I do have severe back problems and leg issues. I'm just going by reviews. Soft sounds more comfortable. People with the Titan complain its hard, but Noblechairs say it's like a park bench wrapped in leather. Coming from a cheaper old office chair, it might be a drastic change. That's when I lean toward Titan. Softer pillow, armrests, seat and back. What worries me about the Titan is every video I see the seat has fold over indents in the seat and back. I dont like that. Not sure it's an issue though. I also like the 165 degree advantage. The Hero is easily more beautiful and stylish. I cant afford the real leather, but I love the white stitching over black on the PU. Looks real nice. I also like the short gas lift option. Although, like you said, if it's the same parts, the Noblechairs gas lift should work. Also could always just order the Secret labs neck pillow for the Hero. I drive myself crazy going back and forth. I'm just a very cautious person. It's a big purchase for me and the return costs are big. Besides the hassle of it. I'm sure I'll decide eventually. Thanks for answering all my questions and your input. I'll listen to it all day. LolYes, the Titan does use a softer foam hence it is softer (more yielding), but as I said in the review I feel as though the softer foam offers less support to your posture. It may feel nicer, but if you have issues with chronic back pain like me then I'd take posture over padding. I found the Noblechair hard to begin with, but it does feel like it has broken in (or I've gotten used to it).
Nope you cannot feel the Noblechair's metal bobble at all. Its quilted into the outer material so you hardly make contact with it at all.
I wouldn't ditch the pillow on either chair to be honest. Both have soft headrests, but I think the frame for both chairs has been designed to make using a pillow more comfortable. Basically the headrest slopes back, and without a pillow I find myself looking at the ceiling, rather than looking forward (same for both chairs). I think this is because with other popular gaming chairs the pillow feels softer than the headrest, but ends up pushing your neck too far forward and then you're looking at your feet.
As I said in the review the Secretlab pillow is much nicer than the Noblechair one. Hence my girlfriend has since purchase modified the Noblechair pillows by swapping the stuffing which is a horrible polyester dandruff fluff for a identically shaped cold injection memory foam pillow, there are plenty of replacement head pillow options available from a popular rain forest website for a few pounds.... Now its perfect