Sent the wrong item back to Amazon and they binned it.

Syla5 said:
Ok but they cannot guarantee that the working card is actually working, and there in lies the problem from a processing perspective.
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True, but that shouldnt matter to them. it was never supposed to go to them. if they cant guarantee its working, they should let me do a return on it as faulty and refund me, or send a replacement. but they wont.they are refusing anything. (well one lady is saying there might be help, but now saying she isnt sure if there is anything they can do at all)
At the moment im still without a card and without the money.
 
Just in case anyone is interested the customer service manager for Amazon got in contact with me today and apologized for the way things have been handled and my card is being returned special delivery Friday. I can breathe again. Just gotta hope they were gentle with it.
I do wonder if the fact I had emailed him to say I was considering taking my story to the BBC with copies of the all correspondence had anything to do with it?
 
wolfie138 said:
not read the whole of this thread, but the last time I dealt w/ an RMA [suspected faulty card] they found no error and returned it to me [charging me]. i'd have thought Amazon would do the same, BUT, I wonder if the whole scam society situation has stopped some of that, in that they return a working card and the buyer then claims it's broken, etc.
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That's possibly what it is. There was obviously some reason they didn't want to. But they can't just refuse to return someone's property. They agreed to return it now. So I just hope it isn't broken.
Otherwise I'm gonna have an impossible time proving it was working when I sent it. Literally impossible. I would just have to RMA it in that case.
 
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