BuffetSlayer - why is it always down to management? Just curious as they aren't on wards providing care but we seem to be quite happy blaming the faceless person doing the admin work so health care professionals can get on with providing care.
Many NHS managers (I'm not one btw) are in post because clinicians have bitched about needing to do paperwork etc so they hire people to do it for them, they bitch about no oversight - so they get managers in to provide it, but in many cases the power stays with clinical groups within the NHS bodies who are almost entirely made up from clinical staff.
Management as a whole, not necessarily individual managers. The point is that the NHS needs to be managed effectively, and quite clearly in many instances it isn't.
It isn't about blaming the faceless admin workers, it is about identifying the NHS is being mis-managed and it needs reform to try and evolve with the needs being placed upon it. That can take the form of restructuring, becoming more efficient, budgets being increased in line with increased demand and so on and so forth.
When I speak of management I speak of it in broad terms across the board, although to be fair there are some examples of individuals being involved in poor management. Additionally it is the
culture of the way the NHS appears to be managed that is a large part of the problem, not the fact that managers exist per se. If the NHS is being managed in such a way that people bringing failings of a particular hospital or trust to the fore are penalised it isn't being managed properly. I accept that everyone has a part to play, not just those in senior roles but it is the responsibility of any leaders/managers to get the best out of their workforce and often a good relationship revolves around respect and understanding. That is part and parcel of effective management. Knowing what is going on, having your finger on the pulse, knowing how to motivate your workforce, knowing how to maximise the benefits of your resources and so on and so forth. It is the foundation of heirachy - the people on the front line do as they are told by people further up the ladder (that includes managers too by the way). If they are explicitly told to do X but need to be doing Y where does the fault lie if the culture within the NHS makes it near impossible for them to challenge those instructions?
It is about changing mindsets and that is from the top to the bottom. But overall if an organisation is managed properly the benefits filter down and the people on the front line tend to respond positively. There will always be bad eggs but you cannot legislate for those, only try to weed them out. The NHS has been like a closed shop and that is fundamentally wrong. We need transparency, we need impartial, accurate and fair assessments of care quality across the board. We need to be able to highlight failings where they are found and amend practices accordingly without fear of reprisals. Only by making the NHS totally transparent and those people in charge of it totally accountable will we see real change.
I accept the examples you have given are a problem, and part of the evolution of the NHS should be to address that kind of dynamic and manage it more effectively.
There is no easy answer, and I fear change is going to be painful and slow (as well as expensive) but I believe in the NHS and I believe it can be done if the will and foresight is there from government and local authorities / trusts.
@joeyjojo - being expected to cope with higher demand without additional funding to facilitate it is the same as a budget cut. Same dog more hair, no?