Soldato
Sorry for such a lot of text.
I'm at my wits end with Royal Mail! Last month they failed to deliver 2 parcels from Fasttech in China (vaping gear) and 1 parcel from Penon Audio in Hong Kong (£50 earphones). So I've been about £200 out of pocket for nearly two months.
Their tracking pages never updated after saying they'd all been received at my local delivery office, and never said they'd tried to deliver or had been delivered. After many, many phone calls to them, several visits to the delivery office, and emails from their escalation team, they were all deemed as missing and that it was up to me to contact the sellers to put in a claim which I did.
Fasttech are waiting to hear back from china post who I guess will liaise with Royal Mail to get some sort of proof that I never received them before they can refund or replace. That's already taken a month and can take up to 60 days. I had received photos of the actual parcels they had sent me from Fasttech clearly showing the address labels.
Meanwhile, Penon Audio in Hong Kong sent me a form to fill in, a declaration of non receipt of e-express service items which I filled in and sent them so they could start a claim with hong kong post.
So to the present. Penon Audio, even before getting confirmation from the postal services, kindly resent the earphones last Thursday. Yesterday the Royal Mail tracking page said 'arrived at my local delivery office and due for delivery today'. Well of course, it didn't get delivered. Why am I not surprised!
I went to the delivery office today and he said he'd sent the parcel back because the address was incomplete! He said it might not have left the country yet and I could ask Royal Mail to stop it being returned. But they said they couldn't do that.
So I just emailed Penon Audio to tell them that apparently the address was incomplete and got a reply saying:
"Hi dear friend,
Here is the shipping label on the parcel, could you please check and show it to the post office to ask them why?"
best regards"
It's an official customs declaration address label with both our addresses clearly printed on it. I can't see how it would have become incomplete.
I got back on the phone to Royal Mail armed with this information and told them I'm not going to wait another 10 days for an answer and that they need to get this sorted now or I'll consider suing them in a small claims court. She said she'll get someone to call me within a couple of hours.
I just don't understand what is going on with my delivery office. Three different tracking pages and 4 parcels, between June 5th and now, none of which have been delivered for whatever reason. I'm furious and am very close to threatening Royal Mail to a small claims court. What do you think?
And if I ever get to hear from Fasttech that they're ready to refund or replace, I'll have to go for refund because I can't trust that I'd ever receive replacements.
I'm at my wits end with Royal Mail! Last month they failed to deliver 2 parcels from Fasttech in China (vaping gear) and 1 parcel from Penon Audio in Hong Kong (£50 earphones). So I've been about £200 out of pocket for nearly two months.
Their tracking pages never updated after saying they'd all been received at my local delivery office, and never said they'd tried to deliver or had been delivered. After many, many phone calls to them, several visits to the delivery office, and emails from their escalation team, they were all deemed as missing and that it was up to me to contact the sellers to put in a claim which I did.
Fasttech are waiting to hear back from china post who I guess will liaise with Royal Mail to get some sort of proof that I never received them before they can refund or replace. That's already taken a month and can take up to 60 days. I had received photos of the actual parcels they had sent me from Fasttech clearly showing the address labels.
Meanwhile, Penon Audio in Hong Kong sent me a form to fill in, a declaration of non receipt of e-express service items which I filled in and sent them so they could start a claim with hong kong post.
So to the present. Penon Audio, even before getting confirmation from the postal services, kindly resent the earphones last Thursday. Yesterday the Royal Mail tracking page said 'arrived at my local delivery office and due for delivery today'. Well of course, it didn't get delivered. Why am I not surprised!
I went to the delivery office today and he said he'd sent the parcel back because the address was incomplete! He said it might not have left the country yet and I could ask Royal Mail to stop it being returned. But they said they couldn't do that.
So I just emailed Penon Audio to tell them that apparently the address was incomplete and got a reply saying:
"Hi dear friend,
Here is the shipping label on the parcel, could you please check and show it to the post office to ask them why?"
best regards"
It's an official customs declaration address label with both our addresses clearly printed on it. I can't see how it would have become incomplete.
I got back on the phone to Royal Mail armed with this information and told them I'm not going to wait another 10 days for an answer and that they need to get this sorted now or I'll consider suing them in a small claims court. She said she'll get someone to call me within a couple of hours.
I just don't understand what is going on with my delivery office. Three different tracking pages and 4 parcels, between June 5th and now, none of which have been delivered for whatever reason. I'm furious and am very close to threatening Royal Mail to a small claims court. What do you think?
And if I ever get to hear from Fasttech that they're ready to refund or replace, I'll have to go for refund because I can't trust that I'd ever receive replacements.
