Royal Fail, fake delivery!!!!! :mad:

Vanilla · 3 Jan 2013 at 13:54

Actually maybe this is the appropriate thread to ask Sub, Spie and others in the know at OCUK HQ.

Over the years OCUK has moved from one delivery company to others. It's obvious that price is a factor in any kind of move so we can chalk that one down to being obvious.

Other than that was there a high number of customer complaints that lead to you moving? Were you ever worried the above kind of practices went on to meet SLA's?

Not looking for any naming and shaming of company, just an understanding of how you, as a moderate sized customer to these delivery companies, operate.

Cavallino · 3 Jan 2013 at 13:56

Thread demands video.

Richdog · 3 Jan 2013 at 14:08

Iamzod said:
I'm struggling to get it off my DVR, it's a 649MB file (it saves in 1 hour blocks), i don't have anything apart from my phone with that much memory and the DVR just doesn't reckognise it.

I can try my Girlfriends Nikon D7000 Camera, but she's at work for another 5 hours & i don't know how to use all the settings.

No external USB drive or even HD? No SD card or anything? Welcome to 2013.

StonedPenguin · 3 Jan 2013 at 14:16

Not long ago started as a postie myself, IIRC we're not allowed to knock on a door before 7am.

He shouldn't of put the card through though without knocking, Especially for a Special delivery.

Jason2 said:
Royal Mail are corrupt. Bunch of thieves the lot of 'em.

Aye, You've probably had 1 or 2 bad 'uns out of the 160,000 there is, All thieves aye :rolleyes:

Brenn · 3 Jan 2013 at 14:16

OP really can't believe he stood at you door for 4 minutes without knocking.

Mr.Fantastic said:
6:30 AM for a parcel delivery? i would be fuming if someone came knocking at that time for a delivery.

As a postman said to me once 'you ordered it'. to be fair it stopped me in my tracks.

Abraham · 3 Jan 2013 at 15:10

Magic_x_uk said:
this does not surprise me at all.

O/T but i had a parcel arrive for me at home 2 weeks before christmas.

Funny thing was. On there website it said when it was delivered and the exact time.

Strange thing is, I live alone, I was at work at that time and there is NO parcel.

There was also no slip left. No neighbours have popped round with it either.

absolute joke some delivery companies. They cannot be trusted. Was a right headache to get it sorted and get a refund as the seller could see on the website that it had been delivered.

No idea where that parcel went. Apparently 'Yodel' and 'Collect+' said they would interview the driver. Great. Like he will remember 1 parcel over the dozens he attempts to deliver everyday.

I've heard quite a few tales from before xmas and experienced it myself from Yodel/HDNL that they were essentially just stealing deliveries, registering them as delivered and they never showed.
Whether they have a high percentage of temps who just don't care or maybe their practices are just slacker than other couriers, but they seemed by far the worst for just saying that they've delivered them.

Mine I rang and rang for the 2 days following, and during that time without anything being changed the parcel got left outside my office, like outside the building. I assume the driver got wind that he'd been rumbled and discretely came and left it, very fortunate in my case as it was a present for the gf that she really liked.

Resident · 3 Jan 2013 at 15:17

Guess what I got this morning.

A nice red card with "Something for you" through the door. Couldn't be delivered because it needs a signature.

Funny because there were 3 people in the house at the time on the card AND a dog that barks when someone knocks.

Now I have to wait till Saturday (sod collecting it, they've been paid to deliver, they can deliver!) for an item I've been waiting for since the 27th.

HAz · 3 Jan 2013 at 15:19

I had a iphone 4s brand new from apple sent to me a while back from DHL or something, then 2 weeks later a guy in a car turned up and asked if I had singed for a parcel about 2 weeks ago and that they used a 3rd party company which had lost all their signatures, I said yes and singed his paper work, but now I wonder why they hell I was honest!

gothic_hobbit · 3 Jan 2013 at 15:28

http://www.youtube.com/watch?v=_ZN28PNPP7A

That reminds me of this.

Bat · 3 Jan 2013 at 15:29

Def put it on YouTube and tweet the link here:
https://twitter.com/RoyalMail

FeFiDoh · 3 Jan 2013 at 15:31

Makes no sense if he stood there for 4 minutes and didn't knock what was the point? If he was being that lazy he wouldn't have waited 4 minutes. You say something was in his hands all lit up, was it not his PDA? Maybe he had issues with his PDA which I can assure you is not uncommon. If the item was a special delivery or registered and he had no way of scanning the item there isn't a great deal you can do, he isn't allowed to hand it over without scanning it and getting it signed for.

Don't tarall Royal Mail staff with the same brush either not every postman is bad.

Richdog · 3 Jan 2013 at 15:32

FeFiDoh said:
Makes no sense if he stood there for 4 minutes and didn't knock what was the point? If he was being that lazy he wouldn't have waited 4 minutes. You say something was in his hands all lit up, was it not his PDA? Maybe he had issues with his PDA which I can assure you is not uncommon. If the item was a special delivery or registered and he had no way of scanning the item there isn't a great deal you can do, he isn't allowed to hand it over without scanning it and getting it signed for.

Don't tarall Royal Mail staff with the same brush either not every postman is bad.

Yeah, and stop trying to make excuses when as has already been shows in this thread it is not an unheard of thing for them to do this. :rolleyes:

FeFiDoh · 3 Jan 2013 at 15:38

I am not saying it is unheard of I am saying why if he was taking short cuts in delivering something would he continue to stand there for 4 minutes? That makes absolutely no sense at all, none. He would have walked up, card through door and gone in <10 seconds.

Skillmister · 3 Jan 2013 at 15:40

atpbx said:
No drivers from ANY company drive to your house and put a card through the door without knocking, it is completely pointless.

It happened twice in the week before christmas that i can guarantee and multiple times in the past i am almost positive of. It doesn't make the slightest bit of sense but they do do it.

csmager · 3 Jan 2013 at 15:42

atpbx said:
No drivers from ANY company drive to your house and put a card through the door without knocking, it is completely pointless.

Whether it's true or not, this quote from comments on the DM article posted earlier may give you a reason why they might:

DM Article Comment said:
As a postman myself I also get people coming out to me saying you have just left this "sorry you were out card" and then look at me all puzzled without actually reading the card properley ! Postman can no longer leave these cards (p739) at the time of attempted delivery, years ago they would leave the card and then return the item to the sorting office to be collected at any time, but since royal mail stopped the 2nd delivery postman dont return to there sorting office and have to return any undelivered items to a post office, they then have to wait for this item to return, could be 24 or 48 hours later, then they would deliver the p739 card, at which point customers maybe home, hence the majority complaining they were home at the time they received the card. And the reason for this is because if we delivered the card there and then, and people came to collect there item the next day, sometimes it hasnt returned from the post office, its simple really !!

DM Article Comment 2 said:
Your theories are wrong! As an ex postman, I can give you the correct reason that cards are left when the house is obviously occupied. If the postman calls and no-one is in, he takes the parcel back to depot. (Believe me, its something your postie hates doing as its double work for him). As your postie is overworked, he has no tome to fill the card out at your door, but instead fills the card out when he has returned to depot. This means the parcel you were waiting for was delivered the day before you received your card.(the day you were out) It may not happen like this in all depots, but in the Glasgow area its common (bad) practice.

This might explain why the OP was told the parcel was supposed to be delivered yesterday when he called RM.

Richdog · 3 Jan 2013 at 15:58

FeFiDoh said:
I am saying why if he was taking short cuts in delivering something would he continue to stand there for 4 minutes? That makes absolutely no sense at all, none. He would have walked up, card through door and gone in <10 seconds.

So that he could say he waited there for 4 minutes... otherwise wouldn't he have the parcel that he was meant to deliver in his hand? Or at least have rung the bell or knocked?

JonJ678 · 3 Jan 2013 at 16:08

I don't think there is any such video. Which is a pity.

Lethagized · 3 Jan 2013 at 16:52

It seems as though you can't win with some of these parcel delivery companies. They either don't attempt to deliver at all like the royal fail do, or they leave the parcel with the neighbours. Both are wrong. You're paying for a service that brings it to your door, not your neighbours. I would rather collect from a depot, but this business with royal fail not even attempting to deliver parcels has been going on for a few years now around our area. I've caught them a couple of times and they can't get back out the drive quick enough due to the embarrassment.

lofarl · 3 Jan 2013 at 17:06

As a postie I'm calling BS on this. Vid or it never happened.

Locky · 3 Jan 2013 at 17:07

atpbx said:
No drivers from ANY company drive to your house and put a card through the door without knocking, it is completely pointless.

We are all liars then.