Silly Clients

Laptop inside filing cabinet. Switched on. It reminds me of that quote:-

When you're dead - you don't realise it. Your completely oblivious to it because you're dead. It doesn't affect you but it affects others around you in a huge way. They have to deal with it but you don't even realise it.









It's the same when you're stupid.
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matt_fsr said:
Too late! :D

I usually just fiddle around with something on the machine, and then pretend to have changed a setting that needs a reboot to take effect.

I'd say 80% of the time when I suspect a reboot will fix an issue, a reboot does fix the issue!
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Screw that. I just restart it!

Then when it magically fixes the issue I say "I just restarted it and it fixed the problem. Which is really weird because you said you restarted it and it still wasn't working"

Watch them go red and leave.
 
matt_fsr said:
Too late! :D

I usually just fiddle around with something on the machine, and then pretend to have changed a setting that needs a reboot to take effect.

I'd say 80% of the time when I suspect a reboot will fix an issue, a reboot does fix the issue!
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I do this on a daily basis! A few white lies are gold dust in the IT support industry!

I have so many stories to post here but just can't pick one that I can be bothered to explain! For example I have just spent 30 minutes remotely diagnosing a printer fault with a client, after reinstalling it and running further test prints I asked her to check the printer LCD and it turns out it had no paper :o

These sort of things happen to me at least twice a day.
 
WalderX said:
For example I have just spent 30 minutes remotely diagnosing a printer fault with a client, after reinstalling it and running further test prints I asked her to check the printer LCD and it turns out it had no paper :o
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#techsupportfail
 
I never trust anyone if they have rebooted, a quick remote uptime will tell meif they are lying and if they are a quick remote reboot :)
 
hamesy said:
To get around the have you turned it off and on again, I've started to say 'There's an update on your computer that needs to be installed and this is the cause of your problem. Unfortunately, you need to restart your computer for the update to be installed'.

Works every time.
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Same. I can see whether they have or not, so I'll just ask them to restart so it "picks up a setting change" or "update" that I've just pushed out to their machine.
 
how about the old favourite.

ME: Can you "log off" the machine please so I can apply a fix
User: Do you want me to switch it off???

If I could I would slam down the phone and walk out, lol
 
Thompson_NCL said:
Agreed, he should take the site off-line. They've said they are happy with the site, which was the agreement.
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Absolutely.

Without more concerted effort on the SEO front, including building steady and legitimate backlinks, it's going to be a loooong time before it reaches the first page of Google. If it ever does.

That time will, at present, also be time that he's without the payment owed.

It's not the service that was offered. I'd be telling him to quit playing around, pay what he owes, and if he wants a fully guaranteed SEO service then we can draw up a contract for that... at a much more inflated sum.
 
First line person asked me what an ip address was. Shes been doing the job for 14 years.

She also likes to play the blame game. User rings up saying they can't log in. As a first line person with 14 years experience of working on a helpdesk, would you:

a) Check that the last logged on username matched the current users username
b) Reset the users password
c) Reset the users password for a second time and reboot for good measure
d) Blame the rollout contractor for replacing another pc in the office, but had nothing to do with this users pc, logging a call stating the contractor "must have forgotten something" but not putting in relevant details like the users name, location and pc name.
e) A mixture of the above
f) All of the above except A

Sounds like an ideal candidate for senior management eh? I would have sacked the moronic bint years ago, but the unions, oh the unions...
 
First thing to do is ask what username they are using.
Then when they respond with: "oh, i dont know? isnt it usually in the box anyway?"
Tell them to try firstname.lastname
 
You rarely actually need to reboot, kill an offending process maybe. Or restart a service. Rebooting is the lazy man's fix
 
When you're supporting hundreds of people on the same site, it's better to find the cause of an issue and get that sorted than blindly tell everyone to restart each time.
 
touch said:
First thing to do is ask what username they are using.
Then when they respond with: "oh, i dont know? isnt it usually in the box anyway?"
Tell them to try firstname.lastname
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Except make sure you get their name and say that to them, as one of my colleague's found out when a screenshot came through with the above. :rolleyes: :eek: #loginissues
 
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