hey guys just thought id post on here as theirs no where else to do it, about my brothers experience with Trek.
Basically around 9 weeks ago he bought a 2011 1.5 triple from all terrain cycles, and we have been out training and doing runs, nothing flash but a set 15 mile time trial at least twice a week followed up by a couple of 40 mile or so runs.
Anyway approx 3 weeks ago we were on our time trial giving it everything to break the record (currently 42mins) he attacked me on a incline after id been at the front and got away, I chased him down and overtook him on a slight incline, he got out of the pedals and as I went pasty I heard a bang and a scream, turned around and he was down on on the road, bearing in mind from my speedo we were doing 28 mph at this point I stopped threw my bike off the road and legged it back, he was hurt, but not too bad, grazed arm, hip ribs, hand as it got trapped on his bars when he hit the road, and cracked helmet in 2 places.
now im no a pro or even an amateur and neither is he but we've cycled since we were 11 on and off on a range if crap bikes. i bought a be one storm for £550 and he bought the trek for about the same, although not a lot in cycling terms these were the best bikes we'd ever ridden and previously we had never even had an accident between us.
He couldnt understand why his chain had jumped off the crank. we looked at it, couldntt figure it outt as theres no really a reason for it, then after a bit of research and a trip back to ATC where he was told it was simply cos hes a big lad on a bike not suited for doing what we were doing ? he pressed the pedal on the crank side and with little to no pressure could get the crank to touch the front mech.
At this point ATc were not helpful. So I advised him to contact trek directly as these bikes have to be set up professionally and are not sold without being set up.
Anyway long and short trek uk got involved had the bike shipped to them and agreed the bike was not set correctly front mech not set and not tight as well as a few other smaller niggles.
So the outcome, he took delivery of a 1,5 triple 2012 model a week or so ago and is over the moon with the result and with treks customer support.
so all in all got to say i and he are both very happy with trek as thats a fantastic result, although not so much with the retailer who had the bike back twice and advised there was no fault with it.
