http://www.intel.com/support/motherboards/desktop/sb/CS-030063.htm

2. Testing - All returned items are tested by trained Overclockers UK Technicians. Any item found to be not faulty will be subject to a £10 + return shipping + VAT charge. This does not affect your statutory rights.

3. Modified Goods. Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and subject to a £10 + return shipping + VAT charge.

4. Returned items must be packaged properly and shipped in a PLAIN OUTER BOX. ALL RETURNED PACKAGES MUST HAVE THE RMA NUMBER CLEARLY VISIBLE ON TWO SIDES OF THE OUTER PACKAGING. Any items that are poorly packed or received without RMA numbers will be REJECTED and subject to a £10 + return shipping + VAT charge.

5. Completeness of Returned Item(s) EXCLUDING Motherboards where accessory is not critical to operation. Please include all internal packaging and accessories (cables, manuals, drivers, power adapters, USB dongles and protective bags).

- FOR FAULTY MOTHERBOARDS SPECIFICALLY, THAT HAVE BEEN ORDERED GREATER THAN 28 DAYS AGO please DO NOT send anything back other than the Motherboard as we will only return a reconditioned motherboard to you.

- FOR FAULTY MEMORY THAT IS BEING RETURNED THE HOLE MEMORY KIT NEEDS TO BE RETURNED NOT THE JUST THE FAULTY MODULE.

- FOR FAULTY POWERSUPPLY RETURNS, ALL CABLES MUST BE RETURNED WITH THE UNIT SO THAT IT CAN BE FULLY TESTED.

6. Monitors that are being returned must be returned to us in the protective bag that the monitor is sent out in. If you do not have a bag to return the monitor to us please request one for your return. Monitors that are returned without this will be REJECTED and subject to a £10 + return shipping + VAT charge.

7. Customers that are returning items from outside the EC MUST fill in the customs declaration forms correctly and state that they are returning FAULTY GOODS, in the case of unwanted items please state that the items are being RETURNED. Failure to do this will result in the customs fees not being paid and the items or the fees being returned to the customer.

8. Compatibility – Applications. Drivers and games are often released to market with bugs that can affect hardware performance. Overclockers UK cannot guarantee that every hardware product is 100% compatible with every software and hardware product available.

9. Please note that letters included with RMA cannot always be acted upon. If you require your address to be changed please contact us via our WEB NOTE SERVICE or our SUPPORT TELEPHONE LINE.

Our full terms and conditions can be found at
http://www.overclockers.co.uk/support.php


In response to your RMA request, we have reserved a returns code RMA***** for you to return your item(s).

**THE RMA NUMBER SHOULD BE CLEARLY VISIBLE ON TWO SIDES OF THE OUTER PACKAGING**

This RMA number is valid from 03/08/2010 for 28 days, unless stated otherwise. If you are unable to return your products in this time please request a new RMA is issued when you are ready to return them




Below is a shipping label which you may wish to use on your parcel.


--------------------------------------------------------------------------------

RMA187007
Overclockers UK
4 Axis, Millenium Way
High Carr Business Park
Newcastle-under-lyme
ST5 7UF


If you placed your order online, you can track the progress of your RMA by logging into your account on our website. Just Select RMA History from the left hand column.

Please be aware that returns are booked in as they are processed, as such your RMA may say not yet received for up to a day after it has been signed for on our premises so please do not be concerned if your RMA status has not been updated straight away.

Regards,

Overclockers UK - Support
WebNotes:- https://www.overclockers.co.uk/webnote.php
Telephone:- 0871 200 5053

PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL
 
I am in the process of RMA'ing my Motherboard as i was sent the wrong one.

I was told to send it via standard parcels though, maybe that's because my £150 board costs less than your card?

I was told pretty much what Stulid mentioned only i was told to send standard parcels, and would be reimbursed.

Cost me £6.66 to send it back with an extra quid for insurance.

£6.66 though:rolleyes:
 
Boldyin said:
I am in the process of RMA'ing my Motherboard as i was sent the wrong one.

I was told to send it via standard parcels though, maybe that's because my £150 board costs less than your card?

I was told pretty much what Stulid mentioned only i was told to send standard parcels, and would be reimbursed.

Cost me £6.66 to send it back with an extra quid for insurance.

£6.66 though:rolleyes:
Click to expand...

Hmm thanks for the info :) Yeh the postage is the main thing tbh, as im about an Hour away from OC i might decide to just drop it off if i can. Be a nice ride out and get something done.

The card is actualy part of a system i bought from OC but its the only faulty part so they only want that back.
But after just looking in the box i see they havent give me the anti static bag :| (as the pc come preassembled) so i might have to see if i can find one.
 
did u buy a whole prebuilt? or just bits n bobs?

if its the whole prebuilt system they should arrange pickup etc and pay

when i bought mine from ocuk 2-3 years ago i had to send mine back 2-3 times they arranged pickup etc
 
Braka said:
did u buy a whole prebuilt? or just bits n bobs?

if its the whole prebuilt system they should arrange pickup etc and pay

when i bought mine from ocuk 2-3 years ago i had to send mine back 2-3 times they arranged pickup etc
Click to expand...

http://www.overclockers.co.uk/showproduct.php?prodid=FS-159-OE

thats what i bought, they told me to find the fault and sent the part back. good job i actualy know a little bit about computers i suppose or i would be not in a good position.
 
they should be arrangeing a pickup by a van , dono how it works for part but they took my whole system back just because of bsod (ram) and a hdd not detecting (LOOOL)
 
Hmm i might just ring them in the morning and see what they say. The whole reason i bought the whole sytem was so i didnt have to put up with messing around with parts or i would have just bought it all seperatly myself.
 
Just to update this, I sent it yesterday Recorded delivery. Had an email conferming they recieved it and it is faulty. Now its been sent to MSI to be repaired / replaced?

I was told on the phone as soon as they confermed it was faulty they would sent me a replacement and it would take no longer than a week?

Guessing if i have to wait for it to go back to MSI im going to have to wait a lot longer. Anyone else had this kind of problem?
 
Last edited:
Update: Made a RMA form about it, got an apoligy and a replacement has been sent now.
Just wanted to say although i was disspointed at first. I have faith in OCUK! You do have good customer support. Thank You.
 
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