is this after new? I guess first service is fine but after that, meh... my triban 3 did over 8k miles and I serviced it once! - properly.
the rest was just consumables, tyres, brakes, cables, chains etc.. !
my headset is loose again on my SS!!! grrrr... - I can't tighten it properly because it obviously compresses the bearings and it refuses to move freely, but I can't keep it like this either.. it seems to become loose after 100 or so miles![]()
Yeah from new (December), mine is a Defy 1 2015 and James' is a Defy 3 2015 but think his is a month or two older. I'm guessing it's just components 'bedding in', certainly things like headset and spokes will always work themselves loose when commuting (lots of stop/starting, braking, different weather and temperature conditions).
Regarding your headset is it just the stem bolt working loose or more serious? Some temporary 'thread lock' style sealant on the thread may be enough to hold it better? (like the blue stuff you see on some PC component threads).
Withington Cycles were still unable to give me an ETA this morning (which I guess is fair enough in some ways, it's a busy time of year given the change in weather) but Edinburgh Cycles have kindly donated a hydraulic cup/funnel reservoir thing so I can do the brakes myself, woo. Picking up the funnel and the bike in a moment and a carbide blade so I can cut the steerer myself. Assuming it doesn't all go horribly wrong I'll be done by the end of the day *jinxes himself horribly*.
Pretty bad of them to not give you an ETA after them having the bike more than 12 hours. They've either started the work (and got an idea) or not (so should know when they have a time slot today)?!?!
I've noticed part of the service you get from a LBS can depend on your relationship with them... Last time I 'popped in' (when my spokes were making noise) they were busy and a guy had gone home ill (normally 3 mechanics), the store manager actually did it for me - he normally wouldn't get involved in repairs but does bike fits/sizing for sales. As it was me (and I ride with them some weekends) and the end of the day (quiet on sales) he made an exception. I've 'popped in' like this 4 times now and they've fitted me in (only called once before). More than happy to pay for their time but they've refused my offers
(so far...) Guess it does mean I buy things in the shop I'd otherwise source online...! 
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I actually introduced myself by reference to my neighbour who I knew spends a ton in there 

