Ryzen 5 3600 Crashing During Stress Test

ConnorBCFC · 19 Jun 2020 at 11:08

DoneADougalOnSofa said:
I've seen something elsewhere about a 3600 system which kept crashing- turns out the mobo was undervolting the CPU at times, causing it to trip over.
Might be worth trying mid-level load-line calibration (LLC) in BIOS. What that wouldn't do is help your temps, but stress-testing with a stock cooler is always going to be right on the edge anyway.

Okay, I’m in the BIOS atm. There’s 2 settings:

• CPU Loadline Calibration Control
• CPU NB Loadline Calibration Control

Each option has the choice of either Auto or 8 different modes, just called Mode 1-Mode 8.

Which should I be changing and what to?

Journey · 19 Jun 2020 at 11:15

Not to sound patronising, but have you ever done trouble shooting on a PC before? Especially on a new build with all new components? Don't jump from one issue, until you've ruled it out the best you can. E.g. you did a RAM test, how long for 10 minutes, 2 hours? I've ran RAM tests on systems and the errors don't show up for 24 hours sometimes.

You've jumped on to re-installing the O/S which is fine, but was it a clean install when you first completed the build?

ConnorBCFC · 19 Jun 2020 at 11:18

Journey said:
Not to sound patronising, but have you ever done trouble shooting on a PC before? Especially on a new build with all new components? Don't jump from one issue, until you've ruled it out the best you can. E.g. you did a RAM test, how long for 10 minutes, 2 hours? I've ran RAM tests on systems and the errors don't show up for 24 hours sometimes.

You've jumped on to re-installing the O/S which is fine, but was it a clean install when you first completed the build?

No you don’t it’s fine. In fairness I’ve never really had to. Every PC I’ve built before this one (about 7 or 8) have never had an issue.

the memtest took a good few hours, it looked through 4 times finding no issues. What other way can I test the RAM?

Yeah, OS install was straight from a USB drive as I’ve always done before. New key, everything seemed okay.

DoneADougalOnSofa · 19 Jun 2020 at 11:23

CPU to 4 or 5, leave NB (called SoC on some boards) on Auto for now.

In the same menu screen there should be a setting called Phase Control, or similar. If there's an 'optimised' option, set that for both CPU and SoC/NB.

It may not help. If it makes no difference, I'd recommend putting them back to Auto for the time being.

ConnorBCFC · 19 Jun 2020 at 11:25

DoneADougalOnSofa said:
CPU to 4 or 5, leave NB (called SoC on some boards) on Auto for now.

In the same menu screen there should be a setting called Phase Control, or similar. If there's an 'optimised' option, set that for both CPU and SoC/NB.

It may not help. If it makes no difference, I'd recommend putting them back to Auto for the time being.

Thanks. Will give that a go. As I mentioned earlier though, the issue is these reboots are now happening so infrequently that it might be days before it restarts again.

Going to reinstall Windows also.

Journey · 19 Jun 2020 at 11:31

ConnorBCFC said:
Thanks. Will give that a go. As I mentioned earlier though, the issue is these reboots are now happening so infrequently that it might be days before it restarts again.

Going to reinstall Windows also.

What BIOS revision are you using? Is this stability now with the CPU restricted still, or have you reset the BIOS to defaults? Also make sure you set the RAM speed to something like 2400MHz for fault finding not hte DOCP/XMP speeds.

ConnorBCFC · 19 Jun 2020 at 11:34

Journey said:
What BIOS revision are you using? Is this stability now with the CPU restricted still, or have you reset the BIOS to defaults? Also make sure you set the RAM speed to something like 2400MHz for fault finding not hte DOCP/XMP speeds.

BIOS version is E7B89AMS.270

Yes CPU is restricted to 3.6GHz to help temps.

Journey · 19 Jun 2020 at 11:48

ConnorBCFC said:
BIOS version is E7B89AMS.270

Yes CPU is restricted to 3.6GHz to help temps.

The CPU doesn't need throttling back, even on the stock cooler, I've built a heck of a lot of 3600 system in the last 12 months with the stock cooler, and the stock cooler isn't an issue, unless you are loading it up for hours on end, then it just gets noisy. As long as the CPU isn't being overvolted by the BIOS, then you should not have to make any adjustments with that board, CPU and cooler combo.

Did you drop the memory speeds back to default or still at 3000+ MHz?

ConnorBCFC · 19 Jun 2020 at 11:50

Journey said:
The CPU doesn't need throttling back, even on the stock cooler, I've built a heck of a lot of 3600 system in the last 12 months with the stock cooler, and the stock cooler isn't an issue, unless you are loading it up for hours on end, then it just gets noisy. As long as the CPU isn't being overvolted by the BIOS, then you should not have to make any adjustments with that board, CPU and cooler combo.

Did you drop the memory speeds back to default or still at 3000+ MHz?

Okay, cheers. I’ll put the CPU ratio back to auto and try it. Should I be limiting the voltage or leave that on auto also?

I can’t remember to be honest. Do you recommend dropping the MHz down to default and running the memtest again?

Journey · 19 Jun 2020 at 11:52

ConnorBCFC said:
Okay, cheers. I’ll put the CPU ratio back to auto and try it. Should I be limiting the voltage or leave that on auto also?

I can’t remember to be honest. Do you recommend dropping the MHz down to default and running the memtest again?

Best idea is load the BIOS defaults in the actual BIOS, then leave it like that and see if it crashes. Put some hardware monitoring software on the PC to watch the voltages and temps.

ConnorBCFC · 19 Jun 2020 at 11:59

Journey said:
Best idea is load the BIOS defaults in the actual BIOS, then leave it like that and see if it crashes. Put some hardware monitoring software on the PC to watch the voltages and temps.

So I’ve reset the BIOS to default. Currently stress testing. All seems okay but I don’t like the CPU temps.

At the moment (10 mins in) temps are at 89C and spiking sometimes into the 90s. Voltage usually 1.3-1.33. Frequency about 3.8GHz.

this is with the cooler running at constant 100%.

Journey · 19 Jun 2020 at 12:06

ConnorBCFC said:
So I’ve reset the BIOS to default. Currently stress testing. All seems okay but I don’t like the CPU temps.

At the moment (10 mins in) temps are at 89C and spiking sometimes into the 90s. Voltage usually 1.3-1.33. Frequency about 3.8GHz.

this is with the cooler running at constant 100%.

Is that running a stress test?

ConnorBCFC · 19 Jun 2020 at 12:07

Journey said:
Is that running a stress test?

Yes

ConnorBCFC · 19 Jun 2020 at 12:11

Journey said:
Is that running a stress test?

System just rebooted after 15 minutes whilst I was clicking through the Aida64 tabs.

Reloaded Aida64 and it says the max temp was 95C.

Journey · 19 Jun 2020 at 12:25

ConnorBCFC said:
System just rebooted after 15 minutes whilst I was clicking through the Aida64 tabs.

Reloaded Aida64 and it says the max temp was 95C.

Well 95c shouldn't shut it down, unless the VRM's are getting toasty.

Have you checked that there is not a mounting error with the HSF on the CPU? Any play in the HSF? Personally, I'd drag the board/CPU/RAM out of the case, and run it out of the case on the bench to see how it behaves, and you can check everything over again.

ConnorBCFC · 19 Jun 2020 at 12:27

Journey said:
Well 95c shouldn't shut it down, unless the VRM's are getting toasty.

Have you checked that there is not a mounting error with the HSF on the CPU? Any play in the HSF? Personally, I'd drag the board/CPU/RAM out of the case, and run it out of the case on the bench to see how it behaves, and you can check everything over again.

Yeah, the heatsink is definitely on properly. The screws only tighten to a point anyway and they’re as tight as they should be. No play at all.

I’m just a bit lost at this point.

C64 · 19 Jun 2020 at 15:16

could also try a reseat with less paste these pre ready coolers always use too much paste

ConnorBCFC · 19 Jun 2020 at 15:17

C64 said:
could also try a reseat with less paste these pre ready coolers always use too much paste

I cleaned it off and applied my own anyway.

C64 · 19 Jun 2020 at 15:21

I am building a new 3600 on msi gaming plus max today let you know if i have similar issues although ill be using a noctua d14

pc-guy · 19 Jun 2020 at 16:59

ConnorBCFC said:
I was thinking the same. I have memtested the RAM though and it came back fine.

I’ll try a fresh windows install. Do I need to chose the option to completely clean the drive or can I keep installed files and games etc?

Best to wipe the SSD and fresh install.

the Memory controller is on CPU so memtesting and passed will be ok for ram.

now just need to bottom out if it is CPU or motherboard.

Btw I assume your GPU is running standard VGA driver from windows etc. Don’t bother update that drive until you are happy with the system then install the driver in case there are driver issues.

Also unplug all your USBs just leave keyboard and/or mouse