Anyone use Manage Engine?
I don't love the interface what did you not like about it.Unfortunately.
Thank you.We've used RT https://bestpractical.com/request-tracker at work in the past and it's good. It just works, but is limited in more advanced features. We've recently transitioned to Salesforce and hate it with a passion. It's so...illogical in some of it's decisions. management love it as it's way more powerful in terms of reports and tracking staff and what they do. The users though? hate it. Every single one of us.
Damn bro.Vivantio might be worth a shout but not sure on the pricing/licensing - used it in a similar sized business.
Yeah they introduced a new 'FLEX' version and improved a lot of the Web hooks and that. It's still a bit different to anything else I've used but for smaller businesses not bad.Damn bro.
I used that back in the day when I was contracting for Yodel many years ago.
It sucked so bad I put it in the same category as Remedy, has it improved at all?
Current place uses Service Now, and it's decent when config'd, tuned and tweaked correctly.
Throw a little Nexthink in there and it's smooth.
What have you tried already?I have a small IT business and was looking for the right software to help us handle customer service requests. We tried some big names, but they were too complicated and expensive for what we needed.
I think you have to demo some of these projects for few days or so to get a feel for them. If they can't be simply configured to do what you want in that time, they probably aren't for you.