Silly Clients

There was this one man that would always bring his server in to the shop I was working in, he would be there everyday normally at lunch time you'll hear the door go and look at the camera and yep, there he was. It's not if it was a little server either. It was quite a huge case and that being stuck in the middle of a small shop used to really grind on me. More so because all he used to do is come in there and PLUG it in to the wall and turn it on then stand there and talk about what he has done to it. Like how a bloke would about a car he has tuned. I held my tongue the best I could, but this one time he had left it in the middle of the floor and I was walking down the stairs with a customers computer that had then come in to collect it, I never see the thing there and tripped over it nearly ended up on top of it. He wasn't too impressed when it fell over. /Rant off :p
 
I had someone call me today to tell me that he was stood on the M1 and his Laptop bag had fallen off the back of his Motorbike.

I was sat there thinking "Cool story bro... but do you have an IT issue?"

He said he rode the 20 minutes down the motorway to the next junction and back and has found the bag in pieces but no trace of the laptop.

I literally didn't know what he wanted me to do about this lol.

I gave him the phone number for our site contact rather than asking him why on earth he had thought to call the helpdesk about this.
 
Guru said:
I had someone call me today to tell me that he was stood on the M1 and his Laptop bag had fallen off the back of his Motorbike.

I was sat there thinking "Cool story bro... but do you have an IT issue?"

He said he rode the 20 minutes down the motorway to the next junction and back and has found the bag in pieces but no trace of the laptop.

I literally didn't know what he wanted me to do about this lol.

I gave him the phone number for our site contact rather than asking him why on earth he had thought to call the helpdesk about this.
Click to expand...

maybe to report it missing/ stolen.

he will probably get home and find the laptop there and realised he took an empty bag with him
 
User got an NDR this morning and asked me why. The error clearly states:

"(spam score 0/10)
This mailbox does not have enough space to receive your message."
 
porushinobu said:
maybe to report it missing/ stolen.

he will probably get home and find the laptop there and realised he took an empty bag with him
Click to expand...

Yeah you're probably right lol

But as we are an outsourced helpdesk to them and work on a break/fix basis he should know it's not our hardware and not our department.

It does make me wonder what state the laptop is in now if it was picked up by some chancer. He said the bag was absolutely destroyed having clearly been run over several times.

My final thought after speaking to him was... what a **** for not securing his bag properly. Could have cause a very serious incident!
 
Guru said:
Yeah you're probably right lol

But as we are an outsourced helpdesk to them and work on a break/fix basis he should know it's not our hardware and not our department.

It does make me wonder what state the laptop is in now if it was picked up by some chancer. He said the bag was absolutely destroyed having clearly been run over several times.

My final thought after speaking to him was... what a **** for not securing his bag properly. Could have cause a very serious incident!
Click to expand...

lol I am in an outsourced dept too, and my old client made me report lost/ stolen stuff so it can be blocked especially mobiles.

wish I could see his face when he left it plugged ni and sees his house is smoking a little.
 
robgmun said:
Why do people lie?

Me: Have you rebooted your laptop?

Her: Yes, i did it twice

Me: Ok *reboots laptop again, everything works perfectly* there you go
Click to expand...

I work for a mobile provider in an internal dept. As all the incoming calls are routed through the same system which also routes cust to the cust service call centre, sometimes a glitch will cause a C/S call to drop in.

One such call happened last week, we've been given basic training to try and sort things so we try as best.

Me: Hello, (my dept and my name) speaking

Cust: What it is right, I can't make calls on my phone so I want to cancel

Me: Ok, Can I take the number and I'll have a look at your details

Cust: It's the one I'm calling from

At this point I already know it's going to be one those calls. I go through DPA and open his recent activity, showing frequent & in some cases lengthy calls from his phone to other mobiles and landlines.

Me: How long has this been an issue?

Cust: About a month

Me: I can see from your records that you've made numerous calls in the last month including 6 up until (time index) today.

Cust: I haven't made any calls, you calling me a liar?

Me: The records on your account are clearly indicating you've made calls when you claim you haven't been able to. Also if you can't make calls, how are you talking to me when you've already stated it's this line you're having the issue with?

He hangs up.
 
Last edited:
Resident said:
Cust: I haven't made any calls, you calling me a liar?

Me: The records on your account are clearly indicating you've made calls when you claim you haven't been able to. Also if you can't make calls, how are you talking to me when you've already stated it's this line you're having the issue with?

He hangs up.
Click to expand...

I lugh at those calls when i get them, then you hear me a few seconds after the call to the guy im sitting next to.
"NEEEEWWWWWWWB!!!"
as its clearly a fail!
 
I still remember some of my favourite ones from an old job.

One of our salesman reported that his phone wasn't ringing. Because no-one was calling him.
Another salesman reported that his phone wasn't ringing. Because he'd turned the ringer volume right down.

(To be fair to them though they did admit their stupidity and would have a laugh about it).
 
Dimple said:
A woman has been in touch to say she is having problems with her laptop so I suggested she download and run Malwarebytes before she brings it to me.
She has just sent this picture to see if there might be a problem :D

http://www.disturbinthepeace.co.uk/pics3/1841.jpg
Click to expand...

I ran a scan for one client, he literally installed every toolbar under the sun. I think he had just over 2600 threats, mostly toolbar files and toolbar themes. He really could not understand how so much was on there. He must blindly click through Program installs ticking every box he can.
 
Wouldn't it be great if we lived in a world where all these loser-users were experts and never needed support?

Hmm actually perhaps not ;)
 
[TW]Fox;26350692 said:
Wouldn't it be great if we lived in a world where all these loser-users were experts and never needed support?

Hmm actually perhaps not ;)
Click to expand...

Like I always say in these threads, the user will take me apart in the stuff they know about.
 
"I can't stress how vital our IT is to our operation here - we need these services to be available all the time. But I'm afraid we just don't have any money to spend right now."

Some problems tend to just solve themselves.
 
Now I work in IT, I can add things here :D

We had a guy phone the other day saying his computer was broken. He bought a cooler online (Thermal Take Contac) and it came with no screws, he purchased it on eBay. He SUPERGLUED IT to his AMD 8350 chip! Needless to say, he phone us with issues and sent the PC in for repair...we laughed and sent it him back with a WARRANTY VOID letter inside.
 
I literally couldn't work with the public if you paid me 500k a year. I'd tell you to keep your money. Absolute morons, the vast majority of them.

Even in my current job I refuse to deal with any tenants of the houses and buildings we're renovating or rebuilding. It is part of my job but I politely offered to leave if I was asked to speak to one more idiot. Now the SPM deals with tenant issues whilst I can focus on all the sites.
 
Dimple said:
Like I always say in these threads, the user will take me apart in the stuff they know about.
Click to expand...

Exactly. I wonder how many IT helpdesk people know how to fix a car? Or play an instrument? Or build a house? Or replumb a bathroom?

People always ask dumb questions and not everyone can be experts at everything, but it only ever seems to be the IT bods who give swarmy answers that get people's backs up. My guess was it was due to the type of person who typically works in IT. Don't get me wrong, i've worked with some truly excellent IT people who take the time to explain things to people and will fully investigate a problem, but then i've worked with some who are too lazy to do anything, scoff if someone asks a question and generally use the skill they know about to make other people feel inadequate, to make up for their inadequacies elsewhere in life, for example, not being able to speak to people and not look at their feet.
 
Last edited:
I still remember when the results of a weekly corporate AV scan came in, and being horrified at the results of one of the users machines. Boss told me to run over to their office and get that machine unplugged from the network as fast as I could!

regulus said:
I literally couldn't work with the public if you paid me 500k a year. I'd tell you to keep your money. Absolute morons, the vast majority of them.
Click to expand...
I don't mind dumb people. As long as they man up, admit their mistakes, have a laugh about it, and appreciate your advice to learn for the future.
What grinds my gears is people who either won't admit their faults ("the attachment must have got lost in the ether, it can't have been me"), or when people don't learn when you explain to them and make the same mistake time over again.
 
Gaygle said:
...
Click to expand...

I think the key difference is that generally IT people have a much more structured and analytical approach to problems, even if not in their field. Where as joe public will give up and ask a dumb question, even when its within their capabilities. So there's an expectation from most IT people that they should at least apply basic problem solving skills, which i wouldn't class as specific to the field.
 
The problem is too many people treat PCs as if they were black magic boxes, and refuse to learn the basics. They do the equivalent of filling their car's tank with sand, often more than once.
 
You must log in or register to reply here.
Back
Top Bottom