Sky Friends and Family deal thread! Now with, er NOW deals!

EddScott · 7 Mar 2019 at 10:50

I'm currently paying for Sky Original and HD (Legacy for the F1)

Was hoping to speak to live chat to see what offers - or what packages I could switch to.

Can't seem to find the live chat anywhere. Any ideas?

MissChief · 7 Mar 2019 at 11:53

EddScott said:
I'm currently paying for Sky Original and HD (Legacy for the F1)

Was hoping to speak to live chat to see what offers - or what packages I could switch to.

Can't seem to find the live chat anywhere. Any ideas?

It depends on queues on the phones if live chat is available or not.

mushtafa · 7 Mar 2019 at 13:17

I've noticed a small chat button top right had side of page yesterday when I was looking.
Also, some ad blockers may stop it working

mushtafa · 7 Mar 2019 at 16:08

Sky are so crap! Website broken, went to chat. Can't apply through chat, ring this number. Ring number, get put through to technical support after 5 mins of waiting. Get transferred to sales, the price I was quoted last night isn't right. What a joke!

MissChief · 7 Mar 2019 at 17:02

mushtafa said:
Sky are so crap! Website broken, went to chat. Can't apply through chat, ring this number. Ring number, get put through to technical support after 5 mins of waiting. Get transferred to sales, the price I was quoted last night isn't right. What a joke!

What we're you quoted last night?

BIGWEB · 7 Mar 2019 at 17:08

MissChief said:
The advisor was likely dealing with 3-6 chats all at once. And you could have phoned instead?

Surely this isn't efficient? I did phone too and was kept waiting for 10 mins so I decided to Live chat

mushtafa · 7 Mar 2019 at 17:14

MissChief said:
What we're you quoted last night?

With your code, £11 entertainment, F1 add-on is £10, £20 setup for Q.

Went to take it out today, was told the discounts couldn't be stacked and it would now be £29 instead of £21. It's not a great deal, but can't believe two members of staff at the same firm come up with different prices.

Last night the person on chat was trying his hardest for me to take it out and continue with the order, today I was told they couldn't do it on chat

MissChief · 7 Mar 2019 at 17:37

mushtafa said:
With your code, £11 entertainment, F1 add-on is £10, £20 setup for Q.

Went to take it out today, was told the discounts couldn't be stacked and it would now be £29 instead of £21. It's not a great deal, but can't believe two members of staff at the same firm come up with different prices.

Last night the person on chat was trying his hardest for me to take it out and continue with the order, today I was told they couldn't do it on chat

Can you send your details back to the email address you got the offer from and I will check on this for you.

mushtafa · 7 Mar 2019 at 18:30

MissChief said:
Can you send your details back to the email address you got the offer from and I will check on this for you.

What details do you need? You have my name and email.

MissChief · 7 Mar 2019 at 19:36

mushtafa said:
What details do you need? You have my name and email.

Address and postcode so I can check the system please. And what the offer details are.

mushtafa · 7 Mar 2019 at 19:47

MissChief said:
Address and postcode so I can check the system please. And what the offer details are.

I've replied to your email. I have included the chat from yesterday. Currently on chat at the moment trying to see who's correct

mushtafa · 7 Mar 2019 at 21:01

All sorted, thanks for the code MissChief.

MissChief · 7 Mar 2019 at 22:03

mushtafa said:
All sorted, thanks for the code MissChief.

You got someone to confirm and complete the correct deal?

mushtafa · 7 Mar 2019 at 22:34

MissChief said:
You got someone to confirm and complete the correct deal?

Yes, spoke to someone very helpful who has sorted everything

MissChief · 7 Mar 2019 at 23:29

mushtafa said:
Yes, spoke to someone very helpful who has sorted everything

Sweet. And sorry for the mess up. Glad you decided to stick with it!

kitkat9933 · 8 Mar 2019 at 14:27

So for the final package £45 and £12 pm for £57pm that includes everything with a 2TB UHD and a second mini?

GinG · 10 Mar 2019 at 12:00

I'm still looking at fibre options...what price on top of option 2 would 40mb be please?

superdumper · 10 Mar 2019 at 12:53

GinG said:
I'm still looking at fibre options...what price on top of option 2 would 40mb be please?

Probably £27 for 18 months with line rental included (fibre for 8.01, line rental for 18.99), but you may need to give them a call to add it separately on your TV order.

Hedge · 11 Mar 2019 at 16:50

Seems that my current deal has just expired.

Whats the chance of me getting all channels, box sets, multi room q and movies (no sport) for around £45 again?

digitalwolf · 11 Mar 2019 at 17:15

Does the entertainment package include access to VOD on Nat Geo, Discovery etc?

Also, is HD £5 extra on top so £16 a month in total?