Seagate/Samsung RMA process

[philstanbridge]

I sent a faulty 1TB drive back to Seagate for replacement/repair under warranty and have yet to hear anything. This process started on the 19th January. They have received the drive and the order is 'in process' according to their site. I've tried to email them (generic support email address) and have not had a reply - does anyone have a direct contact email address or any contact information for the relevant department. They are based in Coventry apparently.

 

[lopkinfop]

i have just sent a seagate drive for RMA so i guess i will see what happens, i think the coventry address is just a forwarding UPS depot and it gets shipped overseas. looking at the confirmation there isn't any number or email.

it says to use your order number when yo9u contact customer support, this was on their website
http://www.seagate.com/www/en-gb/about/contact_us

 

[philstanbridge]

Yeah that's the address I used. Guess I'll have to sit it out. Thanks.