Seagate RMA

JamesM

JamesM

JamesM

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Joined
18 Oct 2002
Posts
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Location
Sutton Coldfield, Birmingham
Anyone had to deal with Seagates RMA system before? Just wondering how good it is?

Got a dead F1 here which is still under warranty and about to post it off to some place C/O UPS-SCS in Coventry?

Does it get forwarded on from there I presume?
 
Sent a 500Gb Seagate Barracuda Green HD502HI to Schipol... Netherlands today via RM. Be interesting to see which one gets back first :)

Bearing in mind the looming Bank Holiday/Jubilee holiday next week

EDIT

RMA confirmation email from Seagate says 3 - 7 working days.... we'll see :)
 
nightmare99 said:
Did you send it straight to NL for speed? I find the UK forwarding to be pretty quick.
Click to expand...

Honestly Pete .....


I was using SeaTools for Windows to check the drive that I was testing when it failed. It throws up a fault code which is automatically linked to any RMA request.Used the link to check warranty and went straight into the RMA route from there.

Although I had seen some mention of the Coventry route in the forum before it completely went out of my mind at the time.

A lot of tech companies seem to be using the Netherlands as a RMA Hub in Europe ... and I've sent stuff before, to various manufacturers so it was no great shakes

OCZ use a similiar process for PSU's... ie a forwarding center... which from memory is in the Heathrow area?

It's a crazy system though .... had 2 sets of OCZ RAM returned from Tiawan in under 10 days. Actually traced the route online - from leaving the RMA center in Tiawan to being signed for by me was just a few minutes over 2 and a half days. It went to Malaysia - China - Ubekie something ( 1 of those former Soviet countries :) ) Paris, France to Stanstead and delivery van to house. Some online etailers in the UK are hard pushed to get a package to you in 4 days !!!

As an update... I checked yesterday late evening and the package was in the Dutch postal system
 
Last edited:
Just had an RMA completed from Seagate, used the coventry address which I believe is a UPS forwarding centre, no hassle whatsoever, quick turnaround as well :)
 
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