Sainsburys

PMKeates · 14 Dec 2006 at 19:00

What do you think I should do:

a) Cross fingers and wait
b) Amend order and receive £12 off rather than £43
c) Phone and tell them that I received an email confirming my order had been placed, therefore want goods @ £27?

SaBBz · 14 Dec 2006 at 19:05

c) Phone and tell them that I received an email confirming my order had been placed, therefore want goods @ £27?

NiCkNaMe · 14 Dec 2006 at 19:11

saw this coming to be honest, just saves me £30 because i'd spent everything entirely on booze. guess they're within there rights... gutted because I was one of the first people to order but stupidly picked a sunday date when I could have took it mid week really!

Emailed em, was proper bored.

to sinsbury's said:
That's shocking to be honest!

I placed this order in good faith, I now have to re-arrange my christmas alcohol order with another e-tailer and i'm very unlikely to find a delivery slot before christmas now, thank you! What an inconveniance.

How on earth can you;

1# Release multiple use voucher codes, that YOUR online system ACCECPTED! I actually recieved mine from a friend and trusted they were legit, to be honest you've abused that trust!

2# Create a contract with me, promising delivery at the correct time... even INVITING me to use more vouchers via my email confirmation (what the hell is this, if you don't actually accept multiple vouchers, take it your just lying to cover your backs?)

Either this is a very elaborate publicity stunt (scan imo on your part) or you really do need a new promotions/technical team.

Oh, and not only do you cancel my order... you honour a number of other peoples? Numerous people I know who placed the order with you got there order (some even with other complimentary items!!) yet I don't get mine, have I done something wrong? Have I offended your managing director?

Anyway, enough rambling... if you do indeed decide to cancel my order at 10pm (making my xmas very unhappy!) then please can you also remove my account details in full (forward them to tesco's if you'd be so kind?) from your system as if this is a publicity stunt I really do not want mail shots from you.

A disgruntled, and former loyal customer...

I did actually shop there a few times to buy some doughnuts and stuff.

subxero · 14 Dec 2006 at 20:27

Keeping fingers crossed for my 11am delivery tomorrow, no phone calls / emails.

Deadly Ferret · 14 Dec 2006 at 20:34

Slinwagh said:
Apparently Sainsbury's have had 16,000 orders.

16000 x £60 = £ 960,000.00

16000 x £22 = £ 352,000.00

That's a bit of a hit !

That's retail value. The actual cost will be less than a third of that, which is probably the weekly turnover of one average size supermarket. It's a drop in the ocean.

PS: I just spent £84 at Morrisons, and bar a couple of small extravagances I tried to get out of Sainsburys, I got practically everything that they wanted slightly over £120 for...

Al Vallario · 14 Dec 2006 at 20:51

leaskovski said:
Sack it! Im gonna leave the order and see what happens. If they cancel it they cancel it.

They will.

It can't be too difficult to throw a little snippet of code into the final processing stage which checks if duplicate voucher codes are present in the order, and if they are, the order gets killed. It'll be part of an already automated process – it won't be down to someone in your local Sainsbury's branch thinking "ooh... i'll let that one through..."

*av

Diesel · 14 Dec 2006 at 22:19

Just logged in to sainsburystoyou.com, and my order has definitely been cancelled!

Ah well, I suppose I'll plead ignorance and play the ruined xmas part in an e-mail and see what happens! :eek:

Pinter75 · 14 Dec 2006 at 22:19

They just cancelled my order.

Jotun · 14 Dec 2006 at 22:21

Same here. All thats left is to send them an email asking to delete my account.

Sam · 15 Dec 2006 at 00:01

Pinter75 said:
They just cancelled my order.

Me Too

subxero · 15 Dec 2006 at 00:04

Sam said:
Me Too

And me

Al Vallario · 15 Dec 2006 at 00:44

Diesel said:
Ah well, I suppose I'll plead ignorance and play the ruined xmas part in an e-mail and see what happens!

How did Sainsbury's ruin your winterval? By cancelling an order of yours, after notification with plenty of time for you to rectify the issue – in addition to a goodwill gesture – after you maliciously attempted to defraud them by breaking their T&Cs?

You're right, they aren't half a bunch of scrooges :rolleyes:

*av

Macca · 15 Dec 2006 at 00:48

I heard on the radio someone from Sainsbury's saying "yet another misuse of the internet" which i found rather funny the way he said it. But it was their mistake and i think that they should have made sure codes couldn't be reused.

Al Vallario · 15 Dec 2006 at 00:54

Macca said:
I heard on the radio someone from Sainsbury's saying "yet another misuse of the internet" which i found rather funny, it was their mistake.

What's funny about that?

This whole situation has been a misuse of the Internet. People have been making use of the Internet to spread details on how to defraud them by exploiting a loophole in their e-vouchers system. There is no doubt that this loophole wouldn't have caused as much trouble as it did if the Internet was not used to spread information about it.

As for it being Sainsbury's fault, I draw parallels to someone being bludgeoned to death in the street. If they are stood there, and you have the capacity to bludgeon them to death, it must be their fault if you do so, right? If a group of people launch a dDoS attack on the Sainsbury's website, and they were unprepared to deal with such an attack, would it be their fault? Even though they are in the right on both legal and moral grounds, and have done nothing wrong but fail to cater for users who are not in the right on either of these counts? Granted, failing to cater for this particular misuse of their online services was bound to cause a problem eventually, but I refuse to subscribe to the opinion that everyone who took part is in the right, and the whole incident is entirely Sainsbury's fault.

*av

freebooter · 15 Dec 2006 at 00:57

Mine were cancelled as well. I had just ordered normal groceries so it took me ages to go through their site and select everything

Do you think I will be able to sue for my wasted time and the deep emotional trauma of not getting my cheap goodies

Macca · 15 Dec 2006 at 01:06

Al Vallario said:
What's funny about that?

This whole situation has been a misuse of the Internet. People have been making use of the Internet to spread details on how to defraud them by exploiting a loophole in their e-vouchers system. There is no doubt that this loophole wouldn't have caused as much trouble as it did if the Internet was not used to spread information about it.

As for it being Sainsbury's fault, I draw parallels to someone being bludgeoned to death in the street. If they are stood there, and you have the capacity to bludgeon them to death, it must be their fault if you do so, right? If a group of people launch a dDoS attack on the Sainsbury's website, and they were unprepared to deal with such an attack, would it be their fault? Even though they are in the right on both legal and moral grounds, and have done nothing wrong but fail to cater for users who are not in the right on either of these counts? Granted, failing to cater for this particular misuse of their online services was bound to cause a problem eventually, but I refuse to subscribe to the opinion that everyone who took part is in the right, and the whole incident is entirely Sainsbury's fault.

*av

True to what you have said but saying that, i just found it funny the way he said it. But i do believe they should have made sure the codes couldn't be abused like this.

Also, i don't have the opinion everyone who took part is in the right.

graemer · 15 Dec 2006 at 10:31

just got my order this morning.
Woo Hoo (kind of)
the delivery driver asked to see my vouchers. I told him they were sent electronically and couldnt print them out.
He the explained that I would be receiving a call from Sainsburys as the vouchers were not valid. Then delivered my shopping, I signed but after I signed he wrote no vouchers on the selivery note.
Can anything come of this?

Azza · 15 Dec 2006 at 10:34

Awwwww. My order was cancelled yesterday. Wrecked my whole christmas that has.

leaskovski · 15 Dec 2006 at 10:39

graemer said:
just got my order this morning.
Woo Hoo (kind of)
the delivery driver asked to see my vouchers. I told him they were sent electronically and couldnt print them out.
He the explained that I would be receiving a call from Sainsburys as the vouchers were not valid. Then delivered my shopping, I signed but after I signed he wrote no vouchers on the selivery note.
Can anything come of this?

Wouldnt have thought so.

ants83 · 15 Dec 2006 at 10:41

Al Vallario said:
What's funny about that?

As for it being Sainsbury's fault, I draw parallels to someone being bludgeoned to death in the street.
*av

Thats the stupidest quote I have ever read on the internet.