Samsung 830 finally gone.

  • Thread starter Thread starter GPR
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GPR

GPR

GPR

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Hi,
I bought a Samsung 830 256Gb SSD .... the tech support for Samsung SSD drives is '0' they pass you onto Seagate ... Seagate pass you back explaining they don't support samsung SSD.

My SSD drive failed so it has been returned and a refund is being processed.

If you need support for Samsung SSD drives please avoid.

Can I ask what would be a better replacement for the Samsung 830 series 256Gb as I found this drive not to be that fast.
 
Surprised you didn't find it that fast, the Crucial M4 is highly regarded in reliability and their support is good but in specs at least it is slower than the 830 Series.

What motherboard did you have it connected to? A true SATA3.0 port?
 
Hi,
Thanks for the advice my system is

Intel Core i7 3770K

Overclocked - CPU Extreme - 4.5Ghz - Tuned to absolute safe maximum Performance by manufacturer

CPU Intel Core i7 3770K, Ivy Bridge, 3.5GHz, Quad Core + Hyperthreading, 8MB Cache

Be Quiet Dark Rock Pro2 BK017 Performance CPU Cooler

MSI Z77A-GD55, Gen3, Intel Z77 Chipset

DDR3 16Gb Corsair Vengeance LP, DDR3, 1600Mhz

Gigabyte GeForce GTX 670 Ultra Durable GV-N670OC-2GD
 
How old was your SSD ?, did you do a full format on it or defrag ?

I guess anything can fail and maybe you just got a bad one but its not good that you were passed back and forth :(
 
GPR said:
Hi,
I bought a Samsung 830 256Gb SSD .... the tech support for Samsung SSD drives is '0' they pass you onto Seagate ... Seagate pass you back explaining they don't support samsung SSD.

My SSD drive failed so it has been returned and a refund is being processed.

If you need support for Samsung SSD drives please avoid.

Can I ask what would be a better replacement for the Samsung 830 series 256Gb as I found this drive not to be that fast.
Click to expand...

Thanks for the info saved me a nightmare purchase.
 
Surely you could just go through the retailer? The Samsung 830 series is still the best performance for the £ imho.
 
I was debating either a Samsung or an M4. Went the M4 route due to people saying how reliable they are. Fingers crossed they are right!
 
The refund is from the retailer that was the only support given.

Please don't buy SSD's from Samsung they do not offer support in the UK.
The software they supply does not work.
I telephoned Samsung UK and the receptionists would not let me speak to anybody for help.
Seagate in the USA are not aware about the problem's regarding the SSD's.

Samsung informed me in December 2011 Seagate bought the HDD/SSD support contract , Seagate are saying they only bought the HDD contract.

It is a mess and cost me £'s in calls. Trust me please AVOID.

If you are thinking of buying a Samsung SSD please TRY this .......... Telephone Samsung and ask for support ....This is the only option you will be given ...
http://drive.seagate.com/content/samsung-en-us
 
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All PC components have a small failure rate so that's certainly not a reason to avoid the Samsung 830.

Buy from OcUK and they should deal with the full 3 year warranty so no need to worry about what the situation is between Samsung/Seagate.

Gibbo said:
Just to clarify another point as well, if your read our support page carefully which is linked to in the OP of this thread you will see we clearly state:-

1. After the product is 28 days old you can either RMA with ourselves or the manufacturer.

To clarify this means you can either RMA back to ourselves or the manufacturer, the choice is yours.

So for instance it makes sense to RMA back to us, if the manufacturer does not have for say instance a UK RMA support facility, for example Sapphire. So with Sapphire you'd RMA the product with OcUK in the 2yr period, we will honour the warranty for the full 2yr period, or in the case of Asus 3yr etc. As we understand some manufacturers are not so easy to deal with and here at OcUK we want to ensure you get truly the best service and support.

However in some circumstances the manufacturer can offer a better service and quicker turn around time, for example KFA2, Gigabyte, Hard drive manufacturers and EVGA are famous for top level customer service and RMA support with quick turn around times. With these manufacturers we'd recommend you deal with them, simply as they can support and turn the product around quicker giving better service. Though again of course if the customer wishes we will deal with the product ourselves for them. What I would insist though is with printers, laptops and monitors after 28 days it is very advisable to deal with the manufacturer because many of them are actually on-site warranties which are the best and obviously like all other Etailors OcUK does not offer on-site warranties.

So just to clarify, after 28 days the choice is yours, you can deal with the manufacturer or OcUK, we will be happy to assist and do the best we can to offer the best service and attempt to get ourselves regarded as the best online etailor when it comes to RMA service. :)

Please remember though warranties, don't cover an end-user physically damaging a product due to in proper installation etc. or wear and tear, or in some cases modification. For example EVGA are fine with heatsinks being removed from VGA cards, as long as no damage is caused and they are re-fitted correctly if the card needs to be RMA'd, wheras other manufacturers removing the cooler voids warranty.
Click to expand...

**14 DAYS SATISFACTION GUARANTEE!**
 
Surveyor
Please read my post!

This is to help buyers, I thought that is what this forum was offering.
I am sure your sales will not go down.

OcUK please try and understand , as a buyer we might need to contact Samsung support for speed /time issues. They don't offer UK support.

That is a major problem!
 
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GPR
Read my post!

Your sample of one is statistically irrelevant as far as reliability is concerned.

OcUK will deal with the warranty if need be so the Samsung/Seagate warranty issue is irrelevant.

This is to help buyers, that is what this forum offers.

I don't work for OcUK so it's got nothing to do with my/their sales.
 
GPR I understand you've had a bad experience but I'd be hard pressed to name a retailer or manufacturer I've not had some form of issue with over the many years I've been building computers. Computer parts fail, it's a fact of life I'm afraid.

Never had a problem with the Samsung software myself, works great when I updated the FW and did a Secure Erase.

With regards to contacting Samsung, I agree this should be better but if you have problems with the product it is the retailer not the manufacturer who is the first point of call. This is stated in the Sale of Goods Act, don't let any retailer fob you off asking you to go through the manufacturer. Sometimes it can be quicker to do so but it isn't their place to make that call.
 
Surveyor

I telephoned Samsung regarding a technical question , and they offered NO UK support , this is what I am trying to explain.

My 'statistically irrelevant ' is not the case.

I have posted this to advise buyers Samsung do not offer support for there SSD drives,
I found out the hard way.
 
Plenty of Seagate users have had problems RMA'ing seagate drives, many Asus users have had problems, etc, etc, etc.

It DOES NOT MATTER which company you name, there are incidents of every single company managing to screw up an RMA, regardless. Unless EVERYONE or a vast portion of people manage to have problems with Samsung over SSD rma'ing, then there isn't a problem.

99% of my Crucial RMA experiences have been great, 1 was awful, they took ridiculously long to return a drive, that's life, I don't consider Crucial bad because of one bad RMA.

I worked at a internet computer parts company, I did support e-mails, rma's and started off and always did some order picking, I screwed up a single order in my time and that is because, orders get screwed up, mistakes happen, no one, no single person nor particular company provides a 100% service.

You get support staff at EVERY company who don't know what they are talking about, I think it was a Visa thread in GD where someone said one visa was hell on earth because the guy dealing with that particular visa was an a-hole, another visa not much later, was dealt with perfectly, quickly and with no problems. As said, one bad experience and plastering all over forums how terrible a company is, is an over reaction.

OCZ have always been above and beyond excellent for RMA's though a lot of people will suggest you will have to RMA more often to them than other companies which isn't completely unfair(being first when the controller has a pretty major fault is always going to leave you with more problems, all other sandforce using drives had the same problem though). I've had to RMA things to OCZ and have no hessitation in buying their stuff, their stuff just isn't competitive in cost right now(m4/830 blow them away in GB/£/performance).

From looking at their site it clearly states HDD rma is handled by Seagate, SSD warranty is handled through a Holland RMA centre, e-mail addy is [email protected]

A majority of companies DON'T offer UK rma's, holland/germany/ireland are pretty popular locations that companies set up EU RMA centre's.
 
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You make some excellent points however I think with GPR it was more a lack of support with regards to a technical question than an RMA issue. Still the retailer should be your first point of call.

What was the question out of interest?
 
GPR

Your issue seems to have been obtaining warranty/technical support.

I've explained that OcUK will cover the warranty.

I'm not sure what other technical support you wanted.

An SSD is pretty much going to work or not.

The fact that your drive failed is irrelevant as far as reliability is concerned.

The long and short of it is that there do not appear to be reliability issues with Samsung SSDs and that whatever the Samsung/Seagate warranty problem is OcUK will cover it.
 
It is not the warranty.

I wanted technical support regarding my SSD,Samsung do not offer UK tech support and push you to Seagate and then Seagate tell you to go back to Samsung.
For the everyday person who needs tech support in the UK, you should not be pushed from pillar to post regarding these company's. Neither company knows who is offering tech support for SSD. This is a massive problem.
Please stop telling me about OcUK will cover the warranty I understand this.
I have posted this to try and help the every day buyer, not everyone is tech minded as some of you guys.
 
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