seagate....aaaaaaaaaaahhhhhhhhhh!!!!!!!!

Ted K

Ted K

Ted K

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20 Dec 2008
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bought one of the 7200.11 drives last september (don't start, i know). thing bricked on me 2 days ago. i've got 300+ gb of data on this drive and i'd say 80% of it is backed up. i'm really not sure what to do about it though. seagates customer service is just awful (sent me 3 firmware updates that don't work) they then proceeded to tell me to send it to holland to fix the drive but that i would have to pay!!!!!!!!
my question is this, would ocuk replace the drive or do i have to work with a company that im not sure i trust.
p.s. forgive the stupidity of the question but i've never sent back anything under warranty before.
cheers folks
 
It is under 1 year old so ocuk deal with it.

Considering that fact that these drives have a well decoumented design fault i would say the onus is on seagate to replace/fix them at no cost to yourself. They are after all selling faulty items.
 
Nothing wrong with the 7200.10s, 7200.12 are a bit of a wildcard but so far don't seem to have the problems of the 7200.11s.

If your running seagate 7200.11 drives I'd highly reccomend backing up and ditching them tho.
 
I would never buy a seagate drive, heard about the 7200.10's and how dodgy they are ( a friend of mine works in the seagate factory in n. ireland, and she wont use them) samsung and western digital are the drives i swear by, ive got a 4 year old wd 250 which used to be my main drive, bit slow but still going strong, i now use a samsung spinpoint f1 320gb as a main drive, used to use 2 74gb raptors in raid0 but they were to noisy.
 
I believe that anything made this year shouldnt have problems, I put a 500GB one when they originally came out in a mates PC and its still going great. I recently bought a 1.5TB drive for my media centre, and according to their site its unaffected.

Mr X plosion if you look on the seagate forums you should find links to a page where you can pop in your model and serial number and it will tell you if your firmware needs updating.

Hawker
 
hawker1986 said:
I believe that anything made this year shouldnt have problems, I put a 500GB one when they originally came out in a mates PC and its still going great. I recently bought a 1.5TB drive for my media centre, and according to their site its unaffected.

Mr X plosion if you look on the seagate forums you should find links to a page where you can pop in your model and serial number and it will tell you if your firmware needs updating.

Hawker
Click to expand...


Thanks,

S
No Serial number Result Action
1 ****** Drive is not affected. No action required.
2 ******* Drive is not affected. No action required.
Click to expand...
 
I got the 1.5tb seagate drive but i cannot get it configuredas raid whats wrong in the nas 4220 icybox is this a problem with the firmware on these drives?

Help
 
Hi all,

I am sure are big time QC issues with Seagate in recent times (in general terms I mean). The packing for OEM drives has started really going downhill (drives wrapped in cardboard, etc.) I had a 7200.11 1Tb drive die on me after 2 weeks. We aren't talking a simple FW fix here - we are talking an ear jerking, total head crash (sounded like a lawn mower!!) Never had that happen to me before with a HD (without my negative interventions ;)).

Even a couple of Maxtor drives (I still have BTW - for sentimental reasons :D) just went a bit flakey (but I got most of the data back by running Spinrite over them) - but not total death.

Bob
 
Another dead 7200.11 1TB here. Died a couple of weeks ago, sent it back to Seagate today. You can choose where to send it, I think Holland is the default location but I got an address in Derby :)

It'd been clicking and occasionally not spinning up properly at POST so I knew it was on the way out and backed everything up. Still a pain in the backside :mad:
 
Nothing wrong with the 7200.11 if you apply the new firmware.

I wouldn't use one until you do. :)

And tbf, no HDD is certain to be reliable, backup everything.
 
My Seagate died on me last week (the firmware issue) and following a post on here I sent it off to i365 - didn't bother contacting Seagate or OcUK at all. Drive arrived with them Monday and it's already fixed and on its way back - what they do is fix it, copy the data to a new drive and send you that instead, keeping the old one for 30 days just in case.

Go here, click Open Case, fill in the details and state that it's one of the faulty drives (give your model number / firmware version), and they'll arrange TNT to pick it up, fix it, and send back a drive. Fantastic and totally free (i365 is a Seagate company.)
 
NickM said:
I was thinking about getting a 7200.12 ... are these any better/more reliable?
Click to expand...

I can't comment really (as I went off SG after a 7200.11 head crash after <1 month usage)...

But the reviews I have read indicate that the 7200.12's drives just match current gen. (333Gb platter) drive performance. Thinking the Samsung F1 / WD Cavier Black / HGST 1000.B, etc. Cost is a bit more of course...

Check out as an example:
bit-tech Seagate 7200.12 review
...Nothing to write home about. How long has the Samsung F1 series been on the market now??!! :D

Bob
 
Sasahara said:
Nothing wrong with the 7200.11 if you apply the new firmware.
Click to expand...

absolutely not true - i bought a 750GB 7200.11 that was in the main risk-group (the thailand models, iirc) and even after applying the firmware update that seagate sent me, it still failed.
 
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