scanning settings help

bicolormoth

bicolormoth

bicolormoth

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Joined
19 Sep 2006
Posts
26
Location
Manchester (ish)
i am trying to get our printer/scanner to recognise the PC. it says (on scanner) 'no PC connected' but it is, it just doesn't redcognis it. it says to open the windows software on the PC and select scan settings. nothing i can see has helped. i can make a scan vis devices manager.
 
RavenLunatic said:
How is it connected USB or Network?

also what model of printer/scanner are you trying to use?
Click to expand...
HP6950 OfficeJet - USB

when you select 'scan' on the scanner you can select 'scan to pc' from a list it used to show 'Brian's PC' in the message window on the front. now it shows 'no pc connected' , but the pc is connected. i can use device mnager to tell the printer to make a scan, so it is definitely connected. now, the PC itself was replaced some time ago and i am wondering if the new PC has not been set up properly and thats why the printer is not 'seeing' it. maybe i need to do a re-install of the HP Software (?) sorry for the rambling layman's terms, its a bit beyond me.
 
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Have you had a read of any of the setup guides for the printer/scanner from HP? It is quite an old model, but it does list Windows 10 when I read the specs just now, so it should just be plug and play. I'd give the drivers and software another go as you mention. See if that helps.
 
A long shot but are you perhaps not using official HP ink? Some HP printers will refuse to scan if the printer enters an error state caused by missing, empty, or unrecognised cartridges.
I found this website which may help
 
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RavenLunatic said:
What was the solution?
Click to expand...
i used the cd-rom disk that came with the printer and re-installed the HP software. going through it step by step revealed that a couple of steps had been missed out before. i set up a wireles connection, using the printer's i.p. address and selected a setting that had been missed out that allows the pc and the printer to talk to each other, can't remeber what it was called but it was quite obvious. now the printer recognises the PC and sends any scans directly to the PC's Documents folder. easy peasy :D
 
bicolormoth said:
i used the cd-rom disk that came with the printer and re-installed the HP software. going through it step by step revealed that a couple of steps had been missed out before. i set up a wireles connection, using the printer's i.p. address and selected a setting that had been missed out that allows the pc and the printer to talk to each other, can't remeber what it was called but it was quite obvious. now the printer recognises the PC and sends any scans directly to the PC's Documents folder. easy peasy :D
Click to expand...
I would try and update the software from the HP website the security Bulletins and Alerts look terrifying for this software.
 
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