scratches on my new NEC screen

RaMDOM · 3 May 2006 at 19:16

Hi guys, I have just got my new widescreen monitor from OCUK, I went for the NEC MultiSync 20WGX2. Absolutely great monitor and well pleased with it. However when I noticed tonight that there are about 3 slight scratches on the left hand side of the screen, each about 1.5 - to 2 inches long. It doesn't effect the image quality at all really, but I have spent a load on this monitor and I know that they are there and to be quite frank I am a bit miffed.

Even though I received the monitor last Wednesday (26th April) I didn't open it as I was away last week and the weekend. I only opened it on Monday night and didn't notice the scratches straight away; I have only noticed them tonight.

I know that for dead pixels you have to have a certain amount and is an accepted risk, but scratches due to mis handling must be treated differently. I was going to give OCUK a call tomorrow and see what they say, but in the meantime does anyone know the policy on this and what the likely response will be?

drupi · 3 May 2006 at 20:00

If the backlight is ok and all the pixels are in good health, trust me, it's not worth the risk of getting a replacement. You will eventually scratch it all over the place. It's a native downside of all the glossy screens.

RaMDOM · 3 May 2006 at 20:49

They do strike me as being a bit soft - are they prone to scratching easily?

I do get the point though I suppose it is better to have a few scratches which I can't even see than to get new one with dead pixels.

Richdog · 3 May 2006 at 20:51

Id see if I could get an RMA from OCUK for one without scratches if they were definately caused by transit, they could really affect the re-sale value... and if your next one has a bit of bleed then simply contact NEC and they will send you out one that has been pre-tested for no bleed if you ask nicely.

Sparky__H · 3 May 2006 at 21:05

Does not matter what their policy is as scratches count as a fault/defect under the sales of goods act.

Statutory right cannot be refused by three lines of text on a web site.

ErNciLator · 3 May 2006 at 21:31

though showing it was scratched on arrival might be hard, especially as it took you this long, and tbh it's grey in staturoy as it still works perfectly as a screen and looks as it should

.

gunna be a hard one mate

.

but do remember, ocuk want to make customers happy

RaMDOM · 3 May 2006 at 22:54

Gonna go with drupi on this one. To be honest I guess that they are not that bad. They only show up if you really look hard at extremely accute angles with your head about a couple of cm from the monitor - and when the monitor is off. They do not show at all when it is on. I am just being extremely picky as it was expensive.

I would hate to get into an RMA situation where I get a new one only to find a dead pixel some where on the screen or a back light bleed and I would wish that I had stuck with my original one. My ultra pickyness has got me there before.

I would like to ask though as to any thing that you can protect the screen with, a cover or something? it seems to me that these things are quite fragile when compared to the ol' CRTs.