Royal fail. Again

This is the recent killer for me with them

"Royal Mail will be adjusting the inclusive compensation level for consumer Tracked services.

As of October 6th 2025, the compensation amount will be reduced from £150 to £75"
 
It's one of those services that's beyond repair. With good leadership and public ownership it had the potential to offer good service with all its assets and staff. It always needed flushing out of the old management just like all the publically owned services, and a complete redesign. It could have been run at net cost if the unions, legislators and government had any clue. Writing was on the wall pre privatisation.

I worked there pre and post peivatisation, it was fun, but my god such a toxic environment wherever you went. After that I consider myself lucky to have post on occassion.
 
Manbatius said:
This is the recent killer for me with them

"Royal Mail will be adjusting the inclusive compensation level for consumer Tracked services.

As of October 6th 2025, the compensation amount will be reduced from £150 to £75"
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Costs go up, but their commitment to customers and accountability go down.

It will end up like all the services which have been sold off. Expensive but rubbish.
 
Manbatius said:
This is the recent killer for me with them

"Royal Mail will be adjusting the inclusive compensation level for consumer Tracked services.

As of October 6th 2025, the compensation amount will be reduced from £150 to £75"
Click to expand...
I’ll bet stats show that 90% of traffic on that service is worth like £50 or something.

But yeah, sucks for anyone who needs coverage on something more valuable.
 
wesley said:
I'm curious, where exactly the £21m fine goes to?
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It goes into the government treasury, so it becomes part of government funding. It goes into something called the “UK consolidated fund” which is basically where all tax revenue goes and where all government spending comes from.
 
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Arcane said:
I was made redundant from my job a couple of years ago and after not getting anywhere in over 4 months I took on a job with Royal Mail to tide me over for Christmas rather than sitting on my backside and claiming the dole. It was, without doubt, the worst job I've ever had. The amount of mail you have to deliver is ridiculous, the amount of abuse you get is soul destroying and the money is very, very poor, (coming from a fairly well paid desk job in Advertising it was a real baptism of fire). Staff turnover was massive, In the time I was there another 10 people had started and left.

Basic week was supposed to be 30 hours but would usually be 50-60 (during the run up to Christmas). The shift rotated so you would always work at least one day at the weekend, average step count of 48000, pushing a barrow and carrying two postal bags full of mail. I went home everyday and literally collapsed on the living room floor, bearing in mind I was 54 and not a youngster.

The classic was being chased up the road by someone who accused me of leaving a card through the door rather than knocking "because I was being lazy" and "couldn't be bothered" He genuinely thought it was easier to fill out a card with a 15 digit code, full name and address, rescan the parcel and take it back to the depot than simply knocking on his door.

I get the service isn't the best but after doing it I'm far more tolerant than I used to be.
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I think everyone should read this as Arcane did it for one Christmas period, which is always shockingly bad and I did it for 13 years up until 2 years ago when I got an offer to work in the video game industry. At 48, I took the leap of faith.

Throw in privatisation and the new owner expecting a return on their huge investment, I wouldn't expect it to get any better. Plus, when 1st and 2nd class is now split into different delivery days, it's not going to be next day for most people's post. We used to never treat mail separately, just cleared the frame each day where possible, but that's changed now.

The whole sell off was a con job and those in government at the time lined their pockets hugely. (They got shares, but could sell them straight away at their highest price, but everyone else i.e the RM workers had to wait 3 years or forfeit them if they left within that time period.)
 
Lucky if we get post once per week here, with some letters taking over 3 weeks to arrive.

It's not just Royal Mail that are horrendous though, USPS are just as bad it seems. I had to send some documents to the IRS - sent them with Royal Mail late afternoon on the 2nd, arrived in the US and cleared customs on the 4th, with the last scan on the 5th saying they're 'moving through network - in transit to next facility'. No idea if they'll ever arrive or if they're lost.
 
Zefan said:
It's not like that everywhere, but it is unfortunately becoming far too common. I'm sad to conclude that to be a resident in one of these places is to live with the most tedious and disappointing existence imaginable. Forget the pride taken in a simple job well done, or the basic virtue of looking after other people's possessions, for in these places so much has been forgotten, never to be relearned. Forget the promise of competence and decency, for in the grim darkness of these places, there is only inadequacy. Only by bringing to bear the unrivaled combined complaining force of our nation's chosen sons and daughters - the local Facebook group Karens, the school mums, and the guys down the pub - can you resist the threats by which you are beset on all sides. I beseach you, call out to them, and they shall forthrightly answer, marching with you in your mission to purge the delayed, the lost, and the folded. There shall be no mercy, no fear, no relenting, and the shameful sting of retreat shall be known only to those Royal Mail employees who's hands remain stained by these heretical acts. Stride forth on your righteous complaining campaign, and may the cries of the lacklustre post people echo gloriously across the nation! For the letter post!
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Right. I'm not saying this is my best work or anything, but no replies or reacts feels, frankly, rude.
 
Yes the job is **** and the service is therefore **** but it's because the company pays ****, so what do you expect? (Source: someone who has done the job). Probably something you middle class fairies on here wouldn't understand because everything was handed to you by mummy and daddy, therefore you've never done a proper job in your lives.
 
So I had a text message off birthday girl, the card arrived this morning! So thats a week after posting. On a 1 - 2 day "service"

The anniversary card sent at the same time did arrive on Saturday morning, so thats something I suppose.
 
the vast majority of the problem can be chalked up to letter volumes. We’ve basically dropped below what is viable to run a sustainable service.

I man who is regularly getting letters in 2025 that aren’t from a government institution?

Hardly anyone.

Denmark is winding up their RM equivalent because no one uses it and it’s no longer sustainable. If our government institutions (cough NHS, DWP, HMRC) could get their acts together, we could do the same.

Denmark ending letter deliveries is a sign of the digital times https://www.bbc.com/news/articles/c3v37plv2edo
 
Vonhelmet said:
It’s funny reading the headlines about the Royal Mail. Like “RM may have to cut Saturday deliveries!” or “RM may only deliver post every other day!”

Mate, I’m lucky if we get our post twice a week.

The other day the postman was coming round and literally all we got was takeaway leaflets and other advertising guff. Ridiculous.
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I've noticed this going on with my post since the COVID lockdown. Nothing apart from advertising flyers through the door for a week, then a pile of letters all arrive at once. Rinse and repeat.
 
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